TrackerRMS Reviews

I really appreciate the customer support! Yesterday, I needed assistance with something, and I reached out to customer support. Kristen Lane responded immediately with clear and easy-to-follow instructions. She was incredibly helpful and made the process so much easier.

Nothing yet. Although I haven't fully explored all its features yet, from what I've experienced so far, it's an excellent system

N/a

I love using tracker everyday at work, makes my job easier

I dislike how if my internet is running slow so does my trackr

Recruiting in general, being able to search through candidates more efficiently.

The quick replies once a ticket has been issued.

I wish the training was more in-depth, I find I have to use the ticket support help to get the things I need created, reports, placement emails etc.

Creating

I am new to Tracker, but it has excellent functionality, is relatively easy to use, and has an excellent support staff, especially Kristen.

Now that all of my data has been imported, there is nothing I don't like about the system. It is exactly what I need.

It is making it easier for me to keep track of all of my recruiting activities and also allows me to assemble marketing campaigns for my services. I can reach out to prospective candidates and employes to introduce my services.

Our team loves Tracker. It provides one location to house all of your clients and candidates and manage all aspects of the recruitment processes.

I just need to dedicate more time to use all of Tracker's capabilities. They provide excellent training tools but must devote the time to use.

Organizes and Tracks candidates through the recruitment process.

I enjoy the dashboards the most - as it is a great to see how well a recruiter is performing day to day / month to month. The quick response from Eric today was also great, had my issue resolved in less than 20 mins. Being new to recruitment, I had never used an ATS before but I find tracker very easy to use.

Having to open up the full candidate profile to send trackable emails sometimes is a bit of an inconvience.

I had an issue with my LogicMelon plugin - it has resolved in 20 mins via a chat channel which was great.

We've been working with Tracker for several years, and no matter how big they grow, they still offer a level of speed and responsiveness that I find so reassuring. The product has evolved significantly since we migrated from Bullhorn. What an outstanding upgrade. The chat help (Kristen, Eric and Andrew specifically) is always friendly, patient and resourceful.

I'm in Tracker ALL day communicating with clients and our Talent, I'm so grateful for a tool that's as easy to use, while constantly offering new features and upgrades.

I do wish there was 24 hour actual chat help, but the support videos always get me through.

What I like best about Tracker includes the integration with Oulook, CloudCall, and text messages.

What is least helpful about Tracker is that sometimes the dashboard takes too long to load.

Integration and ease of tracking applicants

Tracker has a clear and simple layout which makes it easy to use. I also like that there is an app available.

My only issue is that there could be less fields to put information. It seems like there are often 3 or 4 areas to put notes in when it could just be in one location.

The automation and bulk messaging features are of the most benefit to me.

Tracker Customer Service is great!! They have a chat option and its a real person! NOT A BOT. Also they actually help! Especially great for newer recruiters to be able to trouble shoot technical issues directly with admins.

There is no option for Arizona timezone so we have to change the timezones even though in AZ we dont change timezones to maintain the correct time. Not a huge deal, just something that probably needs to be updated.

Easy and quick to use. I can easily enter candidate information and drop resumes into the tool.