Userlane Reviews

Making changes and edits is extremely quick. I also like the HEART dashboard which helps us zero in on any potential issues.

While the basics of Userlane are very intuitive, some of the finer details take a little longer to learn and implement.

Having training resources available while users are in our platform is proving to be crucial. It keeps them on the platform and gives them insights to work through any potential issues. We also like the data available related to how our users are working through our platform.

First of all, I like the ease of creating guides, tool tips and announcements.

Secondly, the segmentation, for users and pages, is critical for our platform.

Our developers really like how easy it is to embed the Userlane code snippet, and adjust it as needed.

Finally, we are thrilled that we are going to finally have solid data on our user's platform behavior and habits. The HEART analytics were key in our decision to go with UserLane.

Customer support has been fantastic through the entire process. Great team!

There's nothing I or my team dislike. Sometimes, it seems a little clunky going back and forth between the portal and the editor, especially when it comes to ToolTips, but nothing that we would really complain about.

Userlane gives our users/clients a much-improved CX, by letting us highlight areas where we know a user may forget how to perform and action on our platform, or needs to learn how to do something new.

We will be segmenting our users even further in the near future, and that will give us the ability to deliver a totally customized guide/tooltip experience - a truly curated adventure.

Finally, after years of guesswork, we will be able to review true data about how our users interact on our platform, and that is pure gold.

I like the best:

-> how it is easy to create a guide or announcement.

-> support and that we have a dedicated Customer Success Manager.

-> implementation process.

-> new features

-> API

All is ok. I'm waiting for new functionalities.

....

Training and onboarding customers are the main reason we have implemented Userlane.

Now we are delivering interactive training for our customers.

With Userlane, it is possible to define very flexible guides for easy adoption of any solution in your internal stack.

Guides require constant maintanance, if the area they describe is changing (like for SaaS solutions).

For teams starting fresh with different tools, digital adoption can be paramount, and this is where Userlane excels, because you can easily create guides for the most relevant features to easily onboard existing and new staff.

how is great for the trainees. It can eforthless teach the usage of a tool

the interface for the managers sometimes is buggy, which will limitate the independence from CS

Helping to ease the onboarding of the customers into the highly personalized SalesForce version we use. Minimizing the learning gap and time comsumption

- Guides, of course and so easy to create.

- The languages possibilities, awesome.

- Announcements easy and visible...

- NPR and various stats.

- Love the segmentation possibilities.

Nothing I dislike, but improvements can always be added:

- adding some LMS aspects like the possibility of adding quick quizzes or comprehension games in the middle of a quiz.

- the possibility of creating multi-directional guides, like if the user clicks here (or chooses this option in a dropdown), the guide goes that way, if it clicks here, then the guide goes that other way... all in the same guide.

- being able to have some chapters that have to follow an order, some chapters more open... for now this parameter is for all or none.

- A way to be able to search a page segmented guide even if not on the segmented page, while when clicking on it it would show something like "this guide is available in this section", but at least they do not have to go to the section to see if there is a guide they are looking for.

- More support/kb partners... we work with Zoho... any chance they would be added in the near future? :-)

Quicker adoption, is adding an extra layer to our knowledge base of information. The best training and learning conditions are visual and on-hands... this is what Userlane does!

We supply fullweb solution to our customers and userlane is a contemparary way to onboard and help them in using our solution.

It's very easy to build guides and tours ton onboard and help users.

Annoucements allow us to send message and informations to them.

By using Userlane, our users find our software very simple and user friendly.

There is some troubleshottings with tooltips so we cannot use it as well as we want.

We hope this will be fixed soon

Userlane guide our users and they need less to call our help center.

Userlane's guide creation process offers a range of features that make guides more effective and help users understand better. For example, as an administrator you can add photos to the guides to provide a visual representation of specific steps. Additionally, the option to link to other guides enables users to access the right resources quickly and efficiently.

Since we have recently implemented Userlane and have not yet received any negative feedback, there is not much that I can say about it. However, I can say that initially creating a guide presented some challenges. Thankfully, the competent team at Userlane was readily available to provide us with the necessary support and guidance whenever needed.

Userlane helps us train new users in our purchasing platform and also support existing users in using the platform. This should lead to fewer support tickets and a reduced need for online-training.

Editor mode to capture userlanes, integration of video and GIFs

Sometimes its not easy to track all navigation points but the support helps here

explaining users how to handle the own software

The seamless integration of the interactive tutorials and the outstanding onboarding process in using this tool.

The lack of copy or moving steps inside or between individual tutorials.

Userlane helps us to provide our customers with all information they need to use complex software.