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Usercentrics Reviews

User Rating

4.6/5 (Based on 88 Ratings)

Rating Distribution

  • Excellent

    69.3%
  • Very Good

    26.1%
  • Average

    3.4%
  • Poor

    0%
  • Terrible

    1.1%

User Sentiments

Easy Implementation, Great Customer Support, Comprehensive Service Database, Customization Options

Confusing User Interface, Limited Design Customization, Steep Learning Curve, High Pricing

Do You Use Usercentrics?

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Review Summary

User reviews of Usercentrics consistently highlight its effectiveness as a consent management platform, particularly for large companies seeking to streamline processes and ensure GDPR compliance. Users praise its user-friendliness, comprehensive features, and robust legal compliance capabilities. While some mention a steep learning curve for advanced features and a somewhat high price, the general sentiment is positive, with numerous users specifically stating Usercentrics is better than competitors like OneTrust. Notably, Users frequently cite excellent customer support and the ability to integrate the platform with popular marketing and analytics tools as strong assets.

Pros

  • Usercentric provides a wide range of readytouse functionalities for efficient CMP implementation.
  • The platform simplifies consent management, making it easier to comply with data protection regulations.
  • Usercentric simplifies consent management, easing data privacy compliance for businesses.

Cons

  • The UI might require some familiarization for new users, but it becomes manageable with time.
  • While Usercentric is generally robust, it's recommended to have someone with technical skills for implementation.

AI-Generated from the text of User Reviews

Reviews
ML

Max L

August 11, 2023 Source: G2.com
"Best CMP available"
What do you like best about Usercentrics?

Compared to other consent management platforms, Usercentrics has the best gateways to other systems such as CMS, TagManager or similar.

Using the Javascript API or the browser SDK, completely individual banners can be developed, while the standard UI can be configured and published in under 5 minutes.

The huge database of data-processing services makes it much easier to research the information required for the GDPR and to always display it in the most up-to-date form.

What do you dislike about Usercentrics?

The starting price of 40€/month is relatively high for smaller companies.

Recommendations to others considering Usercentrics:

Consider whether the standard UI is sufficient for your purposes or whether a self-designed banner using the browser SDK would be more useful.

What problems is Usercentrics solving and how is that benefiting you?

We use Usercentrics as a "cookie banner" and therefore use it as a consent tool to play marketing/tracking pixels on our website + app, as well as to integrate third-party providers in a privacy-compliant way

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AG

Adrian G

August 7, 2023 Source: G2.com
"Comprehensive and Best-In-Class Consent Management Platform on the Market"
What do you like best about Usercentrics?

Ease of Use: Usercentrics boasts an intuitive interface that simplifies the process of implementing and customizing consent banners, pop-ups, and preferences. Even users without extensive technical knowledge can swiftly navigate the platform, making it a valuable asset for businesses looking to quickly integrate compliant consent management solutions.

Customization Options: The platform offers a wide range of customization possibilities for consent banners and messages. Users can align these with their brand identity, which enhances the user experience and maintains brand consistency while addressing legal requirements.

Robust Compliance: Users often commend Usercentrics for its robust approach to compliance management. The platform provides features like geolocation-based consent and automated record-keeping, which aid businesses in adhering to various data privacy regulations such as GDPR and CCPA.

What do you dislike about Usercentrics?

Learning Curve for Advanced Features: While the platform's basics are user-friendly, some users report that delving into advanced features can be challenging. Enhancing the accessibility of these features through more detailed documentation or even guided tutorials could help users make the most of the platform's capabilities.

What problems is Usercentrics solving and how is that benefiting you?

Usercentrics serves as a versatile solution for businesses seeking to manage user consent, comply with data privacy regulations, and create a transparent and user-centric approach to data processing activities.

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JS

Julia S

August 3, 2023 Source: G2.com
"We are very satisfied: very easy to set up and easy to transfer to other websites."
What do you like best about Usercentrics?

Everything. And he support is always there and helps immediately.

What do you dislike about Usercentrics?

In the beginning our leadership wanted a very special individual design - which was not possible back then. But now it just is ;) so again: we are very pleased with UC.

What problems is Usercentrics solving and how is that benefiting you?

Not to think about the CMP as much since we know thta if something needed to change it would automatically or we'd be informed about it from our UC support team.

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AC

Alix C

June 28, 2023 Source: G2.com
"Easy to configure and to use"
What do you like best about Usercentrics?

It's a great tool, easy to configure and to deploy.

What do you dislike about Usercentrics?

It requires quite a bit of manual configuration.

What problems is Usercentrics solving and how is that benefiting you?

It helps us manage consent across markets.

Read more
AU

Anonymous User

June 26, 2023 Source: G2.com
"Very user friendly"
What do you like best about Usercentrics?

Usercentrics is very user friendly and easy to use. Even as a new user you get used to the interface quickly and can navigate through the tool.

What do you dislike about Usercentrics?

What I miss most in Usercentrics is the option to see what changes have been made and what is new compared to older versions. It would be great to implement an option where you can see what changes have been made .

What problems is Usercentrics solving and how is that benefiting you?

A good cookie management platform where you can also add consent layers. It helps implementing new marketing pixels for example and makes my work easier, since I can easily add it via the DPS

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AU

Anonymous User

June 22, 2023 Source: G2.com
"Great CMP with many features"
What do you like best about Usercentrics?

UC is very easy to implement and to customize.

What do you dislike about Usercentrics?

I don't see any disadvantages, everything works fine for me.

What problems is Usercentrics solving and how is that benefiting you?

Every website using tracking codes needs a cmp and UC is meeting all legal requirements while it is very easy to handle.

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FS

Fabian S

June 19, 2023 Source: G2.com
"super easy to use"
What do you like best about Usercentrics?

cutomer service is super helpful.

UE is super good and super easy. Everything is basicall self explanatory.

What do you dislike about Usercentrics?

to be honest i can't think of anything i dislike.

What problems is Usercentrics solving and how is that benefiting you?

takes care of complicated but necessary data consent Management.

Especially for us who have so many websites in their holding.

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AU

Anonymous User

June 16, 2023 Source: G2.com
"Safest and best overall Consent Management Tool"
What do you like best about Usercentrics?

Great customer success management and provides a fast solution to questions.

Tha we are able to use it for our App as well as our website.

What do you dislike about Usercentrics?

Usabillity is not always the easiest if you are new to the whole Consent Management topic.

What problems is Usercentrics solving and how is that benefiting you?

Having it all in one tool but still being able to customize the requirements for each of our brands or touchpoints.

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AU

Anonymous User

May 20, 2022 Source: G2.com
"Usercentrics is really one of the very best CMP providers."
What do you like best about Usercentrics?

1. Fast response times for support

2. Huge feautre list

3. many customisation options for the UI

4.Large service database

What do you dislike about Usercentrics?

The admin interface was a little difficult to understand at first. But after you have familiarised yourself with it, it is no longer a problem.

What problems is Usercentrics solving and how is that benefiting you?

Mostly GDPR Compliance.The fact that you can build your own UI using the browser SDK is a huge advantage.

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AU

Anonymous User

May 20, 2022 Source: G2.com
"Easy to use powerful CMP"
What do you like best about Usercentrics?

Data processing services for a lot of services in different languages.

What do you dislike about Usercentrics?

Nothing, it does what it's supposed to and offers a lot of customization options.

Recommendations to others considering Usercentrics:

Great product that is constantly being improved. Good and fast support if you need something. But actually quite easy to set up and use.

What problems is Usercentrics solving and how is that benefiting you?

We need a flexible CMP for various web shops and websites that can be easily customized and the services can be managed in compliance with data protection regulations.

Read more

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