WalkMe Reviews

The best part for me is the flexibility. You can copy previous guides, you ca apply it on many platforms and applications. Its easy to use and easy to integrate. Option to create tutorials and guidelines are great, you can combine them to get an infinitive number of options for yourself.

I don't have anything to add as a dislike.

WalkMe helps me to onboard new users of application. Also, it allows me to easely notify users about new features or any kind of updates and changes on the application

That you can put various applications together to create just about any solution you want. Then.... you get the analytics to know if your solution is working.

There are some limitations, and they are slow to bring some features to production. In addition they are expensive so you need to have lots of content created to get your value.

Helping to get existing support content in front of the user at the time of need. Good content that has been created over the years can't be found and thus users try to use apps without it.

Also it is allowing us to watch user processes before we put in WalkMe to validate the pain point.

Easy to use and easy to create fantastic step-by-step guides for users, be it to help them set up their account or if they need a refresher on how to do something. Creating content in WalkMe is a straightforward process; it's even possible to automate steps to help users achieve what they need to quickly. It's all about simplifying and making the end-users day that little bit easier, and with WalkMe, this is possible.

They are minor when creating a step having to click an element on the page, would like the ability to use jQuery from the start. Being able to publish to test and production at the same time would be great too, however as mentioned, only minor

Support is poor, I have the dread feeling whenever something doesn't work and I need supports help, I try everything first forums etc to try and resolve as you will end up repeating the same info to different agents over and over, for issue to be escalated and repeat the same info again as the agent hasn't reviewed your ticket.

You will then have to chase support to get an answer and for them to opefully finally fix it, they will come up with work arounds that aren't even remotely possible to do, like update hundreds of rules.

Try it.

We use WalkMe for highlighting new features, as well as showing the user how to use these features and training on existing features within our software. The analytics side is truly unique, with so much data and so much info to help other departments help the customer further.

You know that feeling you get in the pit of your stomach, when a simple task turns into a *situation with great potential for disaster... Every now and then someone surprises me, seizes the problem as an opportunity, and turns disaster into daisies 🌷

and once in a GREEEEAAAAT WHILE, it's an entire team!

Here's an excerpt from my latest feedback submission to WalkMe™ support

"This ticket was a little on the chaotic side and it required attention from multiple teams including both Support and Product.

We had a couple of calls and more than a few emails (as should be expected). Overall, I was impressed with the seamless nature of the solution provided and I hope it was documented, so I can refer to it if the issue arises again.

In particular, I'd like to personally compliment Brandon Chandler, who managed the initial chat ticket with poise and confidence before transitioning it to Alona Valevich.

Alona and Travis Johnson, made sure I didn't miss anything while the issue was being worked by R&D.

And finally Chris Ziegler who was a pleasure to work with; patiently waiting while I validated the eventual solution.

Flawless orchestration and delivery of an elegant solution.

Kudos to all- you have my eternal gratitude."

As a First-Party customer, often WalkMe's feature releases are inaccessible. The delay could be months, and in some cases- years.

Engage the team and ask every question you can think of- you'll be impressed at every turn (even Support, post implementation).

We use WalkMe to communicate with and train customers, as well as provide access to external resources and in-app guidance. There are even times that we use WalkMe to enhance the User Interface when our product engineers need a hand. Additional benifits include data and analytics and automation capabilities that were unimaginable previously.

Walkme is quite easy to use, even for beginners, and as a user it is possible to start creating content very fast. The support is also great and responsive. Despite the simplicity of use, it is a great tool, very complete, that allows to create complex content that fits all needs. I would highlight:

- quick start,

- good support,

- very complete analytics tools that help understanding users behaviours, creating new content or correcting mistakes,

- wide variety of content: interactive guidance with balloons, tips on specific fields, pop-ups appearing based on specific conditions, links to other pages etc...

- enjoyable for endusers as a new and modern guidance tool.

It' also worth mentionning that the WalkMe community is very engaged and active.

The tool improved greatly in the last years and some low accuracy issues in selection of elements were corrected, at the moment nothing much to complain about. Maybe the Insight tool is too complete and it's almost frustrating not to have time and resources to use its full potential. There are plenty of contents available, from smart tips to walk-trhough, but also a lot of analysis tools, which can be overwhelming at the beginning, but Walkme advisors usually make sure we get up to speed with all useful tool.

Depending on the structure of the page you're building on, Walkme will be more or less accurate, but we always found workarounds or tools to overcome these issues, fortunately every single new release is making the tool better, and the use of IA is also increasing the accuracy of the system.

Walkme is helping our enduser using our Procurement tool with interactive guidance and information all along the ordering process. It also prevents some mistakes by automatically checking and validating the content of some fields.

We also use it to make some annoucements when updates are launched, or reminders under the form of pop ups, that can be set on specific page and for specific users and quick to add or remove, according to the needs.

The tool improved greatly in the last years and some low accuracy issues in selection of elements were corrected, at the moment nothing much to complain about. Maybe the Insight tool is too complete and it's almost frustrating not to have time and resources to use its full potential. There are plenty of contents available, from smart tips to walk-trhough, but also a lot of analysis tools, which can be overwhelming at the beginning, but Walkme advisors usually make sure we get up to speed with all useful tool.

Depending on the structure of the page you're building on, Walkme will be more or less accurate, but we always found workarounds or tools to overcome these issues.

Flexibility, I see WalkMe as a Swiss-Army knife of solution delivery options.

There is no way to integrate the Editor with a code asset management tool.

Efficiency creation across multiple systems used for process workflows. Compliance. Streamlined communications.

Creating solutions to guide clients and employees through complex and simple processes

Cloud hosting needs to be expanded to support as many sources as possible and allow for some Smart Walkthrough to pop up on the same tab.

Walkme makes onbaording clients into our SaaS applications more interactive and unifies solutions across our organization. Process management becomes easy through adaptive rollout of digital solution.

Following an internal study over a period of 4 months, we have observed an increase in employees' skills in the use of a business application. We have also observed an increase in employee satisfaction. Based on these results, we are currently in the process of deploying the DAP on new business applications.

There are not really any negative points about WalkMe that come to my mind. I would recommend to create a good internal organization dedicated to the maintenance and creation but also to the animation of the platform so that the deployment of WalkMe will be a success.

WalkMe solved problems like change management and new technology adoption for employees. It benefits us, especially for employee productivity gains and satisfaction.

WalkMe is an easy to use tool, with high value and ROI for our business and it's users. Customer support is prompt and multiple avenues are available for help.

Sometimes due to technical bugs, capturing display conditions cause issues but not a great deal

User adoption of new features and improved issues across our systems

The ability of this platform to apply to any SaaS tool is amazing. This is low code, zero downtime tool which can build content solving use cases from change management, adoption, onboarding, self-service, communication and all.

Not many, I would like to see if they could expand their use cases on learning certification and enterprise search.

Think of this platform as a tool to solve enterprise platform problems than a point solution. It could solve lot of use cases which could benefit overall user productivity.

We are using this platform for a range of use cases from onboarding, change management, communication, self-service, cross-platform access and user adoption.