UserEcho Reviews

I have used this system for several businesses to manage support tickets, FAQ, and live chat. The developers are extremely responsive to customer service requests. They have done a number of custom tweaks for us - which is absolutely amazing. The continually improve the product and respond to the community's wishes. The price is a steal. I'm very happy to leave them a review and recommend them to everyone.

Design/asthetics could use a little more improvement

It allows us to turn emails into support tickets and track progress. It allows customers to find answers to frequently-asked questions, and self-help. We also frequently use the live chat feature which allows customers to easily contact us live via the website. it will also turn these into support tickets if we are unavailable and the customer plugs-in their name/email. So that is super helpful at times.

their support team.The support I received from UserEcho team was immensely great. They helped me round the corner for setting up SSO using OIDC . Good Job Guys. Thanks again.

the documentation could be a little more helpful.

help

The best part about UserEcho is that it funnels all of our incoming communications from our website, email, and Facebook into 1 system. It makes it very easy to stay in touch with our customers.

There is nothing I dislike. It would be cool if it had option to have a customer service phone number.

UserEcho helps Botisimo keep in touch with our users. We can accept feature requests from our users, provide a public knowledge base, and do private customer support all from 1 system.

There is much that customers need from the support, and when there is a bridge, a lot of possible results occur, all with the aim of great results, and UserEcho is the tool to talk about.

UserEcho provides with the fastest customer help platform in the globe.

UserEcho is the customers speaking program, and ease of complaint sharing.

Many things happening simply by using UserEcho and successful conversations between clients and the support is one of them.

The software is reliable and robust. Customer support is the best, they always answer in 24h and integrations let you make it part of your own intranet software. EU also is renewing their Look and Feel and also updating the tool continuously.

Right now, we have a really tiny text editor for any article. We can do more by using HTML code, but the default editor needs to improve features like tables and internal references for larger articles for example. We also miss an small history log were you can check who did what with the ticket or thread. Like a timeline log to see who took decisions.

Take advantage of the 30 days trial, during this period you can check what UE offers and how they solve your problems, in case you get lost ask for support.

Better customer support interface. One place for documentation, support tickets and also for customer discussions. Performance is also remarkable for SaaS. Agent interface make things easier for common organizations with multiple lines of customer support and different contact platforms.

How it allows you to customize the experience. We tried FreshDesk, ZenDesk, Zoo-something, and many others. None seemed to work out for us. Until we stumbled with UserEcho.

It's so easy to use, allows you to add your own domain without a paywall, ... It's like they are the Jedis of the desk services platforms.

My only concern is UserEcho 2.0. They are redoing the entire user interface and what I've seen hasn't convinced us. Too much "white space".

As the developer of a browser extension, I was looking for a simple, affordable yet powerful and complete solution to offer support. I have been using UserEcho for a couple of years now and it works great and helps keeping my users engaged.

Can't think of anything specific - I tested other solutions and landed on UserEcho because it was a perfect match for my needs.

Start with an out-of-the-box and iteratively customize so you can have a "minimum viable support" in place as quickly as possible.

I needed something to track support requests (private tickets), document features, and also very important, get my users engaged by submitting issues, ideas, and commenting & voting.

Ground-breaking search include allows clients/clients to discover the data they need. UserEcho is modestly priced ($15/mo per administrator). Customer administration gave is the best in its class

Design layout could have been improved, feels clunky

they are prompt to react and assist me with arriving at my objective - making custom hacks/changes in accordance with my site complimentary. It's unimaginable. They should charge more - it's a take the worth we're getting at this moment.

UserEcho is on par with overpriced and overhyped competitors such as UserVoice. Not only that, they are super responsive to all feedback and many times they will implement a request or suggestion the very same day! I've never seen any company be so responsive to their customers.

Not very much to dislike. I think their out of the box UI needs to look more modern, but you can adjust it with custom CSS.

User feedback, ticketing, helpdesk + knowledge base. Great platform.

It just works. We have been using this service for years and we are very happy with it. All support emails go there, we use the forums and knowledge base articles too. Our customer support team can managed their work without any IT help.

I feel processing the incoming influx of tickets is sometimes a bit messy. It would be nice to have a kanban view or something like that.

Streamlined customer support: