Volusion Reviews

PROS: One of the reasons why I enjoy working is due to using Volusion; they have excellent technical support staff. I am not savvy when it comes to all of these technical and programming staff, and they are always accommodating and patient whenever we need extra help or assistance.

CONS: Tech support is very much okay, but the downside is that Volusion made some recent changes in terms of support coverage depending on plan rates. For lower plan rates, they only offer e-mail or chat support, which does not apply to urgent issues. I'm sad that phone support is only provided for premier plans amounting to $299 per month. As much as I would like to subscribe to that particular plan, I find it expensive and unaffordable. As of the moment, we do not have any choice but to ask for help from chat representatives, which is time-consuming.

PROS: Volusion allows us to create a competitive website where we can freely showcase all of our products and services. Customization is allowed since there are countless of templates that you can choose to enhance your on-line shops. It also allows you to collect real-time payments using either credit/debit cards, which takes place as soon as the customer clicks the add to cart and check out option.

CONS: Should you wish to purchase additional templates for your website, you will be required to pay extra. The paid templates are helpful and necessary for an e-commerce site, but I'm thinking twice whether to purchase some or not because I find the pricing too expensive for my liking. Also, there are times when credit card payments are being declined outright because there aren't enough shipping cards available on stock. We have raised this issue repeatedly to Volusion, and we are hoping that they can take action as soon as possible.

PROS: Customers don't need to visit a physical store to shop for what they want and need. Volusion helps any business owner achieve his or her ideal E-commerce platform. Shopping is now made easy and convenient for customers because it can be done anywhere and everywhere.

CONS: They could modify their prices to make more clients happy. Let's face it the price is not affordable, and there's a lot of room for improvement, especially when it comes to their outdated and dull-looking templates. If you want to use more of the high-end themes to make your site, you need to pay extra, which for me is not worth it.

PROS: I rank it quite high on the list of successful shopping cart solutions, giving only slight priority to Magento for its sexy open-source appearance. There are many things I consider to be excellent about this product: it is kind of robust, but that doesn't affect its speed and functionality; my contact with Austin support showed me that they do care about customers, and they are knowledgeable enough to handle every problem; they don't make false promises, and they will tell you everything as it is; quality beats Magento with miles, unless you compare looks, I already said that; and finally...we've been using it for 3 years, and we never had a reason to complain. How does that sound?

CONS: OK, let's name few things that are not exactly mind blowing: A/B testing is absent; product prices are not dynamic they are calculated on the basis of an alghorithm, so you won't be able to make reductions and special promotions; Web 2.0 is just a myth (unfortunatelly); for the sake of truth, some competitors have niftier features.