Userlytics Reviews

User Rating

4.3/5 (Based on 392 Ratings)

Rating Distribution

Excellent
63.3%
Very Good
20.9%
Average
3.8%
Poor
2.3%
Terrible
9.7%

User Sentiments

Excellent Customer Support, Fast Recruitment Process, Ease of Use, High-Quality Participants

Outdated User Interface, Confusing Credit System, Technical Issues With Recordings, Limited Reporting Features

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Review Summary

Userlytics is generally praised for its intuitive interface, ease of use, and ability to provide valuable insights into user behavior. Reviewers appreciate the platform's features such as session recordings, heatmaps, and surveys, which help them understand how users interact with their products. Additionally, the customer support team is often mentioned for their responsiveness and helpfulness. However, some reviewers have expressed concerns about the pricing and occasional technical issues. While the platform is generally considered to be a valuable tool for user research and feedback collection, some users have suggested that it may not be suitable for businesses with limited budgets or those requiring highly customized solutions.

Pros

Offers a userfriendly interface, enabling seamless navigation and effortless data analysis.
Provides indepth insights into user behavior, allowing businesses to make datadriven decisions.

Cons

Limited customization options, hindering the ability to tailor the platform to specific business needs.
Occasional technical glitches, resulting in disruptions to the user experience.

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Reviews

Ram

November 22, 2024 Source: Trustpilot.com

Excellent support

Excellent support and prompt with Quick response time.

Rekha Chandrashekar

November 19, 2024 Source: Trustpilot.com

Quick timely support and resolution of issues

The timely resolution for my issue and a very informative responses for all my queries. Very quick to respond, and empathetic at understanding the issue and quick to resolve them. I had a great experience working with them. Michael at the customer support was very supportive and knowledgeable.

Suhel Alhusari

November 16, 2024 Source: Trustpilot.com

Good analysis

Good analysis, fair pay, all good

Martha

November 13, 2024 Source: Trustpilot.com

Brilliant customer support

Customer support respond within a minute, giving practical advices with screenshots that help to solve issues immediately. Thank you, Michael, for your professionalism and efficiency!

Johnny Five

November 12, 2024 Source: Trustpilot.com

The best support ever!

Now, I'm excited to have joined this site. At first, it kept sating to complete my profile, but it was already complete. I sent 1 email to support, and received notice right away that it was fixed. I clicked on the link for Userlytics, and it was repaired. Fastest I EVER had an issue fixed.
Looking forward to a long relationship at Userlytics!
Rob

Girum Mulugeta

September 29, 2024 Source: Trustpilot.com

Userlytics is a very good test…

Userlytics is a very good test platform. I get less tests than other platform but every time things work very well and I get paid on time. Michael (customer assistant) helped me solved a huge problem that was preventing me from uploading test from my smartphone and I am really grateful.
Amazing!

Siyasanga Makie

September 27, 2024 Source: Trustpilot.com

Really great platform

Really great platform. I've been using it for around 3 months. Support is very quick and helpful, and the quality of studies for a tester are also interesting.

Bolanle Ganiyu

September 23, 2024 Source: Trustpilot.com

Prompt response

They reply fast and attend to complaints.

Zakaria Agamia

September 21, 2024 Source: Trustpilot.com

The agent was so polite and helpful

The agent was so polite and helpful! Andre is a great support member!

ELEONORA

September 20, 2024 Source: Trustpilot.com