Vision Helpdesk Reviews

After evaluating many helpdesk software providers we settled on Vision Helpdesk. This was for a number of reasons, firstly they provided an affordable self hosted one off license edition that was well without our budget. Many others out there wanted huge amounts of money for this type of edition. Secondly they provided a free trial so we could test. Upon installing we encountered an issue with our server not containing a piece of software that was require to run this helpdesk. We opened a ticket with Vision and within the hour they have logged into our server and resolved the issue for us, something they did not have to do. They are always friendly and willing to help.

So, if you are looking for an affordable, reliable helpdesk software that is full of features then Vision Helpdesk is the one you need to choose. Trust me...you'll never look back!

I give Vision Helpdesk 100 stars!!!

PROS: Currently, we're using the Vision Helpdesk application to aid our customers and foster deeper connections between our products and services. Whenever we're dealing with special needs, we were able to make configurations easily or collaborate with the customization team from Vision Helpdesk to make that specific app that can do a lot of automated functions. CONS: As currently there is nothing much to say about problems in the product, but I would suggest them to get more apps in their integration list.

PROS: This software helps me provide efficient customer support over multiple channels by making as much contact as possible with the customers. Whether it's through email, phone calls, social media, and live chat. It also facilitates the use of automatic and personalized responses. Therefore instead of beating around the bush, the messages are usually more specific and to the point. CONS: The reporting features could have some additional options to customize different reports.

PROS: The multi-channel supporting tool provides integration for different tools. The tool integrates Hardware, Helpdesk, IT, and many other features that make proper support possible. Besides, it is heavily equipped for customization, and there is hardly any chance that a tool will be missing. Even if it does, their support service is always on alert for innovations. I can’t find enough words to praise the quality of our work ever since we integrated it and also it really helps with reporting part making work easy for staff. CONS: Nothing much as of now everything is going good, just the thing is if the allow more easy and simple searching options rather than the available one.