Voiptime Reviews

It is very simple to use and implement! It took less than two days to start working. Also, our customer service reps benefit a lot from using two-way CRM integration. The client's card from our CRM is showed during the call that is a real time-saver. In turn, the client's data in the CRM system is automatically updated when an agent makes some changes.

Nothing, the software meets our needs completely.

We needed an efficient solution for our customer service department to handle our customers' requests on time. Now we have it with Voiptime Cloud.

We've significantly reduced the number of call transfers thanks to their ACD with intelligent call routing. Customer don't like to wait in the queue for age or to talk about their problem endlessly. This software offers a customizable IVR that indentifies your customers and gives them personalized service. And last but not least, they have good call quality monitoring tools. Their scorecards allow our managers to assess the agent's work as precisely as possible.

It works well. We haven't seen any cons.

It is easy to implement and use

We have optimized our call routing and made our customer support more effective.

We awlays seek ways to improve our communication channels with our clients and successfully deal with all their concerns. We got it with Voiptime Cloud. The product is easy to use and permits us to easily manage our call operations. From the reporting to real-time data, it helps meet our customers needs.

We haven't noticed any cons so far. Occasional slowness maybe

Before we started using Voiptime, we had challenges with our previous application as it could not seamlessly handle the blended nature of our call center.

Thanks to Voiptime Cloud software we grant our clients with expert service. This software is especially useful for telesales, telemarketing companies for doing mass outbound campaigns. It also helps to process your warm leads or cold databases more efficiently, automate dialing and related routine tasks, track the main call center KPIs, and make the workflow more transparent. And the price is really interesting when you look at all the functionality included.

We feel a lack with the absence of a personal cabinet that allows us to control over our telephony expenses

All features for less money

I always wanted my potential customers to be served on time. I got it with Voiptime Cloud

Working with Tanya and the team at Voiptime is awesome! By far the best customer service I have every received from a SAAS company!

Nothing, the software works well. The manual payment every month is something to update but otherwise it works like it should

Cold calling Facebook leads

This is a blended call center solution handling both inbound and outbound calls, it has easily configured outbound campaigns with an IVR constructor and many more useful features. The vendor came up with a perfect combination of quality and cost-efficiency. It's worth having it!

I haven't find any disadvantages or things to improve as I'm provided with everything I need.

I was looking for a predictive dialer as perviously my agents were provided only with a simple autodialer. Voiptime is a great all-in-one solution.

It has a great variety of features, especially I liked its detailed reporting and resources sections. Thanks to the Quality Assessment and Workforce my team are managed well and I've noticed a significant increase inefficiency. Generally, after using it for a while we realized its real robust and usage simplicity.

Unfortunately, voicemail option is not available

Due to its multichannelty and full-featured base, we finally got rid of 2 separate softwares we had used before.

Best way for audio calls to be saved in businuess

Very complex system and expensive software

Very good storage of recorded callls

What we really like about this software is that it has a bunch of other useful features in addition to auto dialer. It’s really important for us to be able to process our database effectively and Voiptime Cloud ensures that. Starting out and setting the campaign is very easy and overall it’s very user-friendly software.

We’ve just started using it, so no complaints so far.

It’s a very user-friendly system. Even if you’ve never used call center software before, you’ll easily figure it out. And if you have any questions, just contact the support team. They really are very helpful.

It makes our campaigns more effective by making sure that every contact in the list is processed. The system doesn’t just skip contacts who didn’t pick up. It schedules another retry.

There are lots of benefits:

built-in CRM

sales pipeline reports

Predictive dialer with customizable redialing intervals

legal compliance and timezones, just to name a few.

It has everything you need to boost sales. We saw the result in the first few months! Also, Voiptime Cloud is very easy to implement. We just imported our database and continued working.

We need a bit more automation (I mean sending a follow-up email if the call wasn't answered). This feature is not available at the moment, but the team promised to develop it soon.

We can recommend Voiptime Cloud to anyone who’s looking for a call center and sales solution. You’ll particularly appreciate it if you do business in different countries.

Voiptime helps us reach more prospects much faster. It saves us a lot of time because it automates many routine tasks.