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UseDesk Reviews

User Rating

5/5 (Based on 5 Ratings)

Rating Distribution

  • Excellent

    100%
  • Very Good

    0%
  • Average

    0%
  • Poor

    0%
  • Terrible

    0%

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Reviews
SV

Sabina V

February 7, 2025 Source: G2.com
A hidden gem in the world of customer support apps
What do you like best about Usedesk?
We’ve been using Usedesk’s automation and AI-powered solutions for quite a while and have ended up being thoroughly impressed with it!! Plus, it's been so easy to integrate Usedesk with our existing tools, making it an essential part of our support ecosystem. So, if you're ready to experiment with customer support apps, I suggest you start with this one :)
What do you dislike about Usedesk?
The price? Maybe not. Honestly, none found yet. Hope it stays this way.
What problems is Usedesk solving and how is that benefiting you?
The platform enhanced our response times by automating repetitive tasks and freed up our agents to focus on delivering personalized support. The reporting tools provide us with invaluable data to measure our team's performance and optimize operations.
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MM

Makhmud M

December 11, 2020 Source: G2.com
the flexibility of app and easy work process flow absence of video chats in the app what same time need giving to the consumers a lot of ways to communicate with the company very userfriendly app
.
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VS

Verified User in Computer Software

December 11, 2020 Source: G2.com
Great solution for our customer support department
What do you like best about Usedesk?
All the channels we need are supported, especially whatsapp integration.
What do you dislike about Usedesk?
The triggers are not so intuitive to setup as it could be.
What problems is Usedesk solving and how is that benefiting you?
We track SLA and make bonuses decision based on Usedesk reports. Use the platform for 5 years.
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