vCita Reviews

How easy it makes the day-to-day running of my business.

I would like an option to upload and send my clients a larger file... as a hypnotherapist, I send my clients bespoke recordings, and it would be more professional if I did this all in one place.

All problems are solved in one place... it makes organising so much easier!

I like that VCita can do all the essential day-to-day tasks, such as payments from our clients; all our scheduling goes through VCita, we can choose our own schedule and update as often as we need to, but most importantly, our clients have their own private portal so they can track ever everything themselves.

I don't have any complaints other than there should be some incentive for how long someone uses their service. Grandfather us in on a special price or something.

Our scheduling which was an issue but not only that being able to send and track invoices all in the same dashboard is huge.

Vcita is efficient in Client Management which simplifies client communications, payments.

It is a User friendly interface.

Easy to navigate and utilize its features.

Although Vcita is a user-friendly interface, certain features require a learning curve to fully utilize.

To utilize certain advanced features, pricing plans are high.

Vcita offers safe online payments, which simplifies payment processes. Vcita is time-saving and is improving overall efficiency. Vcita helps in enhancing credibility and building trust.

That you are able to register students for your classes and they are able to make payments through VCITA and VCITA logs everything down for you!

In the student portal i wish it would show the students how much they already paid and how much they still owe to help them keep up with their payments.

Vcita always has been very quick and helpful with every technicial problem we ever had and always resolved it very quickly.

There are so many facets to what is offered by Vcita. All the pieces fit together so well, from CRM to invoicing to campaigns, it is a seamless experience.

My only dislike is the pricing. As a small self-employed business, I can't afford to expand to include a second employee without a huge jump in pricing. Also to open even more features requires pricing upgrade. It's well worth the money but it will cost to have it.

Customer service has always been nice when we have reached out to ask for suggestions/changes to the system. They updated a lot of the CRM and calendar functions as we needed them to fit our business specifically.

The ability for clients to schedule their appointments without taking up precious admin time.

That I cannot use my mercant services with their platform.

Document management and online appointment scheduling. This has cut down on my admin time and helps keep me organized.

the mobile app is great. i also love the dashboard.

search functions could be better. i'm never sure where to find drafts of invoices/estimates.

it's solved our invoicing problems.

I love that clients can book easily and its portability across devices. It has a wonderful integration on my website with pop up to allow clients to interact with. The automatic reminders that I can set to activate inactive clients or send promotions easily. I've been a user for over 8yrs and continue to love it.

Wish there was a shortcut way to do short term recurring schedule changes. IE: my normal schedule is M-F 10-6. However Every other week I am physically taking appointments in a different location. So for each week I'm out of office for one location I Have to block it and open it for the other location.

Time management and ability to connect with clients easily and remind them of their appointments. Not having to hire a fulltime scheduler for the past 8yrs. Helps me take that task off my plate mostly.

So many options including appointment reminders, internal client messaging and communication, the ability to send out announcements and newsletters, creating coupon codes, packages, etc.

need to work on better google tracking integration

Clients can buy packages and self-schedule appointments without back and forth phone calls. They can see all their appointments in one place and communicate with me in a secure platform

My needs w vCita have grown as my biz has grown. It's been good to use more & more components over the years. It's an integral part of my business now, and I rely on it immensely. I pick & choose what parts I use, and slowly have grown to utilize it's offerings.

They are continuing to improve it regularly. My biggest dislike is that clients cannot tip thru the system, and I either have to invoice outside the system for those paying by credit card.

More efficient scheduling; clients can do at their convenience; I can edit my schedule on a whim. Contactless payment since COVID started. Keeps track of payments/who owes. Organizes all my session notes under that client.