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User Interviews Reviews

User Rating

4.8/5 (Based on 986 Ratings)

Rating Distribution

  • Excellent

    82.3%
  • Very Good

    15.4%
  • Average

    1.3%
  • Poor

    0.4%
  • Terrible

    0.6%

User Sentiments

High Incentive Payouts, Prompt Payment Process, User Friendly Website, Variety of Research Studies

Low Study Acceptance Rate, Repetitive Screening Questions, Limited Payment Options, Occasional Technical Issues with the Platform

Do You Use User Interviews?

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Review Summary

User Interviews is widely praised for its user-friendly interface, intuitive design, and comprehensive set of features. Reviewers consistently mention the platform's ease of use, highlighting its straightforward navigation and well-organized layout. The ability to conduct in-depth interviews with users and analyze the results in real-time is seen as a major strength, enabling businesses to gather valuable insights quickly and efficiently. The platform's collaboration features, including the ability to share projects and findings with team members, are also highly appreciated. Overall, User Interviews is regarded as a valuable tool for user research, helping businesses understand their users' needs and make data-driven decisions.

Pros

  • Userfriendly interface simplifies the research process.
  • Indepth comparisons help users make informed decisions.
  • Verified reviews provide valuable insights from real users.

Cons

  • Limited number of products may not cater to all needs.
  • Some reviews may be biased or outdated.
  • Lack of customization options for personalized recommendations.

AI-Generated from the text of User Reviews

Reviews
VR

Verified User in Market Research

May 31, 2025 Source: G2.com
Cheap and fast self recruit option
What do you like best about User Interviews?
You can set incentives. Find people fast and speak to them before confirming them.
What do you dislike about User Interviews?
Sometimes launch is delayed or sample isnt blasted out when it could.
What problems is User Interviews solving and how is that benefiting you?
fast and cheap option to find sample especially for quickturn projects.
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AZ

Alexandra Z

May 30, 2025 Source: G2.com
Fantastic panel
What do you like best about User Interviews?
User Interviews has an amazing curated panel of technical participants that I need in my work. Besides that, their scheduling system is easy to use, there's convenient integrations, and their support is there when I need them.
What do you dislike about User Interviews?
I wish they had functionality to sync calendars between multiple studies!
What problems is User Interviews solving and how is that benefiting you?
User Interviews is giving me access to participants who aren't our company's customers - I would have a hard time recruiting that group otherwise. We also use it for all of participant management/communication and hosting our own participant panel.
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TA

Tiffany A

May 27, 2025 Source: G2.com
Feeling Valued and Appreciated
What do you like best about User Interviews?
The best thing I've experienced so far is how much effort and time goes into understanding how we the people feel about different real life events.
What do you dislike about User Interviews?
some people may take a little longer to pay incentive but never pass the deadline I love the many gift cards you can pick from
What problems is User Interviews solving and how is that benefiting you?
user interviews take resl life situations and ask the opinion of real life people to see how people are using and feel about things and them they work on improving by listening, reading, and discussing what people are saying and doing
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ZS

Zoi S

May 27, 2025 Source: G2.com
I can't consider my work without it!
What do you like best about User Interviews?
It has a vast panel and the participant quality is really good. The design and possibilities have been constantly evolving. For a UX/User Researcher participant recruitment is the biggest or one of the biggest struggles but User Interviews has changed the way I work completely, saving me time and effort. I use User Interviews for the B2B panel, both moderated and unmoderated studies, and I find excellent participants in a couple of days. Screener questions are also great to have.
What do you dislike about User Interviews?
Nothing! I noticed great progress in filtering fraudulent participants, which was my only pain point, and providing us with guidance now that AI makes it even easier for them to enter.
What problems is User Interviews solving and how is that benefiting you?
All B2B and consumer participants are available, a few clicks away. Filtering participants with screeners makes my final selection on point. Scheduling via User Interviews saves me plenty of time. Incentive distribution provided also would be a struggle if I had to do it, what to offer to whom and how to track this.
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YP

Yazmeen P

May 27, 2025 Source: G2.com
Great in a pinch!
What do you like best about User Interviews?
We needed to fill a recruit that same day, and we were able to do so no sweat! Such a life saver.
What do you dislike about User Interviews?
The capabilities programming-wise can be a bit limitting, but ultimately for getting respondents quickly, the benefits outweigh the cons!
What problems is User Interviews solving and how is that benefiting you?
The time it takes to recruit!
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VS

Verified User in Facilities Services

May 27, 2025 Source: G2.com
Helps make recruiting and managing users easier
What do you like best about User Interviews?
Creating, curating, and managing our own panel of users.
What do you dislike about User Interviews?
While the UI has been updated and revised, there are some nagging things. For example, when I select "show my projects only*, it'd be nice if that was not required every time I login. Also, there are popups (like asking if I need help or want to chat) - and those cover a button I need to click or otherwise are in the way.
What problems is User Interviews solving and how is that benefiting you?
Faster and easier management of users for UX research activities.
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VT

Verified User in Telecommunications

May 22, 2025 Source: G2.com
A Love the opportunities with User Interviews!
What do you like best about User Interviews?
Get so excited when selected for a User Interview. Love speaking with & meeting different people& having the opportunity to share my thoughts on a variety of different subjects & on top of that getting paid!
What do you dislike about User Interviews?
Rarely happens but when have to follow up for compensation when not paid in stated timeframe. Have always been paid after follow up so that is good.
What problems is User Interviews solving and how is that benefiting you?
N
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VI

Verified User in Internet

May 22, 2025 Source: G2.com
Great tool for contributing your opinion
What do you like best about User Interviews?
Useful screeners, responsive and responsible interviewers/coordinators.
What do you dislike about User Interviews?
And I love email notifications for new projects!
Recommendations to others considering User Interviews?
New projects are quite rare (but it depends on your profile as a potential respondent, so not really a dislike).
What problems is User Interviews solving and how is that benefiting you?
And sometimes Im having troubles with logging in..But customer support is always there!
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AF

Ambar F

May 22, 2025 Source: G2.com
Useful for book interviews and connect all platforms to make it happen
What do you like best about User Interviews?
.That it generates automatically all my meetings and keeps everything in order
What do you dislike about User Interviews?
I would like that when creating a meeting follows the title of the project
What problems is User Interviews solving and how is that benefiting you?
Management
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VS

Verified User in Information Technology and Services

May 22, 2025 Source: G2.com
User Interviews is Easy to Use
What do you like best about User Interviews?
User Interview's layout is simple to navigate and makes me inclined to check consistently for new studies. I have been using User Interviews for a while and have participated in a good amount of studies. Each time I thought the directions were clear and the payout process was easy.
What do you dislike about User Interviews?
One thing I don't particularly like about User Interviews is that some studies don't have a detailed description listed before users apply to participate. This makes it a little annoying at times since I start applying to what sounds like a good fitting study and a question towards the end of application shows me that I don't actually match. I think a little more information about each study would be helpful so users don't waste their time.
What problems is User Interviews solving and how is that benefiting you?
I use User Interviews to participate in studies and get paid. This is benefitting me because many studies are online and I am able to fit them into my schedule easily. I enjoy contributing to research and making side money from doing so.
Read more

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