Variphy Reviews

This platform is very easy to use, doesn't require deep Cisco voice engineering certification to navigate. The variety of report output file types makes my job so much simpler when providing managers/leadership with the data they need to make informed decisions about the business.

I truly don't have anything negative to say about this product.

CDR Call Reporting for Cisco provides concrete evidence of call activity to reinforce confidence in my teams ability to deliver an optimal end user experience. It empowers the business leaders within our organization to adjust workflows and staffing to align with business goals.

The tools provided make reporting simple and apparent for end users and affords technical staff quicker time to notice issues as well as troubleshoot them. The support engineers have been consistently helpful and knowledgeable in bridging gaps and assisting where in-house expertise falls short.

No noteworthy dislikes. We've been using it in our organization happily for over 10 years.

It's used to provide call analytics to our Sales staff as well as to enhance customer service experience by enabling easy-to-use call logs for our customer-interfacing staff. It's great for our technical team to notice and troubleshoot systemic issues (ex. at a carrier-level) as well as provide remote-support tools for Cisco end user devices.

We always get a fast response from support and the Engineers are always very knowledgable and willing to help. We've used other solutions in the past and this is by far the most robust , user fiendly, and reliable solution we have seen.

implementation documentation is excellent. Troubleshooting documentation is excellent and integration is a breeze. We process more than a million calls a day, reliably.

no complaints. excellent product and people.

accurately process,maintain,document more than a million calls per day. we're able to create dashboards to quickly digest this information for troublshooting and reliability purposes within our network

After using CDR and exporting it out for years....we switched over to Variphy

I have been very happy with the product and support over the last 3 years. We were able to see our call flow outside of raw format for the first time and address a lot of issues with how we handle calls.

I have not ran into anything I dont like yet.

Being able to metric and buidl reports on the data

With CDR Call Reporting, the organization is aware of key events as they happen. We are alerted when time matters for first responder groups to react to critical life safety events. Along with our paging solution, we are able to send email notifications issues occur at a facility. For instance if an evacuation event was to occur, then email notifications are sent to key personnel and once the event is cleared via dialing to the paging system, an all clear notification occurs. CDR Call Reporting gives us more than just call stat reporting. We also find that creating reports are fairly intuitive and easy to produce. The different export methods also allows for data manipulation for further analysis. Our schedule reports run daily, weekly and monthly which is great for our end users to have visibility to their departmental use of phone utilization.

The least helpful of the reporting tool is the yearly renewal. I would like to see if there can be multi year support.

Relative real-time reporting of trigger extensions that are assigned to address shelter in place or life safety significant.

I really like that Variphy reports end to end calls.

I have seen that some calls are not passed from the Gateway to CUCM like 911 calls. II am assuming that it was because the length of the call was too short, but, emergency services still receives this call as a hangup. It would really be great if Variphy could access that CDR, compare to see if CUCM has received it or not, and report on it as well.

Call Accounting

Great tool for troubleshooting and dashboards.

I am very happy with this product, maybe the dashboards could be a bit easier to create

Call trace for troubleshooting

UCCX dash boards

The ability to track down calls and understand how the call flow works.

Some of the reporting data has names that make it hard to understand what the data is really for.

Call abandonment rates and timing on calls

It gives me options that I don't have directly in cucm.

I do not dislike anything about the product

It allows me to quickly gather call info for my users.

It is very easy to search for call records and setup automated reports. Variphy support has also been wonderful to work with, they go above and beyond.

I have not found anything I dislike about Variphy.

We are able to provide our users with timely and detailed reports.