Voximplant Kit Reviews

Drag & Drop features to implement complex workflows and the possibility to integrate custom APIs.

To be able to capture user input (key or voice) while playing or running Text-To-Speech so that users do not have to wait until the speech finishes before users can respond/input.

24/7 automated ticket/issue reporting through phone

End user super friendly, great business and tech support and more robust than other options out there...

Lack of more tech support tutorials for Latam.

We have organized very large teams of operators in time record thanks to its amazing Ux Architechture.

With Voximplant, we have found the best telephony solution without worrying about anything, we always have an answer to all our requirements.From an IVR to any type of third party integration, and the support is spectacular, they are always attentive to solve all the problems in record time. Definitely the best telephony solution in the market.

It's hard to talk about something I don't like with Voximplant because it's great, but I can talk about some improvement like the reports, currently you have to download the information in CVS or XLS and this is great, but I think it's possible to have better reports from the platform.

With voximplant, I have been able to optimize costs in calls and platform management, with the Voximplant Kit solution I can realize myself an IVR solution integrated with TalkBots using Google Dialogflow without complications and very easy.

Plataforma amigable y abierta para la implementación de Voicebots con alto porcentaje de reconocimiento y estabilidad.

En nuestra compañia estamos en proceso de exploración e implementación de la plataforma. Aun no evidenciamos inconformidades en el proceso.

1. Gran volumen de llamadas por medio campañas automatizadas.

2. Entrenamiento rapido y estable.

It was effortless to set up a product for our needs, even though our requirements were somehow complicated. Voximplant call center has helped us to reduce customer service workload while keeping our customers satisfied. The best feature for us is an automatic voice call marshaling based on certain conditions.

A feature that we are missing is a mobile application for a customer service agent so that agent doesn't need to be bound to a desktop computer.

We are marshaling inbound calls through a flow diagram and redirecting customers to reach out by email if the phone call can't solve a specific problem. This way, we manage to reduce customer service agent's workload.

The possibility for my agents to work with the different communication channels through a single interface improves greatly their performance.

I would not have any at this time, the tool never ceases to amaze me.

The omnichannel, allowing me to work different channels at the same time and to have the possibility to automate different workflows.

For me, the best development kit for non-coders on the market. Easy to use a graphic call flow designer, great debugger, and lot of integration with other cloud services.

I am missing the free SMS sending option to non-callers. (I use this to send a confirmation to customer management when agents do not pick up calls.

When your building call flows and using email and SMS, this is the best service on the market.

I forward inbound calls to mobiles and use KIT for building call flows, and showed the calling number to the mobile user and sent the caller-id by email.

Its ease of integrating with cognitive engines from leading manufacturers such as Google, AWS, Azure, IBM, among others, and the ease of connecting to a SIP trunk with a single click

The WhatsApp Business API can not be acquired directly with this vendor and must be supplied by a third party.

Try the Demos that Voximplant offer with no charge, and you will be convinced that Voximplant kit is a good choice

We are solving problems of customer satisfaction due to traditional contact center operations, and we are getting a lot of Savings in money and development time of use cases

It's really easy to use, you can be calling in less than a 5 min

there is not much to dislike; I really use all the features I need and get the results I was looking for

Use it as another channel for contacting your leads

contacting clients who were not reading my emails

We were operating at a critical time and Voximplant enabled us to move quickly and achieve results without relying on IT.

Voximplant Kit visual editor was fast, flexible, and easy to set up. It was also easy for us to use regardless of our technical skills. The Voximplant team was responsive and accessible. If we ever felt stuck, we could easily reach out for help. We never once felt alone. The Voximplant team has extensive experience in voice-assisted robots. Don’t overlook that as they can help you get set up with best practices. They’re also available for strategic consultation on more complex requirements.

I cannot point to any specific points. Everything is alright.

During the COVID-19 lockdown, we needed a fast and efficient way to communicate critical information to tens of thousands of residents every day. For many of our residents, the phone was our only option to reach them. This required massive human resources we did not have - many were already focused on other priorities.

But Voximplant changed that. In under just a week, we were able to boost our limited resources with voice-assisted robots that placed 27 thousand calls to residents. Our robots could ask questions, gather responses, and connect people who reported symptoms to the appropriate medical resource. Most importantly, we could pull all this off during one of the most critical times without IT help.