VICIdial Reviews

User Rating

4.5/5 (Based on 175 Ratings)

Rating Distribution

Excellent
66.3%
Very Good
21.1%
Average
9.1%
Poor
2.9%
Terrible
0.6%

User Sentiments

Robust Functionality, Ease of Use, Open-Source Platform, Extensive Integrations

Outdated User Interface, Occasional Latency Issues, Technical Glitches, Limited Customer Support

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Review Summary

Vicidial is lauded for its robust call center capabilities, including features like predictive dialing, IVR, call recording, and detailed reporting. Users appreciate its customization options, allowing them to tailor the software to their specific needs. The system's stability and reliability are also frequently mentioned, ensuring uninterrupted operations. However, some reviewers express concerns about the software's outdated interface and lack of modern features compared to competitors. Additionally, the complexity of the software may require a learning curve for new users.

Pros

Userfriendly interface, easy to navigate and customize.
Costeffective solution, offers a range of pricing options.
Scalable, can handle high call volumes and multiple campaigns.
Robust set of features, including predictive dialing, call recording, and analytics.

Cons

Initial setup may require technical expertise.
Some users report occasional technical glitches and bugs.
Limited integration options with other business systems.
Might not be suitable for small businesses due to its complexity.

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Reviews

Walter T

May 23, 2023 Source: G2.com

"Vici Review"

What do you like best about VICIdial?

Vici is a great dialer. We have used it for a couple of years now.

What do you dislike about VICIdial?

There is not much to say as to why I dislike Vici

What problems is VICIdial solving and how is that benefiting you?

Vici is assisting us as a call center by allowing the agents to power dial.

Ed

October 25, 2021 Source: Financesonline.com

Makes things better for your call center.

PROS: It is a very user-friendly software to use for inbound and outbound calls. Our employees love using it, especially when doing customer callbacks because the program is so efficient. At first, I have no idea how VICIdial works, but I was able to figure out how things work in a contact center, which is an added knowledge to my current job. Using free software isn’t too bad, after all.

CONS: I want to give some of my inputs to make things better and improve our operations. I am hoping that they could add a feature that would allow admin users to prioritize some leads, especially VIP clients. Second, I wish to organize listings in a particular manner where we can quickly locate them in our folders. Sometimes the content of the program is too overwhelming, which makes it more confusing to use.

Rajesh D

October 7, 2021 Source: G2.com

"Vicidial for VoIP Solutions"

What do you like best about VICIdial?

We are using Vicidial for our overseas calling process for client handling & management. We have configured Vicidial with SIP Trunks so that we can get secure VoIP services. We have created a dial plan according to our business requirement & also added a few auto-responses. Vicidial provides an easy to configure & manage environment over GUI-based function. We need to add the data in excel sheets & then need to import it into Vicidial to fetching the data. It also provides an admin dashboard so that we can manage & configure user-based roles & policies easily.

What do you dislike about VICIdial?

Vicidial needs to improvise their user-interface functions & also need to add more third-party tools for a smooth workflow.

Recommendations to others considering VICIdial:

Vicidial is one of the best open-source solutions for your Voice over IP needs. It provides easy to manage & configure interface & works on a Linux environment on the backend. I recommend it to everyone looking for VoIP solutions.

What problems is VICIdial solving and how is that benefiting you?

Vicidial helps us a lot in a smooth VoIP system set up to easily communicate with clients with softphones. We have integrated it with a softphone Zoiper as well. Also, Vicidial helps us in providing easy to manage user interface for data management for calls.

Dana

August 6, 2021 Source: Financesonline.com

You can use VICIdial to help route your calls into once contact center.

PROS: It comes with great and useful features. You can make some changes to the interface that will suit your business needs.

CONS: It utilizes Perl for its script programming, which is not my preference at all. However, things decently work, so I guess it's okay.

Trace

July 12, 2021 Source: Financesonline.com

It solves the problems that most contact centers go through.

PROS: It saves us so much money because we do not have to pay for the basic platform. I love that it comes with robust functionality that will greatly enhance our efficiency and productivity which will be impressive to our clients.

CONS: The user interface is mostly designed in black and white. More enhancements will make the tool visually appealing.

Remington

February 8, 2021 Source: Financesonline.com

VICIdial is a great service provider for our company. I like how the program works to increase our efficiency, quality, and service level.

PROS: Working with a trusted and robust software gives us peace of mind that nothing will go wrong with our operations. The support that VICIdial gives us is so overwhelming that they spoonfeed us with all the tips and resolutions that we could use for our business.

CONS: Since this is an open-sourced program, many people can take advantage of and abuse the software for their gain. Even illegal call centers can utilize VICIdial, which affects the reputation of the company.

Guiseppe

January 18, 2021 Source: Financesonline.com

VICIdial may look simple on the outside, but it is full of surprises.

PROS: I have been a long time user if VICIdial and I have used it for various inbound and outbound campaigns. Besides not spending money on it, I would say that I can always trust this program to help our team go beyond our clients' expectations. It rarely has issues, and it gives me the flexibility to add some features to meet the demands of our clients.

CONS: Improved quality of the user interface because it looks dull and lifeless. The server's data should work seamlessly with the predictive dialer so all leads can be fully utilized, thus allowing the agent to tag the call appropriately.

Maye

January 16, 2021 Source: Financesonline.com

VICIdial is great for business and enhancing customer service.

PROS: VICIdial works well for any size of business. It serves its purposes for catering to various needs of the client. I love the way the staff of VICIdial supports us in times of need.

CONS: The interface of the entire application looks outdated. I saw the tool that is specific for reps and the placement of the buttons, and the form needs to be changed.

Zetta

June 17, 2020 Source: Financesonline.com

Transitioning to VICIdial has been smooth and easy for us.

PROS: Setting up the system is very fast and easy. My IT personnel didn’t experience any serious issues with this software.

CONS: There are times where we cannot hear the customer on the other line and vice versa. We had to troubleshoot the software and do something with its settings.

Odessa

June 16, 2020 Source: Financesonline.com

It allows us to serve our clients using free and open-source software.

PROS: There are many call center software to choose from, but I decided to settle for VICIdial because of its integration capabilities and its capability to adapt to our client's needs. If you are into programming, this app will suit you best because you can integrate features into it and make things work better for your contact center.

CONS: The software is pretty much easy to work with. I need to do some necessary tweaking on the programming, and then we are all set. However, I think that the interface looks outdated or old school. It's not a big issue, but it can use some upgrades.