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Whale Reviews

User Rating

4.8/5 (Based on 113 Ratings)

Rating Distribution

  • Excellent

    84.1%
  • Very Good

    15%
  • Average

    0.9%
  • Poor

    0%
  • Terrible

    0%

User Sentiments

Ease of Use, Organized Knowledge Base, Effective Onboarding & Training, Powerful Search Functionality

Limited Editor Functionality, Insufficient Integration Options, Occasional Search Result Issues, Confusing Initial Setup

Do You Use Whale?

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Review Summary

Whale is a knowledge management platform lauded for its user-friendliness and ability to centralize company information. Users consistently praise its intuitive interface, making it easy for both new employees and experienced teams to find and share essential documentation, training materials, and standard operating procedures (SOPs). While some find the initial setup intensive and may miss more extensive formatting options, the platform's Chrome extension and automated reminders are highly valued for their efficiency and accessibility. Overall, Whale is seen as a valuable tool for fostering a culture of knowledge sharing and streamlining onboarding processes.

Pros

  • Whale helps organize core processes and policies, making information easier to find for the team.
  • Whale simplifies documentation and eliminates the need for multiple versions of the same document.
  • The browser extension allows for easy access to documentation without leaving the current webpage.

Cons

  • Whale can be overwhelming without the support of an integrator.
  • The search function occasionally doesn't procure the right results.

AI-Generated from the text of User Reviews

Reviews
JT

Joseph T

December 19, 2023 Source: G2.com
"The Best Product for Company Wide Collaboration on SOPs, Training, and Document Management!"
What do you like best about Whale?

I feel that Whale was created for me. As COO of my company, it can be overwhelming to manage corporate SOPs, onboarding, and user training, along with having a single source of truth for document management. Whale has given me the ability to share this burden throughout the company with assigned experts to manage each of these areas going forward. The review reminder process is great. The ability to create training flows and AI-generated quizzes has been a game-changer for us. Since we deal with customer contracts and P&Ps, having a centralized repository for these documents is great. No longer am I searching for the latest iteration of these documents. Card Analytics is great for tracking revisions and having an audit trail of user changes. Whale has many more features but what surprised me the most is how efficient this software is making my company. Or, should I say, it's showing us how inefficient we were in these areas. Whale's onboarding team has been great. Katrina and Stino have been excellent at making sure I would be successful using Whale. Once you get into it, it's very intuitive.

What do you dislike about Whale?

Whenever I think something is missing from Whale, a new release comes out and it's there. The folks at Whale take customer feedback seriously. There is nothing I dislike or have concerns with. It's a great company with a great product.

What problems is Whale solving and how is that benefiting you?

Whale's ease of use has us churning out a searchable knowledge base that has made us way more efficient. The Chrome plug-in to search our documentation in Whale has reduced the number of inquiries to each department for specific docs. It's all about efficiency. Whale has delivered.

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AH

Allison H

August 8, 2023 Source: G2.com
"Responsive team with attention to detail"
What do you like best about Whale?

Whale has an incredible web extension tool that allows for quick access to company informaiton with the ability to bookmark favorites and search without ever leaving the webpage I am on. It is incredibly helpful.

What do you dislike about Whale?

We have had small editing issues with font and such. We also need more permission levels. Right now only an admin can do certain things such as create quizzes however we don't want the people who can create quizzes to have acces to everything.

What problems is Whale solving and how is that benefiting you?

Whale gives us quick and logical access to company SOP's, templates, and more with the ability to assign items to users and track employee participation. We set review intervals so all the company managers can keep company inofrmation up to date.

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MD

Mia D

August 7, 2023 Source: G2.com
"Whale has given me great answers to questions when I am confused"
What do you like best about Whale?

I love being able to type in questions and get answers when I do not understand something. It's a great tool to have in the workplace. It alleviates stress when you have a question and no one is around to answer it.

What do you dislike about Whale?

Searching things can be a little confusing. Quite a few answers pop up so you have to look through everything to find what you're looking for.

What problems is Whale solving and how is that benefiting you?

Whale is an awesome tool to have in the workplace. It has helped me immensely when I have forgotten information that I need to know to be able to do certain tasks at work. It's a great way to help train as well. It has all the information in one place and explains in detail how to correctly get things done. I think it's an awesome site that is very beneficial in many situations.

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LV

Luis V

August 5, 2023 Source: G2.com
"W(h)aaaaaay(le) better than any other tool on the market."
What do you like best about Whale?

We see Whale as our digital assistant. When the subject matter expert is not around, Whale is there to replace the SME and answer questions of employees.

As a company it is so easy to build up and maintain. As an employee it's just lovely to have your digital assistent around and to consult the knowledge.

What do you dislike about Whale?

One of the only things I wanted Whale to improve on was to make a list view of the kanban view. But guess which feature Whale's launching next week? The list view. ;-)

What problems is Whale solving and how is that benefiting you?

1. Onboarding process: we now have efficient onboarding processes thanks to the ease of use and traning flows in Whale

2. Long ramp up time: new employees are 2 x as fast up to speed then before

3. Maintain knowledge: Whale reminds you whenever a playbook needs to be reviewed

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ND

Nick D

August 4, 2023 Source: G2.com
"Great UX, organized as heck, and a real asset to our team"
What do you like best about Whale?

How much easier it is to organize and sort through compared to Google Drive

What do you dislike about Whale?

We have been on for 3 months and haven't noticed one yet ...

What problems is Whale solving and how is that benefiting you?

Internal knowledge base for our clients. It is reducing questions that team members can now find on their own.

Read more
AW

Abbi W

August 4, 2023 Source: G2.com
"Whale has been great for our company so far!!"
What do you like best about Whale?

I like how easy Whale is to use, as well as how user friendly it is.

What do you dislike about Whale?

Nothing inparticular that I dislike about Whale but starting from scratch with all of our SOP's was sort of overwhelming.

What problems is Whale solving and how is that benefiting you?

We are early users of Whale but the app has been very beneficial when information is needed & you are away fromt he office.

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HS

Hoda S

August 4, 2023 Source: G2.com
"Loved it"
What do you like best about Whale?

The ability to upload videos and leave comments for peers to review, it's a wonderful tool if you have a new member on your team and don't have enough time to train them, they can use Whale to go page by page and train themselves and leave their questions as a comment for each section.

What do you dislike about Whale?

I didn't experince any downsides, The tool is users friendly and easy to navigate.

What problems is Whale solving and how is that benefiting you?

Whale is taking care of training new members, and they can always refer back to it if they have any questions.

Read more
AU

Anonymous User

August 4, 2023 Source: G2.com
"Fantastic training tool"
What do you like best about Whale?

Whale provides an easy and intuitive training tool for staff that saves time and reduces recurring questions. It is user friendly and easy to navigate.

What do you dislike about Whale?

I have not identified any downsides yet.

What problems is Whale solving and how is that benefiting you?

Whale has streamlined our onboarding process, we can train new staff without requiring experienced staff to be available. We can update training processes or company policies and easily distribute them to all staff.

Read more
MM

Megan M

August 4, 2023 Source: G2.com
"I have nothing but positive feedback!"
What do you like best about Whale?

The software is user friendly, their onbording videos are amazing... everything about this product and it's team is top notch.

What do you dislike about Whale?

My only feedback would be to make the quizes more detailed... but I still like their current format as it is useful as is!

What problems is Whale solving and how is that benefiting you?

Whale is becoming our internal knowledge base and "source of truth" for our current staff. With this, when we are ready to hire, training our next round of team members is going to be a breeze.

Read more
dP

dianne P

August 4, 2023 Source: G2.com
"User friendly"
What do you like best about Whale?

Whale is a user-friendly application that makes it easy to create training flows. The drag-and-drop interface allows users to quickly and easily add content, such as text, images, videos, and quizzes. Whale also includes a variety of features that make it ideal for creating engaging and interactive training experiences, such as emoticons and gifs.

What do you dislike about Whale?

I am not satisfied with the lack of customization options in the Whale application. Specifically, I would like to be able to change the font and size of the letters, as this would allow me to personalize my experience and make it more comfortable to use.

What problems is Whale solving and how is that benefiting you?

Whale is a comprehensive training solution that eliminates the need for constant calls and multiple applications. With Whale, all training materials can be stored in one place and accessed by new hires on demand. This eliminates the need for time-consuming onboarding calls and allows new hires to learn at their own pace. Additionally, Whale provides a variety of features that make training more engaging and effective, such as interactive quizzes, gamification, and analytics.

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