Voyc Reviews

VOYC implementation has been stress-free from the start. Building the scripts was simple, and I found the entire platform to be very user-friendly. For us, call listening has been a time-consuming process, and VOYC has provided a solution. The platform has enabled us to monitor more calls, alert management of potential vulnerable customers, and provide us with a detailed transcript of every conversation.

It provides accurate call grading against a fully customizable script.

Alerts that are triggered from keywords that are easily amendable.

Mimie, Chays, and Matt have been fantastic in dealing with my queries. Integration and ongoing support have been 10/10 service.

It would be great to sort evaluated calls into folders so we can organise calls into months and by what agent. This feature is not available yet, but the team has said they're working on it.

Call listening has been a time-consuming process for us, and VOYC has provided a solution. Management were spending two days a week locked away manually listening to calls. With VOYC we can remain available for the team and complete call quality checks much quicker by reviewing calls already graded on the platform.

Voyc can be used to deliver additional QA and insights to business. What I Ilike best though is the team always listens to the customer takes customer feedback and tries to improve their offering.

I dislike times when there is no availability of people to discuss the movement of specific projects

Additional QA without increasing manpower , Insights and alerts to customer agent bahviour

With VOYC as the Quality Assurance, we were able to better understand our clients' needs and frustrations through the calls that were captured on the VOYC platform. The learnings assisted in providing better coaching and assessing of the Momentum Investo clients transactions, this in term let to a consistent evident improvement in the client experience.

The accesibility on VOYC is exceptional as you are able to listen to a call while at the same time you are reading the call transcript. In the Service environment silent gaps in the call are always an area of concern, with voice build in dead air time capture; this has simplified the process of identifying service agents with the most dead air and effectively provide the necessary training and techniques.

I find VOYC to be very innovative and always evolving to try and constantly meet their clients' demands. With reference to the recent Quality tool development as an example

Alerts- with the alerts possible threat to the business or possible social media complaints can be picked up and addressed immediately.

Client experience- we are able to improve cleint experience by close monitoring of the alerts which means that we can quickly identify the dissatified clients and be able to problem speedy service recovery.

Call Monitoring - speedy call monitoring for professionalism

Identify and effectively reduce repeat callers

They are always prepared to go the extra mile and are always on hand

The transcript could be a little more accurate

They are on hand to answer any questions

Voyc has an array of interesting features to assist your business in moving forward - working with a variety of languages & dialects. The analytics software is ideal for both small and large businesses and can give you full insight into behaviors and also allows you to track progress and problem solve.

Customer service is amazing - Voyc are always on hand to troubleshoot and handle any queries

A few bugs in the system - but this was sorted out within a few short time by Voyc. Their customer service is exceptional

Ensure you ask lots of questions when this product is being devised for your business and also familiarise yourself with the features on offer.

The ability to monitor multiple campaigns and teams, to problem solve efficiently, saving time on manual QA analysis, to have an oversight on the QA function and reporting

Listening to the recording and reading at the same time In order for one to grade.

Nothing at all Always find solutions to my challenges.

None so far. Get to listen to recordings and can go into the Account while listening.

the navigation. It's easier to get to a call on Voyc than on Vitel.

nothing yet. Everything I have used I like.

Use it, It's great.

Cutting calls. Management referral calls.

Aside from the amazing, easy to use system, the people support is faultless. I have never had to wait and get frustrated sitting with an unanswered question- the support is amazing and the people are awesome , friendly, down to earth and so accommodating.

Aside from the people support as described above- the flexibility of the system enables us to change focus as and when our strategy changes or even when we are driving something specific in our environment.

Not possible to report anything at this stage

Prior to Voyc, we always knew that we needed to be listening more to what our clients are telling us but the resources were limited. With this system and our limited resources ,we are still able to identify risk factors and training needs more easily than before

The system is easy to use. easy access. The VOYC team has a chat functionality o the sight so that if you get stuck they can always assist you live on the spot. you can see areas of improvement from the onset. the system makes it easy for you to see where the red flags are in your organization by utilizing the emotions feature and clear script tracking scoring.

the time frame it takes to have an additional feature that you require is what I dislike. The reason is that our environment is time-sensitive and requires results immediately. a dedicated resource is required to speed up the process in terms of requirements that will also benefit the system.

The VOYC system displayed to the organization a red flag that we were not paying attention to. We have managed to attend to the red flag and diminish the problem at hand.

Voyc is easy to navigate, however the best thing is the prompt support we received from the Voyc team whenever required.

Nothing to dislike really, maybe I dislike that we were not introduced to Voyc earlier on in my carreer.

We are all about client centricity, Voyc allows me and the team to promptly act when there is a breakdown in communication between our agents and the clients.