UXCam Reviews

Very useful to validate the user experience, detect anomalies, freezes and crashes, so we can act quickly on custumer support. I use this program every day to understand the users behaviours and design solutions and new experiences. You can see your users sessions and validat information. The implementation is really easy for Front End Developers. Once you start using UXCam, you'll definetly going to integrate it as an step in your UX design process.

It's so complete that it's a lot to process, but once you start using it, it becomes really easy.

Identify bugs quickly, compare freezes and crashes in diferent app versions, undestand the users interaction with the app, validate UX designs, rage taps and difficulties with tasks, amount of users and views.

It helps me tracks data easily that is very essential in my work.

None so far. It is very easy to use so there's no downside.

Tracking app problems and checking data. It is beneficial for me as it makes my job easier.

easy to use and has a lot of features that is very helpful

the sessions does not appear real-time, have to wait for a few hours

I can see how the user navigate our system and if they indeed experienced an issue

Number one is that UXCam is very easy to use. It enhances our understanding of Healthcare Professionals' interactions with the app. With its great features such as recordings, heatmaps, and conversion funnel analytics, this tool empowers our teams to make informed decisions aimed at optimizing user experience. With this tool, we can provide a better, if not great, customer support experience to our clients and customers.

I cant think of any at the moment. All it's features are great in my opinion

Session replay allows us to see exactly how our users interact with our website or the app in real-time. Love seeing their mouse movements, clicks, scrolls, and other actions. This helps us determine if a dispute is valid caused by a bug or what.

UXCam is the first tool that I found that worked with React Native mobile applications to capture user session information. I have now used this at two different companies. I have been impressed with the customer service, the ease at which to integrate and implement, and the data that we recieve.

Only downside I can really think of is how cumbersome it can be to obfuscate only some fields, versus all or all of a certain type.

UXCam helps us troubleshoot tickets as well as getting anyaltics for rage taps, version adoption, and more.

Helping us in resolving complicated cases

Not that User friendly in terms of searching incidents

Getting transparency in solving incidents with HCPs

The customer service is top-notch with UXCam. For any troubles or issues that I encountered, they were responsive.

Handling multiple clients has never been made easier with all the features made available and with the integrations I can connect.

None - they are the most worthwhile buck I spent!

UXCAM solves the difficulty in tracking live app crashes and bugs.

What I like about UXCam is the accurate recording of our customer interactions. I also value UXCam as an exceptional mobile app that provides convenient access to our platform recordings. The UXCam app is also user-friendly. I highly recommend it to other companies for effective data logging.

I haven't encountered any issues or problems while using the app.

I think UXCam is solving our customer gaps because UXCam consistently addresses our company's challenges, particularly in understanding and improving the user experience. The platform also serves as a valuable repository of insights into how our users interact with our platform. In my opinion, this app enhances our overall customer experience, providing significant benefits not only for me but for all users within our company.

Easy navigation and its features that allow us to check the detailed session replays of users.

There are some delays in uploading recorded session replays.

We can easily understand and pull out session replays to check if there was really an app issue/bug or technical issue encountered.

It makes my work easier when I need to investigate what really happened on the app. I can see when the user has difficulty using it or the exact button they are clicking. Their support is also amazing. The implementation process in UXCam is remarkably straightforward, ensuring ease of integration and user-friendly setup.

I've been using UXcam for more than a year now and It has a lot of features but sometimes there will be delays in the system, especially when the data you were looking for just happened.

"It aids in our investigation of whether the worker is utilizing our app correctly and enables us to validate their claims when reporting any experienced app issues.