AU

Anonymous User

November 2, 2021 Source: G2.com

"Una plataforma muy completa"

What do you like best about uContact?

la facilidad de la herramienta y el rapido soporte que tiene

What do you dislike about uContact?

detalles muy pequeños por mejorar pero nada que afecte la excelente funcionalidad

What problems is uContact solving and how is that benefiting you?

la integracion de whatsapp y correos desde ucontact, todo centralizado

AU

Anonymous User

October 30, 2021 Source: G2.com

"Sistema integral y funcional"

What do you like best about uContact?

Facil entendimiento para el usuario y supervision de agentes

What do you dislike about uContact?

Lentitud en busquedas de datas de varios dias

What problems is uContact solving and how is that benefiting you?

Tiempos muertos de agentes conectados

JM

JOSE M

October 29, 2021 Source: G2.com

"Permite descargar informes de gestión"

What do you like best about uContact?

que podemos controlar los diferentes puestos de trabajo de una forma muy facil

What do you dislike about uContact?

algunos informes se descargan en formato excel que es dificil tabular para realizar tablas dinamicas

Recommendations to others considering uContact:

Tiene muchas herramientas que permiten tener una gestión controlada en los diferentes niveles de la organización

What problems is uContact solving and how is that benefiting you?

Permite administrar el personal de una forma muy facil, manteniendo un control en el teletrabajo

A

Ashton

August 4, 2021 Source: Financesonline.com

Helps me monitor the quality of calls.

PROS: This lets me oversee the operations in our call center. I've been able to see real-time updates on the dashboard, lets me listen in on conversations between our clients and agents for quality purposes, and helps me find areas of improvement. This really is utilized best by managers like me.

CONS: I have no issues with uContact.

C

Chelsea

June 16, 2021 Source: Financesonline.com

Works best for the industry that I am in.

PROS: There are a lot of things that I love about uContact. First of all, we've managed to pull up our conversion numbers thanks to it. We've been able to connect to leads based on which campaign they come from. I also find the volume that uContact can handle very impressive. It can easily let us respond to bulk calls without compromising the quality of the calls. We've been able to set-up a proper follow-through method that has helped increase our sales rates even more.

CONS: I absolutely love everything about uContact. I'm a happy customer.

CI

Carlos Antonio I

December 31, 2020 Source: G2.com

"excelente herramienta omnicanal"

What do you like best about uContact?

Lo intuitivo que es, la autonomia que brinda al usuario adminsitrador asi como la independencia para realizar estrategias ya sean de discado o de gestion. Una herramienta muy colaborativa y que permite contar son el seguimiento en linea.

What do you dislike about uContact?

Es una herramienta muy completa para las necesidades actuales del sector de Contact Center en Peru. De momento no encuentro algun punto que me disguste de la herramienta

What problems is uContact solving and how is that benefiting you?

Permitió a los clientes , mejorar su continuidad de negocio en esta pandemia, brindandoles una herramienta de control en linea, segumiento y de motivacion para su fuerza operativa.

AU

Anonymous User

December 3, 2020 Source: G2.com

"Great System, Friendly User"

What do you like best about uContact?

The fact that is a very stable system, we have almost 100% up time and that is friendly for users to use, also the dashboard in real time are very usefull.

What do you dislike about uContact?

That we have use a diferrent link for every country

What problems is uContact solving and how is that benefiting you?

Support are always helping us with doubts, also one of the major benefits is that we have increased our contactability.

AU

Anonymous User

December 2, 2020 Source: G2.com

"U contac"

What do you like best about uContact?

a new and very easy to use program does not require training

What do you dislike about uContact?

it fails from time to time anda has rebooted a couples of times

Recommendations to others considering uContact:

yes

What problems is uContact solving and how is that benefiting you?

know who is calling us and know when was their last call

AH

Angie H

November 26, 2020 Source: G2.com

"Cumple con las expectativas, además asesoran sobre nuevas tendencias de servicios y aplicaciones"

What do you like best about uContact?

tota la herramienta cumple con lo requerido para la operación del contact center

What do you dislike about uContact?

no tengo comentarios, siempre se resuelve a tiempo o nos brindan sugerencias de mejora

Recommendations to others considering uContact:

100%

What problems is uContact solving and how is that benefiting you?

KPI en tiempo real

Dashboard a la medida

Gestion de TMK

Integración RRSS

Chat ecommerce

Ademas es un plataforma estable, y el tiempo de respuesta de soporte es expedito

AU

Anonymous User

November 24, 2020 Source: G2.com

"Completo y de facil uso"

What do you like best about uContact?

Centralizar en una plataforma la comunicación de diferentes canales

What do you dislike about uContact?

No hay algo en particular que me disguste

Recommendations to others considering uContact:

Recomiendo que hagan un test y validen las ventajas de tener UContact

What problems is uContact solving and how is that benefiting you?

Hacer eficiente la comunicación con nuestros clientes, manteniendo controles y métricas del equipo de trabajo

uContact Reviews

User Rating

Rating Distribution

Do You Use uContact?

Anonymous User

Anonymous User

JOSE M

Ashton

Chelsea

Carlos Antonio I

Anonymous User

Anonymous User

Angie H

Anonymous User

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