UserVoice Reviews

We no longer need to use Google form to get customer feedback/requests. It has a salesforce and Zendesk widget that allows Sales & Support to quickly share feedback from companies and share it directly with the product teams. Love how UserVoice can sync important data from Salesforce to help prioritize the request.

As an admin, in the admin console, there are times when data loading would take a long while to load.

Uservoice pulling data from Zendesk and Salesforce helped decision-making. Also, the integrations with JIRA helped sync ideas and tasks.

Easy to Integrate: Our Development team shared that UserVoice has the best development documentation they've seen yet.

Product Fact Base: UserVoice is part of our collective fact baes that allows us to make decisions around what to prioritize for our products.

Effective Processes Make it Sing: What I like about UserVoice is that, when you have the right processes around it, it no longer feels like a blackbox where ideas go to die. In fact, many of our clients have shared on our G2 page that we listen to clients and hear their needs and take action since implementing UserVoice.

Great Team: I've had an opportunity to connect with the UserVoice product team on ideas they are working on to give suggestions, test ideas, and I appreciate that this engagement and excellence extends not just to their Product Management team but also to their support and implementation approach as well.

There are some limitations to the filtering of views that would be helpful; however, this is something the team is looking into and they are listening to the feedback!

Prior to implementing UserVoice, ideas are delivered to the product team in an inconsistent manner and can get lost in the shuffle. This made it feel like the team wasn't listening and that sharing ideas for improvement was a waste of time. With UserVoice, clients and employee ideas are delivered to their respective product team and progressed through a process in an easy to use manner and they know what to expect of us.

It's very user friendly and has a lot of actions you can take

Nothing I dislike so far. It would be nice if we could reply to an admin who responds to a post if their answer is not correct anymore

It allows us to provide feedback to our developers on client needs and wants for the product we provide

I appreciate that I can add my ideas, and vote for other ideas, and see that there is someone paying attention to them!

There's nothing I dislike about UserVoice!

They provide a space to add ideas and vote on ideas that I agree with.

People can vote on ideas, which in turn alert our product team for important updates.

There are sometimes similar ideas that could be combined into one uservoice ticket.

We have thousands of clients who are requesting updates or additional features to our products daily. We cannot keep up with all of their requests via email or phone, but with UserVoice we have one place we can manage all of their requests.

I like The ability to share and suggest items.

Don't love the wait to see if it gets voted in.

Getting the clients voices heard and a place to track suggestions openly.

The voting feature makes it easy to decide how to prioritize the implementation since we receive quite a handful of feature requests every day. With UserVoice, we can submit our own proposals and check the other ones as well and give our vote if we agree to it. We also avoid submitting duplicate requests to our team since we can quickly determine whether the idea has been raised.

Honestly, using UserVoice for what it is intended is enough for us already. I cannot see the downside as we greatly benefit from them based on our own use case.

Our clients send us to feature requests about our products, and we receive quite a lot. UserVoice helps us vote on those ideas and create a system without creating duplicate submissions. This saves us time and allows us to vote on the features we think should be prioritized. Streamlining the process makes the features ship faster, and we can deliver them to our clients as soon as we can.

Collecting, organizing and managing feature requests is so much easier and manageable with UserVoice. Having a place customers can add ideas and also find updates about ideas is helpful.

It would be nice if we had more control over past updates and the ability to remove a status or comment if it was added in error.

Managing ideas and feature requests.

Is a complete product with a lot of features to cater for all aspects of communication with clients, particularly I found useful the Knowledge Base option

For a very small business would be a plus to ger a simplified version with a quicker way to manage the essential features

Communication with customers

Direct feedback from customers with quantifiable input, sorted and filtered, with great customer communication tools and great integrations.

Some aspects of the interface could be improved.

Can syndicate user feedback and be used as a collective intelligence tool, in ways that no other product can,