UserGems Reviews

UserGems provides seamless tracking of our target accounts, surfacing key contacts that change roles or companies. The data quality and match rates are strong, correctly identifying new companies and titles in almost all cases. This level of automated intelligence enables our marketing and sales teams to capitalize on relationship history and seniority changes across thousands of accounts.

There is nothing that I dislike about UserGems.

UserGems listened to our concerns around incomplete contact data on some records. They swiftly investigated the issues, identifying quick fixes like consolidating phone number fields in Salesforce, while also uncovering areas for our team to clean up outdated emails that could be causing complications. Their transparency and solutions-focused approach gives us confidence that together we'll achieve 100% accuracy.

Easily packages leads to me and digs through my database of previous job changes. Good CSM support.

Sometimes we don't have complete email/contact info as the contact has moved to their new role recently. We have to manually find that info.

Allows us to hyper target previous users who are recognize our brand/product. So it's a much warmer conversation.

Ability to give us low hanging fruit leads for pipeline

Workflow, product interface/tracking of leads a bit timely

Low hanging fruit leads to track contacts at clients who leave and go to new companies

UserGems is great for gaining visibility into employee movement across our target accounts. The data they provide on job changes happening in our space is very insightful. I appreciate that we can see details like when someone joined a company or changed roles, and filter the results by criteria like our target accounts. This helps our sales team spot potential opportunities.

UserGems helps our sales team by enabling more relevant and potential prospects. The detailed job change alerts they surface help us instantly understand career transitions our prospects are making. This level of context enables our SDRs to reach out at the perfect moment to discuss how Procore can help in a new role. The insights UserGems provides create an advantage compared to generic outreach. They equip us to have meaningful conversations that add value right from the initial touch point. Overall, UserGems job change data is a game changer that makes our outreach more effective.

UserGems is helping us reconnect with our Champions and building new relationships.

Amazing support team, great user interface, flawless integration

Nothing that stands out at the moment, really superb

Adding engaged contacts and adding intel to our CRM

UserGems has been invaluable for tracking our customer champions and nurturing relationships with existing customers. The job change alerts create warm, highly converting leads by enabling us to promptly reach out when a contact moves to a new company. This personal outreach makes customers feel appreciated and turns them into brand advocates.

I love it all! I have had a great experience.

UserGems saves our sales team countless hours by automating outreach to customer champions when they change jobs. This enables my reps to spend time on high-value activities like working inbound leads and conducting site visits, rather than manually researching contacts. With UserGems handling the busywork, my team can focus on driving revenue, not backfilling vacant roles. The platform aligns perfectly with our goals for sales efficiency and profitability.

UserGems makes it easy to target and track easy wins. At the beginning of each month, UserGems sends us a list of leads that we can assign to our SDRs. This list includes previous customers that have moved into a similar role at a new company. The support given by UserGems is also top notch. Monthly checkins with support and they make sure you are succeeding

Nothing to dislike here. UserGems has been good to us. We see continued success to this day. They also ensure that you are set up for success.

It helps us keep track of when people leave our customer accounts. This then allows us to target them and sell them our product since they are already familiar with it.

The ability to track champions and power users in a scalable way. We get new UG leads through Slack, and have built dashboards in our CRM that showcase the UserGems leads in each account. It helps our Sales, BDR, Customer Marketing, and CSM teams in countless ways.

I would love for UG to integrate with Hubspot CRM in a more seamless way so we can maximize the impact we get from the product.

We used to monitor champion job changes using Linkedin Sales Nav. It worked well when we had a handful of customers, but it became a pain to manage as we grew. UserGems gives our team a scalable way to track job changes. We're preventing churn, increasing conversion, and driving revenue with UserGems. Huge UG fan!

Great concept and platform to keep on top of past users of Showpad. We can see when someone has previously been a champion of our platform and target them as they move to different companies to get them to invest again.

The sales force integration can be difficult to use and sometimes the data is out of date leading to confusion and potentially incorrect reach out to the wrong individuals.

It allows us to be notified when a user of our product moves company, particular benefit includes that we know how involved they were with our product at that role.

having a warmer call with the prospect/previous customer and bringing up your solution in that aspect.

Sometimes the prospect doesn't remember what the previous solution was, or it could've been a couple jobs in between from when they last used your solution

Helping to make a warm intro and give you some leads to get meetings!