Trustmary Reviews

The solution is easy to use, and you don't need to be IT-guru to use the product.

The product is quite ready for use. It might need some advanced tools to some organizations, but to us (medium-sized company) it suits well.

Great solution for companies that want to get easily feedback, and thus use that feedback in their marketing!

Customer experience, customer reviews and employee feedback, NPS. The system is really easy to use and visualisation and automated reports to e-mail about NPS are great!

Setting up the system is super easy and you access via a browser. Basically you can gather first feedback in an hour. And another hour to publish reviews/feedbacks to your website. The whole process is done easy, clear and simple but still support full customization. I like that with Trustmary we have a great system for feedback and as addition we can show it to the world and generate more sales with it.

At the moment the generated report output is .xlsx, would love to have visually appealing PDF-file or something available out of reports also.

But have to say that in the dashboard you see the overview, summary and details of answers clearly and easily.

First is to know our customer satisfaction better. We can find out where we succeed and where we haven't fulfilled our promises. We listen our customer better and believe that feedback gives us the tools to improve. Second is that we can show authentic references on our websites, and that is appealing to our website users, so it gives boost to our sales. And finally we save time when we have created our feedback system, we don't have to ask every customer separately how did things go -> Trustmary gives us the tools to do it more efficiently.

Easy deployment for "Average-Joe", easy way to gather customer satisfaction and effective tool for marketing.

Maybe some more visuality for control panel.

Systematic and easy way to gather customer NPS.

Same tool for employer NPS.

Very effective for collecting feedback and promote sales. I like how effortless it is to collect feedback and sort positive ones to the website for customers to see. I think it's never been more easy to collect video reviews from customers and get the permission to use it for marketing.

Yet I haven't found anything to complain. Everything is working well.

Real-time NPS and better conversion rate with public recommendations.

I like the ease of use and constant improvements the best. New features coming every month it seems. Collecting feedback is easy and sharing it or presenting it on your website is simple.

At first it felt like it wasn't quite yet finished but it was more than a year ago and now I have no such concerns.

I'm collecting feedback from our B2B and B2C customers. It is amazing to see what customers think of our product and how we can improve it and then reap the rewards as we implement the suggested improvements.

Easy to collect feedback from our clients. Surveys are very easy to build. I like personally like the simple dashboard where you can see right away your NPS, the people that recommend your services etc.

I would prefer more features for the widget that you can add to your website. But that's probably already possible with some coding skills ;)

Previously we used multiple different platforms to send out surveys but now we can do it all in one place. Saves us a lot of time!

Simple to use, interface has nothing extra that I don`t need

There is nothing that is dislike at the moment

We want toknow what are our rates among customers

I like how the customer feedback just appears for on the front page. From there I can instantly utilize the feedback to provide social proof on my landing page. That saves my time.

I would like to see other possible ways for measuring customer satisfaction beside NPS also. The overall view would be more holistic.

Our customers tend to remain silent when they are happy with our product and only voice their feedback out loud when they are unhappy. It is important to us to prevent them from becoming unhappy and rather be able to provide solutions on their problems proactively.

The surveys are easy to build and update. To send the surveys from service is easy and helpful.

The diagrams about reaults should be more versatile.

I recommend to try it!

To gain more customer feedback and recommendations. To get the NPS score from customers.

With Trustmary app it's easy to collect feedback from our customers. With automation we don't forget to ask feedback from every customer.

Sometimes you need to think how you can do something with the app that you want it to do but eventually I find what i need from the app.

We get a lot more positive feedback now with Trustmary. Trustmary also makes it easier to use positive feedback part of our ads.