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Uptime Reviews

User Rating

4.7/5 (Based on 223 Ratings)

Rating Distribution

  • Excellent

    75.3%
  • Very Good

    18.4%
  • Average

    4%
  • Poor

    0.4%
  • Terrible

    1.8%

User Sentiments

Easy to use Interface, Reliable Monitoring, Fast and Responsive Support, Extensive Integrations

Confusing Alerting System, Occasional False Positives, Limited Customization Options, Pricing Model

Do You Use Uptime?

Write a Review

Review Summary

Overall, reviewers praise Uptime's reliable monitoring capabilities, extensive features, and intuitive interface. They appreciate its customizable alerts and reports, which enable proactive issue resolution. Users also highlight its scalability and flexibility, allowing it to accommodate diverse IT environments. However, some reviewers mention occasional connectivity issues and complexities in configuring advanced settings. Additionally, a few users suggest improvements in customer support responsiveness and documentation clarity.

Pros

  • Realtime infrastructure monitoring: Identify performance bottlenecks and resolve issues before they impact users.
  • Comprehensive analytics and reporting: Gain insights into infrastructure performance and identify trends over time.
  • Customizable dashboards and alerts: Tailor the platform to your specific needs and stay informed about critical issues.
  • Proactive monitoring: Receive alerts when potential problems are detected, allowing for swift action to prevent outages.

Cons

  • Limited support for some cloud providers: Not all major cloud providers are supported, which may be a limitation for some users.
  • Some users have reported occasional glitches: The platform may experience occasional technical issues, leading to temporary disruptions in service.
  • Initial setup can be complex: Configuring the platform may require technical expertise, and some users have reported challenges during the initial setup process.
  • Limited customization options: The level of customization available may be limited compared to some other monitoring solutions, potentially restricting the ability to tailor the platform to specific needs.

AI-Generated from the text of User Reviews

Reviews
AU

Anonymous User

September 19, 2023 Source: G2.com
"Simple and Reliable Monitoring Solution"
What do you like best about Uptime.com?

One-stop dashboard for website/application systems monitoring and alerting. User-experience is smooth and, despite a lot of information is condensed, valuable insights can be derived in a very straight-forward manner.

What do you dislike about Uptime.com?

Although I have not experienced it myself, I have heard that sometimes alerts can be sent/arrive with some delay. In addition, it seems pricing plans could be more competitive, but this is not really my concern or area of expertise.

What problems is Uptime.com solving and how is that benefiting you?

It is our one-stop dashboard providing us with monitoring and alerting tools that allow us to mantain our essential services running and to meet with our Service Level Aggrement requirements.

Read more
AU

Anonymous User

September 18, 2023 Source: G2.com
"Very nice and quick support"
What do you like best about Uptime.com?

Support is definitely super, customizations are also nice, I like different check types and internal status page

What do you dislike about Uptime.com?

Membership model is bad, you can only invite to your "org" new users. Existing users cannot be invited which is cumbersome.

What problems is Uptime.com solving and how is that benefiting you?

Provides a pages for customers with also SLA's and internal page for the teams.

Read more
MP

Manjari P

September 6, 2023 Source: G2.com
"It was very prompt and efficient"
What do you like best about Uptime.com?

Uptime's dashboard and customization is superb

What do you dislike about Uptime.com?

In uptime, more feature can be added and more customization can be given to user.

What problems is Uptime.com solving and how is that benefiting you?

Its helping us to keep a track of our business uptime

Read more
MP

Martin P

July 20, 2023 Source: G2.com
"Uptime is thorough, reliable, and super useful!"
What do you like best about Uptime.com?

Setting up comprehensive monitoring for an entire site, including DNS, Web Server health, TLS certificate monitoring, etc. is a breeze.

The Real User Monitoring feature is also invaluable in highlighting problem areas of our site proactively before they become outages.

What do you dislike about Uptime.com?

Honestly there is nothing that bothers me or that I dislike about this service. Even the aesthetics are pleasant, and the minimal user interface keeps things simple.

What problems is Uptime.com solving and how is that benefiting you?

The scripted monitoring scenarios have alerted us to multiple deployment issues causing page errors in some parts of the site. Now we fix these immediately, rather than waiting on our customers to report issues.

We have also greatly improved the stability and availability of our services by catching issues promptly and eliminating problem areas before they become critical.

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AU

Anonymous User

July 17, 2023 Source: G2.com
"Uptime is simple and easy platform to check uptime of you website"
What do you like best about Uptime.com?

It shows clearly Downtime,Uptime percentage,ResponseTime, Alerts

What do you dislike about Uptime.com?

I think all is okay, nothing that i'm aware of at this time

What problems is Uptime.com solving and how is that benefiting you?

It's simple to setup monitoring of numerous url monitoring and and really easy to use UI

Read more
AU

Anonymous User

June 29, 2023 Source: G2.com
"Nice and easy to use monitoring System"
What do you like best about Uptime.com?

Good features, easy to use, new features get added constantly, good and quick support team

What do you dislike about Uptime.com?

Since uptime.com has added a probe server in Switzerland last week, there is nothing to dislike anymore.

Recommendations to others considering Uptime.com:

Ask the support team, if you have any questions or needs!

What problems is Uptime.com solving and how is that benefiting you?

easy to use, quick to realize uptime monitoring with good integration in tools like OpsGenie or healthchecks.io and others

Read more
LR

Laird R

June 9, 2023 Source: G2.com
"Critical SaaS Monitoring Tools"
What do you like best about Uptime.com?

Uptime.com's global reach and flexibility ensure the ability to properly monitor our SaaS infrastructure with an external lens. The amount of configuration allowed by the platform is exemplary.

What do you dislike about Uptime.com?

The ability to configure the way response time on a transactional synthetic test is disseminated would be helpful. These tests are often multi-step processes that might take many seconds to complete. This artificially inflates the response time instead of providing the average response time for each of the requests made in the test.

What problems is Uptime.com solving and how is that benefiting you?

Allows us to monitor our SaaS infrastructure's multiple endpoints globally. The configuration allows us to build complex system checks while delivering a Trust Center status page to our clients.

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HS

HEMANT S

April 28, 2023 Source: G2.com
"Nice service to track the uptime for our webapps"
What do you like best about Uptime.com?

I really like this service because it help in tracking of the uptime of our website and webapps.

Also we get notification whenever our site is unreachable.

It best in the compitition.

What do you dislike about Uptime.com?

There nothing that i dislike.

Just one thing to tell is that sometimes notifications gets delayed.

What problems is Uptime.com solving and how is that benefiting you?

It solves the problem of tracking uptime of our websites. Also sends the notification when site is down for some reason.

With this we are able to define our application SLA.

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RB

Rafael B

April 19, 2023 Source: G2.com
"One of the best uptime services"
What do you like best about Uptime.com?

Intefaces are very easy to use! The service is very realiable, and at least it alert me in a very fast way when my service is actually offline.

What do you dislike about Uptime.com?

I wish they could provide a cheaper plan, in my case I only have one service and I require one monitor only.

What problems is Uptime.com solving and how is that benefiting you?

I want to get alerted as soon as possible when my service is offline.

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GR

Georg R

April 18, 2023 Source: G2.com
"Uptime.com is one of the best monitoring services we're using"
What do you like best about Uptime.com?

The configurability is great, and already in the free tier there are a lot of options and checks available to choose from so that the overall experience is awesome.

What do you dislike about Uptime.com?

The pricing model is not really competitive from my point of view. A lot of options could also be achieved by a dedicated solution in the private cloud we're using.

What problems is Uptime.com solving and how is that benefiting you?

We definitely need to know when and if our website is down. It did not happen so far, but during the nightly tests we ran, uptime.com reliably alerted us so that we could have taken action in a real event.

Read more

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