VCC Live Reviews

We have been using VCC Live and it's really helped us out with fine tuning our daily work in the past couple of years. One of the best things about it is that our agents found it easy to learn. It's simple to use, which makes everyone's job a lot smoother.

The biggest win for us has been the dialer. We've been able to talk more with people because of it, cutting down a lot of idle time on our outbound projects. This is big for our business and it's been a real game-changer.

Integrating VCC Live into what we do was pretty straightforward. No big headaches there. And when we've needed help, their Customer Success team has been there and they're super helpful.

Overall, VCC Live has a bunch of cool features that make our work easier. It's been a good choice for us and I'm happy we went with it.

While VCC Live has been a big help for us, there are a couple of things that could be better:

The reporting system is okay and gets the job done, but having more options would be nice.

Also, when we've reached out to their first-line customer service, I wish they'd think more about what our business actually needs instead of diving straight into the technical stuff. Sometimes, a more practical approach would be great.

Using VCC Live has cut down the idle time between our outbound calls, letting us connect with more people with less working hours. New team members find it easy to learn, making the onboarding process a breeze. Its integration into our daily tasks was seamless, and when issues arise, their support is on point. All in all, it's been a solid solution for a contact center with inbound and outbound projects.

Könnyen kezelhető supervisori és operátori felület.

Sok beépített alap statisztika, kimutatás segíti a projektek sikerességének ellenőrzését.

Letisztult és egyszerű kinézet. Gyors support.

Erős kifejezés lenne, hogy nem szeretem a VCC-ben az alábbi funkciókat, inkább úgy fogalmazok, hogy szívesen fogadnék olyan fejlesztést, aminek köszönhetően a VCC rendszer dashboard csempéi jobban paraméterezhetőek lennének, gondolok itt arra, hogy akár mutasson olyan eredményt is amit megközelítek mondjuk IVR oldalról és egyben megközelítek várakozási sor vagy egyedi KPI oldalról. Lehetne online elérése is a telepített verzió mellett. Egyedileg kérhető oktató anyagok igénylése.

Napi Bau feladatok automata kezelését. Bejövő és kimenő hívások monitorózását. Operátorok teljesítményének részletes kimutatását

A gyors és azonnali segítség rengeteget számít, pláne, hogy Válint Ádám mindíg a legjobb tudása szerint igyekszik segíteni nekünk.

Software-esen kicsit instabilnak érzem néha, mert a kollégákat gyakran kidobja, de tudtommal, ehez nekünk is közünk van azért, de talán ez a "legrosszabb" része

Az alacsony bejövő hívásszámot rendkívül kényelmesen tudjuk vele kompenzálni, ami hihetetlenül sokat segít nekünk a mindennapi munkavégzésünkben.

Reliabra, understanable interface, easy to use

I cant't report aníthing like this, it hans't happenes so far

Smooth administration and follow-up

The support from our K.A manager and their helpdesk when an issue rises. Also the user friendly enviroment.

I had a bit of difficulty setting up our own reporting dashboards

Customer Service Support, B2B Support, Sales and funnel management calls and Collection Activities

It is really easy to use. Very user friendly.

I think the background shound have been more colorfull.

It is easy to contact with customers.

User-friendly interface for both agent and admin, excellent customer service, and VCC team's willingness to find solutions. I love JAVA script solutions that help prevent unnecessary steps in the sales process and unnecessary deliveries of clients to other agents.

Withdrawal of Global call statistics. This was the best solution for managing the different views within the statistics. Installing new reports and constantly adding new projects is a waste of time.

VCC optimizes call processes and is the perfect solution for call centers where agents are working on several projects at the same time, as it takes care of callbacks and the optimal delivery of incoming calls instead of the agent.

This solution has reduced unproductive time on the phone by 25%, and also gives us a better overview of the utilisation of our databases and the backlog of calls on inbound lines.

I Switched from another provider and turned to be the best solution ever because the platform is easy to setup, you have technical support at any time and fast .

I don't have any because each time I am blocked the technical support is instant. And everything work fine. It's likely the best.

Vcc live is helping me to call everywhere at any moment depending on my schedule. And I am more productive because I can have clients in different contries.

The support and help for all needed implementation, bandwidth consumption is next to none, all the settings needed and a excellent ease of use for the agents!

Didn't see or have any, especially when support is INSTANT!

Our problems were the need for a predictive dialer, the possibility to identify IVRs, and most important pricing and spending continuous monitoring

Flexibility and professional, helpful attitude

Everything works fine, i don't have any issues with VCC

Dynamic call center management