Home/ Marketing Analytics Software/ Voluum/ Reviews
Advertising campaign tracking & monitoring tool
80.2%
12%
2.4%
0.6%
4.8%
Customer Support, Detailed Reporting, Ease of Use, Extensive Integrations
High Pricing, Lack of Cross-Device Tracking, Steep Learning Curve, Limited Features in Lower Plans
Volum is praised for its exceptional customer support, with users consistently highlighting the responsiveness and helpfulness of the team. They especially appreciate the timely assistance provided by account managers like Lizabeta, Anna, and Katarzyna. While some users find the initial setup technical, the support team makes it easier. Although the platform is considered user-friendly, the interface might be overwhelming for beginners and the high price tag is a recurring concern. Overall, Volum excels in campaign tracking, reporting, and optimization, empowering users to understand their traffic sources, improve conversion rates, and achieve better ROI.
AI-Generated from the text of User Reviews
I am new to Affiliate Marketing and Voluum. I have received excellent customer support from Lizaveta. She is my angel. Gone are the days when I contacted support in another country/time zone and get a question to my question and finally get an answer days later. Lizaveta actually reads my email, comprehends it answers with great detail. Love her!!!
Some of their support articles are outdated.
Tracking my ads and ad spend
Very easy to use, smooth and speedy. It even has mobile apps for you to work on the go.
the automizer, should have more quota for long term user like us
tracking affiliate marketing conversion
User-Friendly Interface: Even if you're a beginner in the tracking world, Voluum's interface is well-organized and easy to grasp. The dashboard provides a comprehensive overview of all my campaigns at a glance.
Advanced Tracking Options: Voluum offers a multitude of tracking options that cater to even the most advanced requirements. This versatility has been invaluable to me as my campaigns grow in complexity.
Top-Notch Reporting: The analytics and reporting features are second to none. With just a few clicks, I can extract detailed insights that help me optimize my campaigns more effectively.
Stellar Support: On the rare occasions that I've had questions or faced issues, the support team has been prompt, knowledgeable, and genuinely eager to assist.
A point to note is the initial complexity for newcomers. This can be mitigated by delving into their comprehensive documentation on procedures and functionalities.
Efficient trackingVoluum is primarily addressing several crucial challenges in the digital marketing space for me:
Tracking: With the surge of various marketing channels and the need to understand user behaviors, Voluum's tracking capabilities are invaluable. The platform provides granular tracking data, allowing me to monitor user interactions, sources of traffic, and conversion points. This ensures that I'm always in the loop about how my campaigns are performing and where my traffic is coming from.
Analyzing Traffic: Beyond just tracking, Voluum offers powerful analytical tools. It helps break down traffic into understandable metrics and visualizations. This aids in making informed decisions, optimizing campaigns, and targeting audiences more effectively. By understanding the nuances of my traffic, I can allocate resources more efficiently and achieve a better return on investment.
Anti-Fraud: One of the standout features of Voluum is its anti-fraud mechanism. Digital marketing is fraught with fraudulent activities that can drain resources and distort campaign data. With Voluum's anti-fraud system, I have an added layer of security against suspicious activities. This ensures that my marketing budget is spent on genuine interactions and that I have a more accurate view of my campaign's performance.
In summary, Voluum is instrumental in providing a holistic view of my digital marketing efforts. It not only offers insights into what's happening but also empowers me with tools to act on this information, ensuring that my campaigns are both efficient and effective.
It's our first time using an ad tracker for our search activity, and it provides us with detailed data and analytics to check the performance in times in one place. It's practical and professional. And Voluum support is always responsive and responsible. Thank you so much Lizaveta and Ania, you guys help me a lot and do the great job!
Honestly, the learning curve may be steep for beginners, but the support of Voluum is always available to help, guides us in steps, and provides responsive and helpful feedback.
We use it as our ad-tracking tool for the Search Activity, and it provides us the data from media sources and feeds providers all in one panel. It's improved our efficiency and the ability of data analytics as well as campaign optimization.
I have been using Voluum for the past year, handling 10 million events per month, and it's evident why they are the industry leaders: their reliability and the quality of their support staff.
In a world where most support teams simply copy and paste generic responses without much knowledge, it is refreshing to collaborate with a company that prioritizes exceptional support and employs subject matter experts. I have had numerous outstanding interactions with the email support team. They respond promptly, and even when faced with complex inquiries, they manage to provide me with comprehensive answers on the same working day.
Just last week, Anna devoted a significant amount of time addressing my concerns regarding conflicting data. When I was still having trouble understanding, she went the extra mile by creating a video tutorial to guide me through the data.
A few months ago, Marcin K. helped me resolve an issue related to a source conversion test, which was in no way Voluum's fault or responsibility. Marcin even included a helpful GIF to demonstrate precisely what I needed to do.
I have had multiple instances where the support team took the time to create flowcharts and share screenshots, ensuring that my concerns were thoroughly addressed.
Based on my experiences, I highly recommend Voluum.
I couldn nit pick a bit on the interface, but those issues are more personal preference. My only real issue is the cost of add ons like custom domains. It's possible there are costs I'm unaware of associated with the add ons. And of course, it's is expensive to maintain a quality support team.
Voluum solves issues with affilaite marketing and assuring I can execute quickly and measure results.
Managers and support team members, especially Lizaveta, are so friendly and reply in time to help a lot in the setting, which makes my career more smooth.
Nothing. All is good. Very satisfied fornow.
The problems about the lander setting. Lizaveta helps me to rebuild all the js code and make the lander works.
What do I appreciate most about Voluum? Their exceptional service! When I reached out to someone on LinkedIn for assistance, they responded promptly. Similarly, when I contacted someone on Skype, they replied without delay. Moreover, I discovered that I have a dedicated technical account manager named Aleksandra, who has been outstanding, professional, and extremely helpful.
Aleksandra went above and beyond to assist me. She provided me with helpful videos and sent me detailed messages. I truly value her dedication and support.
It's not the most "straight-forward" platform I've come across.
In the end, most trackers are similar in terms of functionality. However, what sets them apart is the quality of service they provide. The ability to ensure that traffic is not blocked and the level of support offered can make a significant difference.
Voluum is one of the most critical parts of our advertising business. It is our eyes and ears. Voluum has a beautiful UI, plenty of integrations, and it's straightforward to work with. They are always on top of new tech trends and share valuable insights with us. Voluum has all the metrics we need to track our campaigns; my favorite is the "suspicious visits" metric which detects bot traffic. The suspicious visits metric lets us view "bad" traffic so we can eliminate it quickly; this helps our campaigns get better ROI! Another convenient feature is the audit log and shared reports; it lets us view and share data transparently.
Several other companies can say they have beautiful UIs, robust features and excellent tools, but few companies go above and beyond with their customer support. Some of my queries are time-sensitive, and I'm thankful that their customer support is responsive and actually listens to my questions/feedback and implements it! Dealing with them is a fantastic experience for me as it is apparent that they know our success also means their success. If I had to choose my favorite from their team, it would be Katarzyna. When I'm cooperating with her, it feels like she is an extension of my team. She goes above and beyond to answer my questions thoughtfully and ensures the feedback I have for certain features on their platform is heard. Katarzyna is a true professional, and I'm grateful for her excellent support and the Voluum team.
None, they are the gold standard. I compare other companies to them. If I ever have an issue with something, I tell them, and they take care of it.
All problems mentioned above
My favorite part about Voluum is their support... If you're lucky enough to get Bernadetta on your account, rest assured you're in good hands. She goes above and beyond to answer questions and be as helpful as possible to give you a great experience.
I'm still waiting for Voluum to allow me postback vist timestamp!
managing traffic partners and offers efficiently
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If you're into online traffic and want to take your game to the next level, let me tell you about my awesome experience with Voluum. It's not just another tracking software; it's a game-changer! Here's why I can't stop recommending it to everyone:
First off, let's talk about the support team, especially Maciej. This guy is a genius! He didn't just help us with everyday stuff; he actually worked with our developers to create new ways of doing things. Thanks to him, our campaigns became super effective. Maciej's dedication and expertise are off the charts!
Now, when it comes to tracking online traffic, Voluum has got your back. Whether you're all about SEO or diving deep into the world of pay-per-click (PPC), Voluum has got you covered. It's like the Swiss Army knife of online tracking. Plus, it plays nice with big players like Google Ads, Bing, and Yandex. You can trust it to give you all the data you need to make your campaigns rock.
The best part? You don't need to be a tech genius to use Voluum. The interface is super user-friendly. You can easily check out detailed traffic reports, keep an eye on your conversions, and tweak your campaigns for better results.
In a nutshell, Voluum is the real deal. If you're serious about your online campaigns, this is the tool you've been waiting for. I've been there, done that, and now I'm shouting it from the rooftops: Voluum is the ultimate solution for tracking online traffic. Try it, and you won't be disappointed!
At the beginning it looks super complicated, but if you have the right guide, you'll get it quickly.
Integration between the different brands and Google Ads/ Bing/ Yandex