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Trumpia Reviews

User Rating

4.3/5 (Based on 131 Ratings)

Rating Distribution

  • Excellent

    56.5%
  • Very Good

    29.8%
  • Average

    7.6%
  • Poor

    0.8%
  • Terrible

    5.3%

User Sentiments

Excellent Customer Support, Ease of Use, Effective Communication Tool, Fast SMS Sending

Limited Reporting Functionality, Occasional Software Bugs, Complex User Interface, Limited Character Count For Text Messages

Do You Use Trumpia?

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Review Summary

User reviews highlight Trumpia's strengths in providing a user-friendly platform for mass texting and communication. The platform's ease of use, coupled with excellent customer support, are consistently praised. Users appreciate the ability to send personalized messages, track responses, and schedule campaigns. However, some users mention technical issues, particularly with custom API integrations, and a few express concerns about the cost and limited analytics. Overall, Trumpia is regarded as a valuable tool for enhancing customer engagement and communication.

Pros

  • Trumpai offers userfriendly interface for seamless communication.
  • The platform provides a featurerich texting experience for various communication needs.
  • Trumpai enables effective outreach to large groups of people through text messages.

Cons

  • The platform may have bugs when integrating custom APIs, requiring constant support.
  • Some users find the platform's pricing expensive for their specific use cases.
  • The UI can be complex and require some handholding for beginners.

AI-Generated from the text of User Reviews

Reviews
VA

Verified User in Marketing and Advertising

November 14, 2024 Source: G2.com
Everyone checks their phone multiple times a day and this is the best way to get a message across within minutes! Absolutely love Trumpia! We have had such a positive experience using this product!
What do you like best about Trumpia?
It is so easy to use and is the most efficient way to communicate with 500+ people at once!
What do you dislike about Trumpia?
Sometimes people will have a block on their phone preventing them from being added to the program which means you have to jump through some extra hoops to get them added.
What problems is Trumpia solving and how is that benefiting you?
Getting information out to the masses very quickly!
Read more
AC

Allyson C

November 14, 2024 Source: G2.com
And not having to use our personal cell #s is great as well! Highly recommend for any business looking to enhance its communication strategy!
What do you like best about Trumpia?
The platform makes it easy to create and automate personalized and engaging messaging to each market’s sales teams, allowing us to easily update stores with helpful and directly relevant information ranging from upcoming promo ‘cheat sheets’, POS updates and procedures, and customer service 101 to weekly (scheduled) motivational messages to start their week.
What do you dislike about Trumpia?
The Keyword Sign-ups cap at 11 keywords.
What problems is Trumpia solving and how is that benefiting you?
Trumpia allows our agency to put together a strategic routine for automating communication needs to our client's sales teams. We are able to scheudle all updates, reminders, motivation, etc... for the entire month, once a month. In addition to being able to send a broadcast message to all contacts within a speficic market if needed.
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VE

Verified User in Higher Education

November 6, 2024 Source: G2.com
Easy text messaging system for mass communication!
What do you like best about Trumpia?
I have thoroughly enjoyed being able to create very specific, details distribution lists in order to send information to a specific set of students. Additionally, it has been incredibly helpful to use the scheduling tool in order to plan ahead to send messages. I am looking forward to also learn more about the 'voting' tool which can help receive feedback on surveys from students!
What do you dislike about Trumpia?
I sometimes feel as if the screen lags a little bit that makes it difficult to work quickly.
What problems is Trumpia solving and how is that benefiting you?
Trumpia is helping me to communicate with our student body about events, upcoming deadlines, room inspection dates, and much more!
Read more
JB

Jacob B

October 30, 2024 Source: G2.com
Trumpia 10/10 - Robust platform for mass outreach
What do you like best about Trumpia?
Overall, this platform has been the best fit for managing our outreach compared to others we’ve tried. The support team is responsive and helpful, and from a development standpoint, the API documentation is clear and straightforward to configure.
What do you dislike about Trumpia?
No downsides in our experience—they’ve proven they can get the job done effectively.
What problems is Trumpia solving and how is that benefiting you?
Trumpia manages our mass SMS campaigns and outreach, streamlining our communication efforts and ensuring reliable message delivery at scale.
Read more
AC

Andrew C

October 25, 2024 Source: G2.com
Dependable and great customer service!
What do you like best about Trumpia?
I like their dedicated support team and how easy it is to set up new messages and audiences.
What do you dislike about Trumpia?
I wish their UX was a little more user-friendly and updated, but other than that, there was nothing.
What problems is Trumpia solving and how is that benefiting you?
Transparency and effective communication to our employees and members.
Read more
S

Sarah

July 11, 2024 Source: Trustpilot.com
Trumpia is fantastic
Trumpia is fantastic! The program is easy to understand and navigate. When I have a question their team is fast to respond and easy to work with. Our customers love getting text message reminders for appointments. Overall an excellent program and team behind it!
Read more
B

Brittany

June 26, 2024 Source: Trustpilot.com
They have been easy to work with
They have been easy to work with! When I had a question I reached out to support and I got an answer within a few hours. I really appreciated the timeliness of their response so I could keep working on my project.
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VS

Verified User in Information Technology and Services

June 11, 2024 Source: G2.com
Easy interface, great support.
What do you like best about Trumpia?
We use Trumpia as a white label and there really is nothing we can complain about. Great system, does exactly what we (and our customers) need, and the support is first class.
What do you dislike about Trumpia?
Message restrictions, but that isn't their fault. (It's carrier filters to blame).
What problems is Trumpia solving and how is that benefiting you?
We use Trumpia as a white label reseller.
Read more
T

Tom

June 10, 2024 Source: Trustpilot.com
Easy interface, great support.
We use Trumpia as a white label and there really is nothing we can complain about. Great system, does exactly what we (and our customers) need, and the support is first class.
Read more
KG

Kemberly Groue

March 25, 2024 Source: Trustpilot.com
Quick to reply and always courteous!
No matter what the issue is or how big/small, Zach is ALWAYS ready to assist! The support team has also been great to respond when needed. The courtesy is also beyond top notch!
Read more

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