Voxbone Reviews

User Rating

4.5/5 (Based on 126 Ratings)

Rating Distribution

Excellent
59.5%
Very Good
32.5%
Average
4.8%
Poor
0%
Terrible
3.2%

User Sentiments

Global Coverage, Excellent Customer Support, Easy to Use Interface, Reliable Service

High Pricing, Inflexible Contracts, Limited Coverage in Some Countries, Slow Account Support Response Times

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Review Summary

Voxbone, a cloud-based communications solution, garners positive feedback from its users. Reviewers laud its scalability, customization options, and cost-effectiveness. They also appreciate its ease of use, reliability, and the quality of its customer support. Some users, however, mention occasional technical glitches and limited integrations with certain third-party applications. Overall, Voxbone is a well-received solution that caters to the communication needs of businesses of various sizes.

Pros

Voxbone is highly scalable, allowing businesses to easily add or remove capacity as needed.
The platform offers a wide range of features and functionalities, making it a versatile solution for businesses of all sizes.
Voxbone's customer service is responsive and helpful, ensuring that users get the support they need.

Cons

Voxbone can be more expensive than some competing platforms, particularly for businesses with large call volumes.
The platform can be complex to set up and manage, requiring technical expertise or the assistance of a managed service provider.
Some users have reported issues with the quality of Voxbone's voice calls, particularly during peak usage times.

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Reviews

Tobias B

May 26, 2020 Source: G2.com

"VoIP like it should be"

What do you like best?

Great coverage with a local presence, ease of use, modern portal, and API.

What do you dislike?

Coverage could be even better in Europe for some eastern European countries.

What problems are you solving with the product? What benefits have you realized?

Leveraging their service to offer our SaaS customers good quality VoIP services around Europe and the world.

Administrator in Information Technology and Services

May 26, 2020 Source: G2.com

"Very good partner"

What do you like best?

Voxbone has got very good support and web-portal

What do you dislike?

We didn't meet any problems in dealing with Voxbone

What problems are you solving with the product? What benefits have you realized?

We reached the international market using Voxbone services together with our services and numbers

Administrator in Telecommunications

April 28, 2020 Source: G2.com

"VoxBone - this simply works."

What do you like best?

Not a single ticket missed.

Every case is resolved in timely manner, the worst time is - end of current business day, some, are <5 minutes.

Make test pcap from web in real time, saves efforts, time and - money.

Clear rules.

What do you dislike?

It could be considered 'costly', at a glance.

But quality comes with reasonable prices.

What problems are you solving with the product? What benefits have you realized?

International reach in single partner.

Single point of contact

Executive Sponsor in Information Technology and Services

November 22, 2019 Source: G2.com

"Great enabler for UCaaS and CCaaS vendors"

What do you like best?

Voxbones 2 way voice connectivity is a game changer in the industry. Before this, real enterprise class SIP Trunking was only available to a few through large deals with major carriers. Their ability to deliver a two-way, total PSTN replacement in over 30 countries, via public internet interconnection and with very low commitments will be a true catalyst to expand cloud communications services outside North America. Voxbone enables UCaaS and CCaaS players like us at Phoneiq.co, to rapidly expand into new markets with a SIP Trunking partner that can deliver true, enterprise grade, PSTN connectivity in a cost competitive manner.

What do you dislike?

Not much to dislike really. Our experience went really well so far with them.

Onboarding was simple and once the interconnection is completed, the portal is pretty straight forward.

My one recommendation would be a better API to programmatically manage services and fully integrate our own tools into Voxbone and reduce the need for manual configs from their portal.

What problems are you solving with the product? What benefits have you realized?

Our main problem was having true PSTN Voice Connectivity in countries outside the US & Canada, mainly in Europe. Most SIP Trunking vendors will sell low quality, cheap, international traffic. This will ultimately cause end customers to rant about broken caller id format, non connectivity to non geographic numbers, poor quality and more.

Benefits:

Great Two-way Voice Quality

Caller ID presented in National Format

In Country Routing

Competitive Local Pricing

Connectivity to Emergency Services for Compliance

Connectivity to the entire country Dial plan (including non geographic numbers like short codes and toll free numbers)

Pawan G

October 11, 2019 Source: G2.com

"Best Suited Voip operator"

What do you like best?

Instant Delivery, Postpaid Payment Options, Online raising support ticket, Instant Revert from the team, Call free for DID

What do you dislike?

Admin charges are applied in case of numbers required in a specific format/series.

Recommendations to others considering the product:

There are still many countries which VOxbone is not serving and we hope that in future they will add countries

What problems are you solving with the product? What benefits have you realized?

In today's fast running economy, everyone requires an instant revert in case of delivery or any problem/ query which VOxbone is able to deliver

Response from Hayley Rodgers of Voxbone

edit

Thank you so much for the 5-star review! We’re super happy you’re pleased with Voxbone. Good news! Our team is working on adding more countries in 2020.

If you have any further questions, please reach out to your Account Manager.

Thanks,

Voxbone

Michael S

August 19, 2019 Source: G2.com

"Top Service and Quality"

What do you like best?

Voxbone provides top service with the best customer support on the market.

What do you dislike?

I would expect more countries to be covered.

What problems are you solving with the product? What benefits have you realized?

We use Voxbone as major carrier for inbound calls. We are very happy with that.

Administrator in Telecommunications

August 19, 2019 Source: G2.com

"Long and excellent experience with Voxbone"

What do you like best?

Customer service. Over the years, they have remembered me and I fee like a valued client.

What do you dislike?

Nothing to dislike though they always can improve on number availability

What problems are you solving with the product? What benefits have you realized?

No problems at the moment and they have been quick and pleasant to deal with when they rarely occur.

Kathir R

July 22, 2019 Source: G2.com

"Dialpad Reaching Global Scale with Voxbone"

What do you like best?

Without a doubt, Voxbone's account management and customer-facing teams are the best amongst any provider we deal with. Not only is the account team prompt and responsive, but every facet of their organization (development, product, operations) is able and willing to interact with us when needed and help provide solutions.

What do you dislike?

Perhaps some pricing could be more competitive :)

But even then, the account team is always willing to discuss commercials and find a mutually beneficial solution.

Recommendations to others considering the product:

Voxbone's products are easy to use, their numbers are top quality, their service is unparalleled and they continue to have an impressive development roadmap that will align with your companies growth plans.

What problems are you solving with the product? What benefits have you realized?

A key value proposition for Dialpad is the ability to rapidly deploy telephony to any customer, anywhere in the World. Voxbone allows Dialpad to instantaneously secure new numbers in a huge number of countries, that are already configured and ready to be used. The robust software interface of the customer portal make the acquisition, configuration and management of numbers and trunks an absolute ease.

User in Telecommunications

July 4, 2019 Source: G2.com

"Voxbone. It just works."

What do you like best?

Access through 1 supplier to a wide range of world numbers.

What do you dislike?

The huge list regulatory limitations need versioning and dating so that it becomes easy to see when and if things change or new restriction or issues are added. That would allow us to review it in a more efficient or possibly automated way.

What problems are you solving with the product? What benefits have you realized?

Customers want contact numbers in other countries and we can offer that quickly and reliably.

Response from Hayley Rodgers of Voxbone

edit

Thank you so much for the 5-star review! We’re super happy you’re pleased with Voxbone.

Good news! We’ll be working on updating our regulatory information so it is even easier for our customers to review.

If you have any further questions, please reach out to hello@voxbone.com

Thanks,

Voxbone

Marten L

July 3, 2019 Source: G2.com

"Top service"

What do you like best?

Always fast , friendly and correct service

What do you dislike?

HMMM....cant find any, how am I going to fill out all the 40 characters needed

Recommendations to others considering the product:

Best solution for international telecomunication

What problems are you solving with the product? What benefits have you realized?

Mainly porting of numbers from various countries/providers. some new numbers to customers, Easy acess ,people at Voxbone knows their job well, and again friendly , dont give up , even if current provider is .....

Voxbone Reviews

User Rating

Rating Distribution

User Sentiments

Do You Use Voxbone?

Review Summary

Pros

Cons

Tobias B

What do you like best?

What do you dislike?

What problems are you solving with the product? What benefits have you realized?

Administrator in Information Technology and Services

What do you like best?

What do you dislike?

What problems are you solving with the product? What benefits have you realized?

Administrator in Telecommunications

What do you like best?

What do you dislike?

What problems are you solving with the product? What benefits have you realized?

Executive Sponsor in Information Technology and Services

What do you like best?

What do you dislike?

What problems are you solving with the product? What benefits have you realized?

Pawan G

What do you like best?

What do you dislike?

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?

Response from Hayley Rodgers of Voxbone

Michael S

What do you like best?

What do you dislike?

What problems are you solving with the product? What benefits have you realized?

Administrator in Telecommunications

What do you like best?

What do you dislike?

What problems are you solving with the product? What benefits have you realized?

Kathir R

What do you like best?

What do you dislike?

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?

User in Telecommunications

What do you like best?

What do you dislike?

What problems are you solving with the product? What benefits have you realized?

Response from Hayley Rodgers of Voxbone

Marten L

What do you like best?

What do you dislike?

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?

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