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Wave Reviews

User Rating

4.1/5 (Based on 1,834 Ratings)

Rating Distribution

  • Excellent

    49.3%
  • Very Good

    34.1%
  • Average

    5.3%
  • Poor

    2.5%
  • Terrible

    8.8%

User Sentiments

Ease of Use, Free Accounting Software, Professional Invoicing, Automated Recurring Invoices

Unreliable Payment Processing, Poor Customer Support, Inadequate Bank Synchronization, Limited Mobile App Functionality

Do You Use Wave?

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Review Summary

Wave Apps receives overwhelmingly negative reviews, particularly regarding its customer service and payment processing. Users complain of difficulties accessing funds, unreliable bank connections, and a lack of responsiveness from support. The free accounting software is lauded for its simplicity and basic functionality, but many users find the platform lacking in advanced features and have ultimately switched to paid software like QuickBooks.

Pros

  • Wave provides a free accounting and invoicing platform.
  • It's easy to use and has a simple, intuitive interface.

Cons

  • Wave lacks support for certain features (e.g., payroll) in some countries.
  • There are frequent reports of customer service issues, including freezing accounts and holding payments.

AI-Generated from the text of User Reviews

Reviews
MB

Mark B

February 22, 2024 Source: G2.com
"Easy to use and automates most processes"
What do you like best about Wave?

I love the way that Wave imports transactions from my business bank accounts and remembers what I categorize them as, so as time goes by, I am working smarter, not harder.

What do you dislike about Wave?

The only downside is having to chase down when bank reconciliations don't work: it's usually because something wasn't imported correctly, or I made a mistake in posting.

What problems is Wave solving and how is that benefiting you?

The problem Wave solves for me is that I can't afford a bookkeeper for my small business, but Wave does it for me.

Read more
AE

Allen E

January 25, 2024 Source: G2.com
"Needed a Bookeeper to set it up and show me the ropes"
What do you like best about Wave?

My bookkeeper uses it mostly, but I love the reports it can generate. At a glance I can view the cash in my accounts and cashflow, P&L, Net Income, expense breakdown,payable and owing. I can generate a P&L, Cashflow,and balance sheet report.

What do you dislike about Wave?

I am not familiar with financial langiage, so unless you understand it or how to read financial statements, you may need soeone to help you get up to speed. I am not using many of the features because it either isnt applicable tor difficult to setup. I needed my bookeeper to set up my account and she likes working in it (her other clients use quickbooks) and the fact is free is great, but its very time consuming to enter the data and categorize things yourself.

Recommendations to others considering Wave:

try it, its free!

What problems is Wave solving and how is that benefiting you?

i need to track my money, where its being spend, and the financial health of my company. incidentally I set it up for personal finance and its been great tracking that as well. I also needed to send invoices and it can be paid online with multiple options for payment which my clients love.

Read more
AU

Anonymous User

January 3, 2024 Source: G2.com
"Easy as pie to use"
What do you like best about Wave?

The ease of sending customers a invoice is awesome. Along with sending recurring payments is awesome!

What do you dislike about Wave?

The fees are little high as far as collecting the payments. Wish that could be brought down. Also sometimes the recurring payments don't go through for some clients and they become upset

What problems is Wave solving and how is that benefiting you?

It makes my life easier instead of making invoices every month and getting the checks by snail mail

Read more
EU

Egor U

November 29, 2023 Source: G2.com
"A must have business Accounting service especially for Canada"
What do you like best about Wave?

My income taxes are basically done as we go on any taken day. If you got everything categorized your taxes are always done.

What do you dislike about Wave?

Unless you get an optional paid subscription services that many business don't even need you can not get any support not by email nor by Messenger or on the phone.

What problems is Wave solving and how is that benefiting you?

Wave is CRA-approved in Canada, it is built based on income tax regulations in Canada (if you choose your country as Canada). Takes the guesswork on what is or isn't tax deductible, GST, etc.

Read more
MM

Michael M

September 28, 2023 Source: G2.com
"Wave for the future"
What do you like best about Wave?

Wave is a wonderful online app that allows me to create and send invoices to clients, take payments, track expenses, and manage my business in an easy-to-use format.

What do you dislike about Wave?

It isn't easy to reach a real person on customer support; paid invoices take far too long to process, and the funds to reach my bank account.

What problems is Wave solving and how is that benefiting you?

The "all-in-one format" makes it much easier to keep up with the financial management of a small company. Keeping track of client payments is much eaier now.

Read more
EC

Elli C

September 26, 2023 Source: G2.com
"Simple billing app for a fair price"
What do you like best about Wave?

It is so easy to create bills and automatically send them, duplicate past bills, and set automatic reminders. There are other offerings I don't currently take advantage of, but for what I use it for it's brilliant. I moved to Wave from Paypal because Paypal raised their prices without my being aware of it. Wave has reasonable pricing while focussing on a great billing system. I also love how they simplify legal language on the side of the original text when they have a change of terms.

I now use Wave for all of my billing.

Customer support has also been very friendly and helpful.

What do you dislike about Wave?

Sometimes the stats on the dashboard are confusing and more explanations could be helpful. Also, I don't like how discounts are handled: they show up as a 100% price income + partial return or something silly like that. It's really confusing, unnecessary, and messes with my stats. So I don't use the discount feature anymore but simply charge the lower price in my billing without the discount showing as such.

Also, I don't like that the invoice number shows in the reference line when sending, so I always delete that--but I'm happy it's deletable, so thank you Wave!

What problems is Wave solving and how is that benefiting you?

Wave is allowing me to bill my clients with ease and confidence, at a price that is better than other programs out there.

Read more
RF

Rebecca F

September 16, 2023 Source: G2.com
"Good Accounting App for Freelancers and Small Businesses"
What do you like best about Wave?

Very easy and practical to use, you dont have to have an accounting background to be able to use Wave. I found it really useful using it to invoice my clients and track payments, etc.

What do you dislike about Wave?

If you want to get into minor detaisl you may find it a little limiting.

What problems is Wave solving and how is that benefiting you?

Helps me keep trac of payments and bills, invoices in one system. Sends out reminders for peding payments. Helps me save a lot of time!

Read more
KM

Kaganjo M

July 20, 2023 Source: G2.com
"My Review for Wave"
What do you like best about Wave?

Wave automates complex accounting tasks from recurring billing, invoicing to AP and AR.

What do you dislike about Wave?

I use this tool on a daily basis and I hardly record errors when using it.

What problems is Wave solving and how is that benefiting you?

Wave allows me to pay vendors ahead of time while eradicating discrepancies via 2 and 3 way matching tools.

Read more
CW

Christopher W

May 10, 2023 Source: G2.com
"Good experience with Wave"
What do you like best about Wave?

Good low cost option to keep your books and records. Invoicing and accepting payments goes smoothly.

What do you dislike about Wave?

No real dislikes, we just outgrew it as a company.

What problems is Wave solving and how is that benefiting you?

Wave provided us with a low cost option to keep our relatively simple books for two subsidiaries.

Read more
SB

Sheldon Bilsker

April 26, 2023 Source: Trustpilot.com
This app is what my company was looking…
This app is what my company was looking for to complement Quickbooks. I've been using Wave for about two years and have had no issues. I love the way their invoicing system is set up. I can't believe the number of negative reviews here.
Read more

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