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VipeCloud Reviews

User Rating

4.9/5 (Based on 120 Ratings)

Rating Distribution

  • Excellent

    87.5%
  • Very Good

    11.7%
  • Average

    0%
  • Poor

    0.8%
  • Terrible

    0%

User Sentiments

Excellent Customer Support, Email Marketing Automation, Sales Pipeline Management, Seamless Integrations

Outdated User Interface, Limited Training Resources, Occasional Performance Issues, Limited Image Handling

Do You Use VipeCloud?

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Review Summary

VipeCloud users generally commend its user-friendly interface and ease of use. Many reviewers highlight its intuitive design and the seamless user experience it offers. The platform's powerful reporting and analytics capabilities are also widely praised for providing valuable insights into sales performance and customer behavior. Additionally, the quality of customer support is frequently lauded, with users expressing appreciation for the prompt and helpful assistance they receive. However, some users have reported occasional technical glitches and system errors, suggesting the need for further refinement and improvement in the platform's overall stability.

Pros

  • Easytouse interface and intuitive controls.
  • Customizable and flexible to adapt to various business needs.
  • Streamlines tasks and improves collaboration among teams.
  • Affordable pricing options with transparent billing.

Cons

  • Lacks some advanced features found in competitor products.
  • Steep learning curve for users to become fully proficient.
  • Integrations with other software can be limited.
  • Occasional bugs and glitches reported by users.

AI-Generated from the text of User Reviews

Reviews
CH

Caye H

April 21, 2020 Source: G2.com
"Overwhelmingly Positive"
Read more
DS

Deepak S

March 5, 2020 Source: G2.com
"a Simple but Comprehensive CRM cum personalized Bulk Email Solution integrated with Gmail Account"
What do you like best about VipeCloud?

I have liked its personalized Email Blaster very well as it is very fast and gives the complete feedback as for when the mail is delivered & read. I have improved my access to huge masses in a very simple way.

What do you dislike about VipeCloud?

Sending Images in the Bulk Mail is not convenient. Need some readymade email templates. ,

Also the prices are not affordable for indian users.

Recommendations to others considering VipeCloud:

Very Much recommendable. Price is Little aggressive.

What problems is VipeCloud solving and how is that benefiting you?

Seasons Greetings, Product announcements, Events announcements to all contacts in one shot and then their Tracking.

Read more
AR

Angela R

June 18, 2019 Source: G2.com
"Could not be more impressed with VipeCloud"
What do you like best about VipeCloud?

After using another similar email system, I could not be more impressed with the team at Vipecloud. The FAST response time to questions and quick turn around time for features changes and needs will keep me referring this service to everyone and anyone who needs a CRM. Also, it is important to me that our clients are happy with services that we offer. All who have used their Vipecloud accounts are thrilled with the ease of creating their own emails and ability to create and send video emails to their teams and customers.

What do you dislike about VipeCloud?

Honestly, Adam and his team have been very accommodating to our company. I can not think of a single thing that I dislike about this service. I do wish there were a few more training videos, but I know that is coming soon.

Recommendations to others considering VipeCloud:

Using this service is a no brainer. The sense of peace that we have had since implementing Vipecloud into our corporation is immeasurable.

What problems is VipeCloud solving and how is that benefiting you?

Prior to using Vipecloud, we were managing client accounts separately daily. Each day was spent sitting for long hours exporting and importing lists, and creating emails separately to ensure that all communications were sent accurately and in a timely manner. However, Vipecloud has a fantastic API that my developer has very few issues with. When a question arises, it is quickly handled by the Vipecloud team. Using this API and Vipecloud has allowed us to streamline our communications, keep lists up to date, and has made my clients happier than ever as they are not hemorrhaging money to multiple businesses.

Read more
AU

Anonymous User

September 14, 2018 Source: G2.com
"We evaluated the entire marketing CRM marketplace and Vipecloud was the clear winner!"
What do you like best about VipeCloud?

We are a brand new company that deals with large quantities of contacts and needs robust email automation. We quickly learned that marketing CRMs are CONSIDERABLY more expensive than traditional sales CRMs. Many marketing CRMs have hefty surcharges for numbers of contacts. We needed a system that had startup-friendly pricing, wouldn't charge us an arm and a leg for having 10,000+ contacts per sales rep, has robust email automation and attentive customer support.

VipeCloud was the clear winner in all these regards. What sets them even more apart from the industry is their customer service. In a previous life, I worked in a software company and made hollow promises on their behalf to prospective customers regarding features that were "right around the corner". As such I learned to be a total skeptic when it comes to software companies and features that are "coming soon". I assure you that when VipeCloud says a feature will be here next week...it's going to be there next week! We needed a couple tweaks to the system to make it our dream CRM and they've been crazy accommodating!

What do you dislike about VipeCloud?

I'd say probably the UI. It certainly gets the job done, but could probably use a fresh coat of paint to have that modern look that some of the other systems have.

What problems is VipeCloud solving and how is that benefiting you?

We need a CRM that allows our sales reps to quickly categorize a lead, and then have the system handle the follow up from there until they respond. This includes updating a lead status field and recognizing if the prospect has replied and stopping the email follow up if this happens.

Read more
AA

Administrator in Marketing and Advertising

September 14, 2018 Source: G2.com
"We evaluated the entire marketing CRM marketplace and Vipecloud was the clear winner!"
What do you like best?

We are a brand new company that deals with large quantities of contacts and needs robust email automation. We quickly learned that marketing CRMs are CONSIDERABLY more expensive than traditional sales CRMs. Many marketing CRMs have hefty surcharges for numbers of contacts. We needed a system that had startup-friendly pricing, wouldn't charge us an arm and a leg for having 10,000+ contacts per sales rep, has robust email automation and attentive customer support.

VipeCloud was the clear winner in all these regards. What sets them even more apart from the industry is their customer service. In a previous life, I worked in a software company and made hollow promises on their behalf to prospective customers regarding features that were "right around the corner". As such I learned to be a total skeptic when it comes to software companies and features that are "coming soon". I assure you that when VipeCloud says a feature will be here next week...it's going to be there next week! We needed a couple tweaks to the system to make it our dream CRM and they've been crazy accommodating!

What do you dislike?

I'd say probably the UI. It certainly gets the job done, but could probably use a fresh coat of paint to have that modern look that some of the other systems have.

What problems are you solving with the product? What benefits have you realized?

We need a CRM that allows our sales reps to quickly categorize a lead, and then have the system handle the follow up from there until they respond. This includes updating a lead status field and recognizing if the prospect has replied and stopping the email follow up if this happens.

Read more
SE

Shawn E

June 20, 2018 Source: G2.com
"The Intersection between Sales Automation and Marketing Automation"
What do you like best about VipeCloud?

Overall capabilities are impressive placing VipeCloud right in the middle of sales automation and marketing automation.

You can send one a time email sends for improved deliverability while also switching to mass campaigns using a third party smtp.

Most sales automation solutions don't provide lead scoring but VipeCloud does.

Need to create automated cadences and tasks to make sure you touch your leads enough to convert them into sql's, Vipecloud can help.

Do you have clients that use Exchange, Outlook or G-suite? vipecloud connects to all of them.

Do you want real-time email alerts when people click on your email links, try vipecloud.

Customer support is off the charts and Adam's willingness to add features that we request proves their commitment to building the right application vs. you get what you get attitudes most martech companies offer. Vipecloud is a great partner.

What do you dislike about VipeCloud?

With most martech companies / startups you usually focus on functionality first user experience second which is the right methodology in my opinion. So if I had to say anything about what I didn't like it would be the UI jsut isnt there yet but for good reasons. Personally Im more interested in functionality first UI second.

Recommendations to others considering VipeCloud:

While comparing all of the sales automation solutions make sure you check out how emails are sent batched all at once or sent one at a time. Also determine is you need lead scoring and automated cadences and task management. Studies suggest iIt takes 6-13 touches to convert a mql into a sql so sales process is very important. If your salespeople don't touch the leads you generate enough, (Rarely do they) you need to focus on lead management nad process and VipeCloud is great for this and is very affordable.

What problems is VipeCloud solving and how is that benefiting you?

We like the ability to switch from one email at a time email sends for our sales automation campaigns to the larger marketing mass email campaigns. We also like the ability to create segments of people who clicked. They are working on adding the ability to send people down different communication paths based on behavior now which will put them up against any marketing automation platform out there at a fraction of the cost. I should also mention having these capabilities along with a crm makes Vipe very powerful.

Read more
AA

Agency in Marketing and Advertising

June 16, 2018 Source: G2.com
"Great Experience so far"
What do you like best?

Very versitile software. Not only can I send some pretty sweet cold video emails, but there is a whole CRM to back everything up. I'm still just scratching the software and it's super powerful already.

What do you dislike?

some of the internal search features have a couple kinks.

What problems are you solving with the product? What benefits have you realized?

I've been able to combine quite a few different pieces of software into one. This is a big benefit.

Read more
AU

Anonymous User

June 16, 2018 Source: G2.com
"Great Experience so far"
What do you like best about VipeCloud?

Very versitile software. Not only can I send some pretty sweet cold video emails, but there is a whole CRM to back everything up. I'm still just scratching the software and it's super powerful already.

What do you dislike about VipeCloud?

some of the internal search features have a couple kinks.

What problems is VipeCloud solving and how is that benefiting you?

I've been able to combine quite a few different pieces of software into one. This is a big benefit.

Read more
AU

Anonymous User

June 13, 2018 Source: G2.com
"accessability"
What do you like best about VipeCloud?

It is easy to acess and navigate and support has been prompt

What do you dislike about VipeCloud?

catigorizing our contacts/leads into sepoerate or customized buckets

Recommendations to others considering VipeCloud:

Try it out

What problems is VipeCloud solving and how is that benefiting you?

the most important feature is to manage our contacts and leads so we know where they are at in the sales process

Read more
US

User in Financial Services

June 13, 2018 Source: G2.com
"accessability"
What do you like best?

It is easy to acess and navigate and support has been prompt

What do you dislike?

catigorizing our contacts/leads into sepoerate or customized buckets

Recommendations to others considering the product:

Try it out

What problems are you solving with the product? What benefits have you realized?

the most important feature is to manage our contacts and leads so we know where they are at in the sales process

Read more

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