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VoIP.ms Reviews

User Rating

4.9/5 (Based on 102 Ratings)

Rating Distribution

  • Excellent

    91.2%
  • Very Good

    6.9%
  • Average

    2%
  • Poor

    0%
  • Terrible

    0%

User Sentiments

Affordable Pricing, Reliable Service, Extensive Features, Excellent Customer Support

Complex User Interface, Limited SMS Functionality, Occasional Downtime, Lack of HD Calling

Do You Use VoIP.ms?

Write a Review

Review Summary

Users consistently praise VoIP.ms for its affordable pricing, extensive features, and reliable service. They appreciate the ease of setup and the wide range of options, including SMS, voicemail, and call forwarding. However, some users find the interface complex, particularly for those who are not technically inclined. A recurring concern is the lack of phone support, which necessitates using chat or email for assistance. Despite these minor drawbacks, the majority of users find VoIP.ms to be a cost-effective and dependable VoIP provider, particularly for small businesses and those seeking flexibility in managing their phone systems.

Pros

  • Affordability and reliability are key strengths.
  • Featurerich platform with strong customer support.
  • Excellent for setting up a DIY phone system.
  • Great for managing DID numbers in multiple countries.

Cons

  • UI can be complex for nontechnical users.
  • Limited international tollfree number functionality.
  • Pricing in USD can be a drawback for Canadian users.
  • Interface could benefit from a simpler interface button.

AI-Generated from the text of User Reviews

Reviews
DR

DJ R

April 26, 2023 Source: G2.com
"Great for Resellers"
What do you like best about VoIP.ms?

The best part about Voip.MS is the great IVR features that allow me to create custom inbound menus, transfer calls and more. Been using them for many years now.

What do you dislike about VoIP.ms?

Need Zero Config device configurations...

Recommendations to others considering VoIP.ms:

If you're looking for an affordable, easy to use VOIP solution with cloud IVR features it's the absolute perfect choice. Extremely reliable.

What problems is VoIP.ms solving and how is that benefiting you?

I'm reselling VOIP at an affordable price and making a profit.

Read more
AU

Anonymous User

October 26, 2022 Source: G2.com
"Great service"
What do you like best about VoIP.ms?

Im able to get enough info in order to set up end points correctly.

What do you dislike about VoIP.ms?

Not be able to swap DID numbers on real-time

What problems is VoIP.ms solving and how is that benefiting you?

I can see in real-time if the endpoints are registered to the voip ms servers and also from which IP address those end points are connected. That makes it easier for the support.

Read more
AU

Anonymous User

July 15, 2022 Source: G2.com
"Great service, ultimate features"
What do you like best about VoIP.ms?

Fast, and easy ordering of DID numbers in thousands of locations. Low prices. Great website controls. Easy manipulation of how a call behaves.

What do you dislike about VoIP.ms?

The fact that it is mostly North America-centric. In this day and age, a company like this should be more global. The one main feature that is missing is the ability to manipulate Caller ID information on incoming calls. If that feature was available, then I would have nothing to dislike.

Recommendations to others considering VoIP.ms:

Certainly a GREAT voip provider

What problems is VoIP.ms solving and how is that benefiting you?

Multiple locations, with phones centralized under one provider.

Read more
AU

Anonymous User

May 16, 2022 Source: G2.com
"Solid company despite DDOS attack"
What do you like best about VoIP.ms?

An amazing number of features at a very low price. I've been with VoIP.ms for over 10 years for both business and personal use. Other than the massive DDOS attack in September 2021, they have been very reliable. I believe they have strengthened their infrastructure based on what they learned during the DDOS.

What do you dislike about VoIP.ms?

Communication during the DDOS attack wasn't the best, but I'm sure they were very busy trying to get things working.

Recommendations to others considering VoIP.ms:

They are great for SIP trunking and simple PBX solution if you just have a few extensions.

What problems is VoIP.ms solving and how is that benefiting you?

I've avoided paying for crazy expensive phone service from AT&T and other "major" providers, both at work and home. For a tiny amount of money, I've been able to maintain a "home number" that we've had for years. It allows me to receive calls at home, and auto forwarded to cell phones. Also implemented a "press 1 if you're human" auto attendant which has dropped spam calls to just about zero.

Read more
JB

Jose Aquiles B

January 16, 2022 Source: G2.com
"Best VOIP Company, Using there service for long time over 10 years"
What do you like best about VoIP.ms?

Call Quality, minor downtime, great customer service

What do you dislike about VoIP.ms?

I have no dislikes there always inform of any problems and maitenance

Recommendations to others considering VoIP.ms:

I recommend this company, very professional and excellent service in all aspects; you will get the best of the best.

What problems is VoIP.ms solving and how is that benefiting you?

great value for my customers

Read more
EG

Eyrland G

January 15, 2022 Source: G2.com
"Premier VoIP provider service, for the price and size of their physical network footprint."
What do you like best about VoIP.ms?

Very quick troubleshooting support and allow you to control the trouble ticket from the get go.

What do you dislike about VoIP.ms?

The payment methods recently changed, still trying to find a long-term solution that works for me.

What problems is VoIP.ms solving and how is that benefiting you?

We are setting up Asterisk servers with excellent connectivity to the PSTN.

Read more
TR

Tom R

July 21, 2021 Source: G2.com
"Easy to use, flexible, economical"
What do you like best about VoIP.ms?

I've been able to do things with VoIP.ms I didn't know were possible. When I'm not sure what to do, the support team is very helpful.

What do you dislike about VoIP.ms?

I have no complaints about the service. I'm quite satisfied.

What problems is VoIP.ms solving and how is that benefiting you?

I have ported many phone lines and use forwarding and other features. Both of my numbers ring in both of my locations.

Read more
FY

Frank Y

July 15, 2021 Source: G2.com
"THE best VOIP phone service -- I will never switch!"
What do you like best about VoIP.ms?

I've been using VOiP.ms for 10 years now, and will never switch from it as long as it's in business. What do I like best? All of it -- reliable, highly economical, great choices, excellent customer service (when it's rarely needed), customer-oriented. What else do you need in a phone service?

What do you dislike about VoIP.ms?

Nothing that I can think of. I know no service is perfect, but I honestly can't think of anything. I've used other VOIP services before I found VOiP.ms, and none of them even come close.

Recommendations to others considering VoIP.ms:

Yes, always -- I have recommended it to several of our clients, especially our overseas clients needing a U.S. phone number, and some are using it.

What problems is VoIP.ms solving and how is that benefiting you?

I'm able to have numbers local to our various company locations and they all forward seamlessly to me here at my location. Costs are kept very low while having a large number of DIDs, including toll-free and efax numbers.

Read more
JD

Julien D

July 15, 2021 Source: G2.com
"Customer over 12 years old with them always satisfied!Excellent service and always evolving service"
What do you like best about VoIP.ms?

The lower price, the reseller portal and the fonction

What do you dislike about VoIP.ms?

I cant find anything major. But they can add a network status to see if issue,

What problems is VoIP.ms solving and how is that benefiting you?

I pay a lower price then before and better service

Read more
DB

Danie B

July 15, 2021 Source: G2.com
"Customer for more than 10 years"
What do you like best about VoIP.ms?

I have been a customer of VOIP.MS for more than 10 years straight, i am using the services more and more as my customer service grows, I am a voip provider and can propose multiple solutions based on the flexibility of VOIP.MS

They have an excellent and reliable service here in Canada, looking forward to many years more

Keep UP with your excellent work

What do you dislike about VoIP.ms?

Would like to be able to offer Unlimited business plans in canada.

What problems is VoIP.ms solving and how is that benefiting you?

No long term commitments for the customers.

Acquiring numbers and/or porting is very fast and easy.

Excellent features always growing

Read more

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