Verizon Connect Reviews

I love being able to interacty with my field technician within minutes. Lettin them know a customers request and making schedules simply easy and effortless.

I would like mopre control over removing customers or making changes.

Communccation and billing, being able to interact with customer, technicians and office all in one place solved the gap of communication.

What I found most useful is the technician can update each job with notes, pictures and times on site. They are also able to see all past job details which make it useful when trying to diagnose on going plumbing issues.

What I dislike about the Field Service and Scheduling are the reports. At this time, there aren't a lot of details in the reporting features. I would like to see job notes per job id, this way are office staff can see useful information needed to complete their tasks.

Verizon Connect Field Service & Scheduling solves many of the daily redundancies that our dispatch department faces. They used to enter job notes manually by technicians calling in.

The features for the comparatively low cost per user is great. The map GPS is a nice feature for the price.

The reporting feature can’t handle large amounts of data without crashing. Skills based scheduling needs work.

Making our field service reports more efficient by eliminating paper and moving to the electronic job cards. 100% visibility of all field work

I like that I can see where our technicians are.

I hate that it’s not updated immediately. It takes awhile to let you know where they are. Customer Service with the company is horrible. We get account representatives changing all the time.

We would like to have real time information of where the trucks are.

The look of the app is nice and the scheduler is nice. The app is very limited in what it can do.

The sales team are misleading, they claim the system is fully customizable to your needs. In fact, everyone uses the same platform, the only customization is the ability to add your logo and your customers. If the job has multiple people working on it, you gave to create a work order for each person working on the job. This is very redundant and a huge waster of time. The system needs vats improvement. The system is basically good for use by a delivery service. It is not good for any type of service business. If you are a contractor wanting to use this software and app, STAY AWAY! It is huge waste of time.

Don;t use this product! The system is very limited, it is designed for a delivery service,, not a contractor.

None. The app takes more steps now than we did when we printed the work orders with an Okidata printer.

It is easy to find your way around. It seemed like a good price at the time I signed up - there's a reason for that!

I have lists of things this software doesn't do, below are just some of them:

Can't have more than one job sheet/form. That's ok they said, you can have unlimited questions on one job sheet. However, you have to have all of these questions on every form even when it's not relevant.

You're in the list of jobs, you have it sorted into the order you want, you've excluded archived jobs, etc. you've changed what columns you want to see, you go to another screen, say the diary, you go back to the job screen, and your choices are gone, you have a whole list again.

You receive part of a purchase order, but you can't show this on the system. You can either receive an item or not. You can't get around this by adding two lines of the same item as it just overwrites the first entry.

You can't pick a site address for a delivery address on a PO.

Fields for POs are limited, there's not one for a delivery contact name and number.

You can't have different layouts for purchase orders, invoices, etc.

Can't have custom fields in a PO.

Equipment isn't linked to a site - we service boilers, etc. on customer's sites. I could end up with hundreds of pieces of equipment, many the same make and model, but not linked to each customer site. There was a field for serial number so you knew you had the correct one, but you couldn't sort by serial number or even see it without opening each piece of equipment.

You open a piece of equipment in the list, look at it, close it, the software takes you back to page 1 and you have to start paging through them all again.

I added custom fields but the information in them didn't save.

You can't change a client on a job. Our customers move premises. We service the same equipment but for a different customer. I have to setup a new job, equipment, bla bla. Also, if you setup a job, choose the wrong customer, you can't change it - wasted job numbers.

Can't sort jobs by site address. We have customers with many site addresses, therefore a site address is our key data field for every job.

Couldn't put a " in a field, ie. inches sign. I put it in, its gone when I've saved.

You can't have staff in the diary unless you're paying a subscription for them. For example, agency workers, apprentices, and office staff, none of whom I want to pay a subscription for, cannot be recorded in the diary.

Can't sort the client list alphabetically, it's just in the order in which I added them to the system.

I could literally go on and on. The above are some items taken from an email I sent to them in the first month of so. None of them were fixed or responded to. There are many more, but I'm sure you're getting the gist now!!

Maybe there are work arounds for some of my problems, but if there are, the UK helpdesk did not have the knowledge to help me. They didn't understand what I was trying to achieve.

There was no help setting up this software.

The software is very slow. I sit waiting for it to move from page to page.

I wanted software which will enable our mobile engineers to complete 'paper work' on a tablet, and to have a back office database of customers, site,s jobs, etc.

This software cannot do what I want.