UJET Reviews

What i like most in using Ujet is easy to use and user friendly.The interface is very lite which means for is very easy to navigate.It helps me provide best customer service even in under pressure.

I dont find any difficulty in using the ujet because its easy to used.The label of each information of the custumer is also easy to read that is why its help me to find the proper information easily.

In using Ujet i find it easy because all the informations needed is already in the system compare if you are using IVR specially In transferring calls to other department.

Its very convenient and detailed. I am able to assist and not really have that much difficulties.

I would say deleting notifications that keeps popping up on the side of the screen.

I dont know what is being resolved so could not answer.

Ujet is very simple and easy to use. I like how evrything is so easy to click and able to locate.

I don't like how we have to use / for shortcuts to pop up.

I like how I'm able to call a customer back with the number hidden or changed. It keeps my number safe from customers.

That I can easily assign and remove people from the queue

For the agent's side, UJET's interface and user friendliness became more seamless after the update.

Though they were already able to fix it, previously, when the keypad was launched, even when not dialing, calls will not be coming in.

Please use Ujet as your next soft phone since it is one of the more efficient soft phones available in the market.

As a Senior Operations Support Manager, I get to manage the queue better and we are able to download the statistics easily, monitor the service level better and easily assign and remove people from groups (queue)

It is a platform focused in bringing solutions to the BPO industry. It is pretty easy to use. The main use of this asset is the customer support, it helps us to put together all the channels that the customer can use to get assistance. Our agents use UJET everyday, because it helps them to work smarter no harder. It also have many uses, bacuse we also can download the report of the agents' interactions, and we can actually make sure that we are providing with a really good customer service. Besides, this platform is compatible with all the tools that we have in our company, so the integration is not a problems, and also as per the easy way of use, was really easy to implementate and actually to train the agents that are going to use it.

Nothing bad to say about UJET. Well... this is not bad at all, but they should provide to the new clients a free trial, before purchasing.

This platform really helped us to keep a good comunication with the customers using just one channel. It's not a secret for anyone that we work because of the customers, and we need to assure that they are actually having a good service because it assures that they are going to stay within the company for a while. This platform has many features that we can actually combine and give them the best use.

In our company we manage many ways that the customers can get in touch with us, and our agents were constantly struggling with all of that, with is platform with put all of those channels together and they are working just fine.

Increased productivity: Automation, agent assist, and performance management tools boost agent productivity and efficiency.

Limited availability in some regions: UJET is not yet available in all regions. This could be a concern for businesses with global operations.

Streamline the application process: UJET's chat capabilities can be used to pre-screen candidates and answer common questions, saving you time and resources.

With the newest update of the UJET it help us to explore and use the other functions to interact with our customer, organizing the navigation tool bar is the best thing that a software has wherein UJET was able to do so. Also, with the new update you can see the new update that has the available time that you can see on how many minutes or hours you are avail, with this function you can know that you have to multi-task when it is not queueing. Over all the newest update of UJET is so much better than before.

With the newest update of UJET it could be a confusion if you're not familiar with the ticket since the RECORD ID instantly connects/links on one of your ticket in the Kustomer app since it is integrated with it. Also, sometimes it has a bug that it tells us that someone is waiting on the line for our call queue, but when you click avail, no one is waiting which is kinda confusing.

Call center is my first time experience, UJET helps me to establish connection between customer, so far it has this great stable in terms of connecting around the globe. It helps to interact absolutely without problem at all with the Customers, if ever that I need to call them back it is easy to contact them because the data are already given on the application on UJET. It gives me a benefit to learn more about the customer experience since the flow or the actual calls are good and it doesn't have any problem at all.

I love that Ujet is really amazing at the moment of contacting people around the world, is easy to use and is perfect for the company where I work, I can contact my customers at any time and there is always an excellent quality in every interaction. I recommend Ujet.

I don't have any negative to say about it.

With Ujet we contact our customers and we are able to solve their problems no matter where they are located and we also allow them to choose the way they us to communicate with them.

UJET is a customer experience platform that I like for its omnichannel approach, which allows integrating different communication channels in one place. Its advantages include an easy-to-use interface, ability to personalize the customer experience and analytics tools to improve service. In addition, its flexibility and scalability are strengths that stand out in the customer service arena.

Some users may find that UJET's pricing structure or the limitations of specific functions are aspects that could be improved. As with any platform, there may be certain aspects that some users may find less favorable depending on their specific needs or expectations.

UJET allows me to streamline and improve customer service by providing multiple communication channels. It solves problems related to fragmentation of customer interactions across different platforms, improving the overall customer experience. In my case, it benefits me by providing a consolidated and efficient system to manage queries seamlessly across multiple channels, enabling smoother interactions and better support.

It is very easy to navigate. The layout of the app is very easy even for those who are not savy with opening up apps.

It would ne nice if instead of having the app for you to X ito to get the chat screen out of view. ..I could be able to minimize the screen (shrink it) and still have it visible.

Easy way to commnuicate.