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Wagepoint Reviews

User Rating

4.5/5 (Based on 187 Ratings)

Rating Distribution

  • Excellent

    71.1%
  • Very Good

    19.8%
  • Average

    2.7%
  • Poor

    2.1%
  • Terrible

    4.3%

User Sentiments

Excellent Customer Support, Ease of Use, Time-Saving Automation, Direct Deposit Functionality

Lack of Customization Options, Occasional Technical Issues, Limited Feature Set, Payroll Submission Deadlines

Do You Use Wagepoint?

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Review Summary

Overall, users appreciate Wagepoint's user-friendly interface, efficient payroll processing, and helpful customer support. They find the software reliable, accurate, and easy to navigate, enabling seamless payroll management. However, concerns are raised regarding the lack of advanced features, limited reporting capabilities, and occasional technical glitches. Additionally, some users express dissatisfaction with the pricing structure and suggest improvements in customization options. Despite these drawbacks, Wagepoint generally satisfies users seeking a user-friendly and reliable payroll solution.

Pros

  • Userfriendly interface and easytouse design.
  • Streamlined payroll processing with automation and compliance support.

Cons

  • Limited customization options and reporting capabilities.
  • Occasional issues with customer support responsiveness.

AI-Generated from the text of User Reviews

Reviews
RS

Renice S

September 26, 2023 Source: G2.com
"The Pristine Payroll Management System"
What do you like best about Wagepoint?

It is very user-friendly and easy to learn. It was also very easy to implement in my organization because of how simple the system was. The training was seamless. This software is used monthly and we are able to manage numerous payrolls using this. It has also integrated well with our vacation and leave management system. There are a number of features: payroll management, leave management, salary increase, PAYE and NIC payments, payslips etc. I have never had to the need to reach out to customer support because of how easy the system is to maneuver.

What do you dislike about Wagepoint?

There is nothing I dislike about wagepoint. It gives me everything that i need to effectively function as a payroll administrator.

What problems is Wagepoint solving and how is that benefiting you?

Being able to conduct multiple payrolls at the same time

Read more
SS

Serese S

July 27, 2023 Source: G2.com
"Easy and Intuitive!"
What do you like best about Wagepoint?

It is extremely easy to use and administer. Both from an employer's perspective and from a staff's perspective. I also appreciate the reminders, automatic filing and reports.

What do you dislike about Wagepoint?

I don't have anything at this time. It has all been smooth so far.

What problems is Wagepoint solving and how is that benefiting you?

I am a small startup founder. I wear a lot of hats and payroll is one of them. I need something quick, easy and reliable. This is exactly what Wagepoint is able to offer me. This is one less thing I need to worry about. It give me peace of mind

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TW

Tara W

March 31, 2023 Source: G2.com
"Easy & accurate payroll processor"
What do you like best about Wagepoint?

The automated source deductions, WSIB remittances, and the option for auto-pay.

What do you dislike about Wagepoint?

It would be great if their bonus pay-time had the option to use the actual 'bonus calculation method'. Also would love to see proper calculation options for holiday pay.

What problems is Wagepoint solving and how is that benefiting you?

One central processor for all our client payrolls, as well as access to payroll accounts for clients who process their own payroll.

Read more
AU

Anonymous User

May 17, 2022 Source: G2.com
"Wagepoint has everything I need"
What do you like best about Wagepoint?

It is very easy to see the details on your payslips and download them. Wagepoint's user interface is very simple and easy to use.

What do you dislike about Wagepoint?

I cannot think of anything to dislike, to be honest.

What problems is Wagepoint solving and how is that benefiting you?

In our workplace, we also use Luna to set our vacations and see the company vacation days. It is great to see everyone's vacation days with just one click.

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J

Jackie

November 26, 2021 Source: Financesonline.com
Saves time in compliance and filing state taxes
PROS: For most systems, you will not get the kind of customer service Wagepoint has. The responsive is amazing with a 5 minutes maximum wait before you get a representative to help you out. They do not just look to solve your issue and move on, they help you succeed in using the tool for your payroll needs. In the process, you get to learn more about the product and save time due to the fast response you get for the issues you have. CONS: Issues will always be there but it is how they are addressed, which either will keep you interested, or think of switching to another product. For Wagepoint, they have their customers’ queries in check. Every situation or difficulty you face will not only be addressed in full but also within a short period. With that said, I did not find anything I did not like about the product.
Read more
J

Jackie

November 26, 2021 Source: Financesonline.com
Saves time in compliance and filing state taxes

PROS: For most systems, you will not get the kind of customer service Wagepoint has. The responsive is amazing with a 5 minutes maximum wait before you get a representative to help you out. They do not just look to solve your issue and move on, they help you succeed in using the tool for your payroll needs. In the process, you get to learn more about the product and save time due to the fast response you get for the issues you have.

CONS: Issues will always be there but it is how they are addressed, which either will keep you interested, or think of switching to another product. For Wagepoint, they have their customers’ queries in check. Every situation or difficulty you face will not only be addressed in full but also within a short period. With that said, I did not find anything I did not like about the product.

Read more
J

Jeremy

September 19, 2021 Source: Financesonline.com
Seamless management of payroll for our clients

PROS: It has allowed me to process and manage payroll for multiple companies with many employees. I can do this within a short time which makes work easier. For example, I manage payroll for about 7 clients with more than 30 employees which takes me lesser time as compared to other payroll systems. With such speed, I can find value in this product. Also, it enhances payment of the relevant tax to the CRA remittances for our clients.

CONS: It is a great tool with great user experience. Since we run an accounting agency, our clients depend on us to make sure that their payroll is up to date. Until now, I have not seen anything negative about the product as it makes our accounting simple and hassle-free and thus happy clients.

Read more
J

Jeremy

September 19, 2021 Source: Financesonline.com
Seamless management of payroll for our clients
PROS: It has allowed me to process and manage payroll for multiple companies with many employees. I can do this within a short time which makes work easier. For example, I manage payroll for about 7 clients with more than 30 employees which takes me lesser time as compared to other payroll systems. With such speed, I can find value in this product. Also, it enhances payment of the relevant tax to the CRA remittances for our clients. CONS: It is a great tool with great user experience. Since we run an accounting agency, our clients depend on us to make sure that their payroll is up to date. Until now, I have not seen anything negative about the product as it makes our accounting simple and hassle-free and thus happy clients.
Read more
C

Carl

August 30, 2021 Source: Financesonline.com
Simple to navigate as compared to other payroll systems
PROS: The tool gives a good user experience. Entering data into software is very easy and less tiring. Anyone can do this. The platform is simple which adds to how effective the tool can be. It is easy to get around the product and thus there is no learning curve. The customer service beats all as it is highly responsive and helpful when you face problems using the product. You get all the help you need and more to help you make the best use of the tool. CONS: There are no negative things or experiences about the product. It works fine. However, they can do better in terms of navigating from one employee to the next. In this case, when you want to go to another employee in the same module, it takes you to the main list. This can be time consuming and disappointing. The developers can work on this for future upgrades of the product.
Read more
C

Carl

August 30, 2021 Source: Financesonline.com
Simple to navigate as compared to other payroll systems

PROS: The tool gives a good user experience. Entering data into software is very easy and less tiring. Anyone can do this. The platform is simple which adds to how effective the tool can be. It is easy to get around the product and thus there is no learning curve. The customer service beats all as it is highly responsive and helpful when you face problems using the product. You get all the help you need and more to help you make the best use of the tool.

CONS: There are no negative things or experiences about the product. It works fine. However, they can do better in terms of navigating from one employee to the next. In this case, when you want to go to another employee in the same module, it takes you to the main list. This can be time consuming and disappointing. The developers can work on this for future upgrades of the product.

Read more

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