UserGuiding Reviews

Great customer service and support in Brazil. The platform is easy to use and works well.

The feature "user identification" could be easier to use and configure.

Now, we are able to show notifications, contextual tips and onboard our new users easily.

The product is great and easy to use.

The browser extension is fast, intuitive and easy to use.

Even without training, I was able to find my way and use it quite easily.

Changes are updated almost instantly.

More importantly, customer support in time of issues was one of the most helpful I have seen. They are smart, quick to respond and very helpful.

I have not found anything I dislike. It has been one of the best products I've ever used.

* Providing Helpful tips to users

* User onboarding

It's a complete no-code solution that provides better onboarding for the users of our SaaS tool.

Sometimes there can be minor bugs in the software, but they usually get resolved quickly after contacting customer support.

It helps us guide the user in our tool, and show the key functionalities so they can get a head start with our tool.

The ability to deliver in-app training, collect surveys and tie both of these to specific users within the app.

Reporting capabilities could be improved

We need to deliver training updates regularly to users and cannot rely on our customer's training teams. We also use UserGuiding to collect quick surveys/feedback.

UserGuiding has a relatively simple user interface and excellent learning resources. They incorporate user guides, user polls, and user analytics at a very reasonable price with multiple levels to meet the needs of organizations of various sizes.

UserGuiding does require development to embed their container code in the header of your platform, but after that creating, editing, and setting up user guides is completely handled via the User Guiding Management Dashboard interface.

UserGuiding's technical support team has been very knowledgeable and responsive when I've had questions/concerns.

UserGuiding can experience difficulties identifying some web parts (on-screen components) reliably. The fix for this issue does require some development work to assign specific id's to each component that can be used for CSS identification on UserGuiding, but that has been the biggest shortcoming I have experienced.

We are getting ready to release an all-new user interface for a new service we are offering and we plan to use UserGuiding to make the user onboarding process self-service. We are also looking forward to gathering user feedback and usage statistics for the interface within User Guiding. This will be invaluable to pin-point usage and user problem patterns.

As possibilidades de comunicar de diferentes maneiras, em diferentes etapas da jornada do usuário. A segmentação permite que nos comuniquemos com um momento específico ou uma ação específica, o que nos dá a chance de não sermos invasivos ou querer descarregar todo o conteúdo de uma vez, assustando o usuário.

O suporte é incrível, sempre muito rápido e sempre fomos muitíssimos bem atendidos.

A quantidade de recursos é alta também, o que nos permite variar nas comunicações com a base de usuários.

O relatório de NPS dentro da plataforma, não dá os dados do usuário na tela. É preciso baixar o CSV, caso a gente queira contatar com rapidez algum usuário que deu uma resposta mais contundente. Isso atrapalha na velocidade do contato.

Os materiais são imensa maioria em inglês, o que atrapalha quem não tem conhecimento da língua, mesmo que existam tantas ferramentas de tradução e transcrição.

Ela permite que a gente comunique instabilidades na plataforma, atualizações, novos recursos, feriados, alterações.

Beneficia porque a gente se comunica com o usuário de maneira personalizada, rápida e no momento em que ele utiliza o app.

The development team is incredibly tied into the needs of their user base. Even in the early stages of development the tools and features are being catered to the typical user.

That it's not a program I'll use daily - not because I wouldn't but because I don't work in the field.

We're working to develop guides for the system and help with implementation - there's not issues we're encountering that this program would solve.

UserGuiding was incredibly easy to get up an running on. In less than an hour, I was able to build guided tutorials and have them running.

There were limitations I couldn't work around when building guides. I wish they had even more functionality to play with but then it may have been a less easy tool to use.

UserGuiding helped me deploy on demand training modules for a new digital tool