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Trillian Reviews

User Rating

4.6/5 (Based on 158 Ratings)

Rating Distribution

  • Excellent

    70.3%
  • Very Good

    20.3%
  • Average

    7.6%
  • Poor

    1.3%
  • Terrible

    0.6%

Do You Use Trillian?

Write a Review

Review Summary

Trillian is a popular instant messaging platform praised for its ability to unify various chat services into a single interface, offering convenience and a streamlined communication experience. Users appreciate its cross-platform compatibility, ease of use, and robust admin tools, particularly for managing user accounts and groups. While some users find the UI dated and the mobile app prone to occasional crashes, Trillian remains a reliable choice for businesses seeking secure, internal communication, especially for those with remote teams.

Pros

  • Trillian allows managing multiple chat services in one interface.
  • It's a great way to communicate with colleagues across platforms.
  • Trillian offers crossplatform compatibility for ease of use.

Cons

  • The mobile app can be laggy and slow to load messages.
  • Trillian's interface is outdated and could use a visual redesign.
  • Some features, like file sharing, can be limited or unreliable.

AI-Generated from the text of User Reviews

Reviews
TR

Terry R

November 25, 2023 Source: G2.com
"A great alternative to WhatsApp and Microsoft Teams"
What do you like best about Trillian?

I have used Trillian for a while and like the way I can have it on multiple devices with the option to receive, send, and sync between all of them. I can even read and respond to messages on my Apple Watch while I am out. I use it within the office to communicate with some of our at-home staff, and we find that the notifications for the messages show up and alert without being obstructive.

What do you dislike about Trillian?

The recent price hike would be the biggest dislike and the moment even though I understand why they did it. Other items would be photos come though one by one and not a group. Same with sending photos, you have to do them one at a time.

Recommendations to others considering Trillian:

I have used Trillian for years as a replacement for AOL instant messenger before using it in my business and can say that it has passed the test of time. The program and service are better now as improvements keep getting made. If you are looking for an alternative to WhatsApp or Teams that is simple for communication, this is it.

What problems is Trillian solving and how is that benefiting you?

I use Trillian here to communicate with my team while they are working outside of the office. It helps us to keep communication flowing privately without calling each other all the time. While we are on-site with clients, it's not always convenient to take a call to answer a small question. With Trillian, we message it.

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SP

Sandra P

October 16, 2023 Source: G2.com
"good"
What do you like best about Trillian?

I like that it is very fast and efficient to communicate from one person to another.

What do you dislike about Trillian?

They should add more emojis to facilitate each expression we have.

What problems is Trillian solving and how is that benefiting you?

If they created a video call or regular call, everything would be easier.

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AU

Anonymous User

March 5, 2023 Source: G2.com
"I'm extremely happy that Trillian exists."
What do you like best about Trillian?

The support staff is quick to respond to my needs.

What do you dislike about Trillian?

Unfortunately there was a learning curve for many of our end-users.

What problems is Trillian solving and how is that benefiting you?

We needed a messenger-style application to communicate between staff members quickly.

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AU

Anonymous User

January 27, 2023 Source: G2.com
"Trillian has been invaluable."
What do you like best about Trillian?

I like that I can stay connected with my team members even when I am not signed into work.

What do you dislike about Trillian?

I have not experienced any negative areas.

What problems is Trillian solving and how is that benefiting you?

Trillian has made effective communication between co-workers and supervisors available.

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DQ

David Q

January 11, 2023 Source: G2.com
"Inexpensive and fully featured HIPPA compliant chat software"
What do you like best about Trillian?

This software is similar to slack in its features and appearance and is far less expensive to make HIPPA compliant than slack is. It's fully featured, offers group and private group channel-based chats, and even provides an emergency contact option which is helpful to our healthcare workers.

What do you dislike about Trillian?

The second panel is a bit complicated to get used to initially, if you have used slack before it will quickly get familiar but there are enough differences to be confused with it at first if you are not tech-savvy.

Recommendations to others considering Trillian:

If you're looking for a HIPPA compliant or even just a data secure chat messaging system for your teams with the ability to create dedicated private channels similar to slack, this is a much more affordable option with a few additional features beyond what slack offers.

What problems is Trillian solving and how is that benefiting you?

We're using Trillian to communicate across internal teams and with practitioners while maintaining HIPPA compliance standards. It is a fantastic alternative to more expensive solutions.

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AU

Anonymous User

December 16, 2022 Source: G2.com
"VERY EFFECTIVE"
What do you like best about Trillian?

Immediate messaging, able to see who is on/offline/away/app

What do you dislike about Trillian?

There's nothing that I don't like about it

What problems is Trillian solving and how is that benefiting you?

Not having to search or hunt somebody down if you need to talk to them about something. private

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AU

Anonymous User

November 9, 2022 Source: G2.com
"Must Have"
What do you like best about Trillian?

ease of use, quick, automatic startup, mobile friendly

What do you dislike about Trillian?

there is nothing i dislike about trillian. Maybe have apple imessaging connecting but that won't happen

What problems is Trillian solving and how is that benefiting you?

communication with co workers is instant

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AT

Ahmad T

October 26, 2022 Source: G2.com
"Trillian: The Ultimate Business Instant Messaging Platform"
What do you like best about Trillian?

TRILLIAN IS SECURE AND INSTANTLY FREE TO USE

AND BEST OPTION FOR BUSINESSES PURPOSE

What do you dislike about Trillian?

EVERYTHING I FOUND WAS GREAT THERE IS NOTHING TO BE DISLIKE

What problems is Trillian solving and how is that benefiting you?

TRILLIAN IS FREE FOR INDIVIDUALS AND A BUSINESS MESSAGING APP FOR COMPANIES

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AU

Anonymous User

September 20, 2022 Source: G2.com
"Helpful platform for quick communication"
What do you like best about Trillian?

Easy search tool. Customizable notifications.

What do you dislike about Trillian?

Sounds w/ emojis. Inability to search thru messages by keywords.

What problems is Trillian solving and how is that benefiting you?

Quick communication within a call center that answers crisis lines. We have a need to connect with supervisory staff quickly in crisis situations, and this allows us to do that.

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CP

Corey P

June 29, 2022 Source: G2.com
"Great solution for company communication and file sharing platform"
What do you like best about Trillian?

The ability to manage multiple messaging platforms in one solution across mobile and desktop devices and administer your entire company with the admin portal.

What do you dislike about Trillian?

No major complaints that would discourage me from recommending trillian as a solution.

What problems is Trillian solving and how is that benefiting you?

Inner and outer office communication with file sharing.

Read more

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