Home/ Business Instant Messaging Software/ Trillian/ Reviews
Modern and secure instant messaging
70.3%
20.3%
7.6%
1.3%
0.6%
Trillian is a popular instant messaging platform praised for its ability to unify various chat services into a single interface, offering convenience and a streamlined communication experience. Users appreciate its cross-platform compatibility, ease of use, and robust admin tools, particularly for managing user accounts and groups. While some users find the UI dated and the mobile app prone to occasional crashes, Trillian remains a reliable choice for businesses seeking secure, internal communication, especially for those with remote teams.
AI-Generated from the text of User Reviews
I like that it is very fast and efficient to communicate from one person to another.
They should add more emojis to facilitate each expression we have.
If they created a video call or regular call, everything would be easier.
The support staff is quick to respond to my needs.
Unfortunately there was a learning curve for many of our end-users.
We needed a messenger-style application to communicate between staff members quickly.
I like that I can stay connected with my team members even when I am not signed into work.
I have not experienced any negative areas.
Trillian has made effective communication between co-workers and supervisors available.
This software is similar to slack in its features and appearance and is far less expensive to make HIPPA compliant than slack is. It's fully featured, offers group and private group channel-based chats, and even provides an emergency contact option which is helpful to our healthcare workers.
The second panel is a bit complicated to get used to initially, if you have used slack before it will quickly get familiar but there are enough differences to be confused with it at first if you are not tech-savvy.
If you're looking for a HIPPA compliant or even just a data secure chat messaging system for your teams with the ability to create dedicated private channels similar to slack, this is a much more affordable option with a few additional features beyond what slack offers.
We're using Trillian to communicate across internal teams and with practitioners while maintaining HIPPA compliance standards. It is a fantastic alternative to more expensive solutions.
Immediate messaging, able to see who is on/offline/away/app
There's nothing that I don't like about it
Not having to search or hunt somebody down if you need to talk to them about something. private
ease of use, quick, automatic startup, mobile friendly
there is nothing i dislike about trillian. Maybe have apple imessaging connecting but that won't happen
communication with co workers is instant
TRILLIAN IS SECURE AND INSTANTLY FREE TO USE
AND BEST OPTION FOR BUSINESSES PURPOSE
EVERYTHING I FOUND WAS GREAT THERE IS NOTHING TO BE DISLIKE
TRILLIAN IS FREE FOR INDIVIDUALS AND A BUSINESS MESSAGING APP FOR COMPANIES
Easy search tool. Customizable notifications.
Sounds w/ emojis. Inability to search thru messages by keywords.
Quick communication within a call center that answers crisis lines. We have a need to connect with supervisory staff quickly in crisis situations, and this allows us to do that.
The ability to manage multiple messaging platforms in one solution across mobile and desktop devices and administer your entire company with the admin portal.
No major complaints that would discourage me from recommending trillian as a solution.
Inner and outer office communication with file sharing.
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I have used Trillian for a while and like the way I can have it on multiple devices with the option to receive, send, and sync between all of them. I can even read and respond to messages on my Apple Watch while I am out. I use it within the office to communicate with some of our at-home staff, and we find that the notifications for the messages show up and alert without being obstructive.
The recent price hike would be the biggest dislike and the moment even though I understand why they did it. Other items would be photos come though one by one and not a group. Same with sending photos, you have to do them one at a time.
I have used Trillian for years as a replacement for AOL instant messenger before using it in my business and can say that it has passed the test of time. The program and service are better now as improvements keep getting made. If you are looking for an alternative to WhatsApp or Teams that is simple for communication, this is it.
I use Trillian here to communicate with my team while they are working outside of the office. It helps us to keep communication flowing privately without calling each other all the time. While we are on-site with clients, it's not always convenient to take a call to answer a small question. With Trillian, we message it.