UXPressia Reviews

User Rating

4.7/5 (Based on 118 Ratings)

Rating Distribution

Excellent
78.8%
Very Good
16.1%
Average
3.4%
Poor
0%
Terrible
1.7%

User Sentiments

Ease of Use, Great Customer Service, Intuitive Interface, Useful Templates

Limited Export Options, Occasional Slow Performance, Limited Integration Options, Lack of Advanced Features

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Review Summary

UXPressia is a highly-rated tool for creating customer journey maps and personas. Users praise its intuitive interface, ease of use, and helpful templates. The platform is particularly useful for product teams, customer experience leaders, and educators. However, some users find the text size and exporting options could be improved, and some would like more features for advanced customization and integration with other tools.

Pros

UX Pressia provides easytouse templates, guiding users through persona and journey map creation.
It incorporates AI, simplifying the process of building personas, journey maps, and empathy maps.
UX Pressia offers seamless collaboration features, allowing teams to work on maps simultaneously.

Cons

Limited customization options beyond the provided templates could hamper creativity.
The pricing may be considered expensive for some users, especially for features that are not essential.
The exporting functionality could be improved to provide a more versatile range of options.

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Reviews

Leonardo

October 14, 2024 Source: Trustpilot.com

UXPressia helps you deliver quality quickly

UXPressia helps you deliver professional quality work very quickly. I did not have to worry about design and could just focus on content. The support from the staff, the numerous articles, workshops and youtube videos make working with UXPressia enjoyable and productive

Patrick Maes

August 6, 2024 Source: Trustpilot.com

Exellent tool

Exellent tool. Easy to use. Great customer service.

Anonymous User

September 13, 2023 Source: G2.com

"Journey Maps that are easy to make and beautiful to review"

What do you like best about UXPressia?

The features offered by the tool just keep getting better and better over time. I love how intuitive and easy to use the tool is!

What do you dislike about UXPressia?

When managing large journey maps it can become time consuming to make color & font updates across certain sections as mass updates don't apply to everything

What problems is UXPressia solving and how is that benefiting you?

UXPressia helps me design easy to understand and attrative looking journey maps that quickly communicate a wealth of information about a given customer journey

Matthew Y

August 14, 2023 Source: G2.com

"Simple and Fantastic"

What do you like best about UXPressia?

I love that there are templates that help any level complete personas, journey maps, etc.

I also love the education and ongoing webinars.

Easy to use.

Looks fantastic.

What do you dislike about UXPressia?

Most the time I like the templates, and they give the ability to customize a bit. However, there have been a few times it was confusing to go deeper in customization.

What problems is UXPressia solving and how is that benefiting you?

UXPressia has allowed me to not spend hours to tell the customer's story. It has simplified the process, so that I can focus on the actual journey and experience.

Anonymous User

August 10, 2023 Source: G2.com

"I am a CJ/CX service designer. I map and design customer journeys for clients."

What do you like best about UXPressia?

Usability of the pdf output - overall I find the tool easy and intuitive to use.

What do you dislike about UXPressia?

It's tool is primarily for customer journey mapping/design and not for complete customer journey management.

What problems is UXPressia solving and how is that benefiting you?

End-to-End customer journey - few companies have developed at least a basic customer journey, let alone a complete one.

Anonymous User

August 7, 2023 Source: G2.com

"Excellent Software for Personas and CJM"

What do you like best about UXPressia?

UXPressia is an excellent too for UX researchers and designers, highly user friendly and interactive.

What do you dislike about UXPressia?

Really nothing, it is an excellent tool.

What problems is UXPressia solving and how is that benefiting you?

It simplifies the process of creating CJM and personas.

Joshua N

July 8, 2023 Source: Trustpilot.com

Excellent Software for User Experience Research/Design

Excellent software for creating personas and journey maps. It is easy to use, easy to learn, and very efficient. In addition, UXPressia supports professors and students, allowing full access to educators to use the software to teach students. I will recommend this to anyone, it is actually better than most UX/UXR tools out there.

Matthew John Price

April 2, 2023 Source: Trustpilot.com

Very clear on how to use

Very clear on how to use. Many templates with instructions to help get started.

Tamas Tóth

December 8, 2022 Source: Trustpilot.com

Great customer service

Great customer service , great tools

Stacy

November 19, 2022 Source: Trustpilot.com

Best tool for team work

I found UXPressia through their templates. I actually used one for the first persona and map I built using the platform. Everything seems easy and graspable, yet I’ve spent some time reading Help Center articles and posts on their blog (didn’t regret a minute, lots of mapping tips). Presentation mode was useful when presenting my map draft to the team (they are on board to the date). I also love the opportunity to work on a map simultaneously, without interfering with my teammates’ actions. And reactions! We use those to validate each other's input. All in all, I would recommend UXPressia to try as a team.

UXPressia Reviews

User Rating

Rating Distribution

User Sentiments

Do You Use UXPressia?

Review Summary

Pros

Cons

Leonardo

Patrick Maes

Anonymous User

Matthew Y

Anonymous User

Anonymous User

Joshua N

Matthew John Price

Tamas Tóth

Stacy

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