TOPS [ONE] Reviews

The ability to have a central place for community information and access for Owners and Board members.

The lack of a mobile app. It is difficult to do inspections and such onsite with crappy connectivity.

You get what you pay for!

The time savings is the most significant benefit. I do not have to search for Work Orders and follow-up information can be stored with the Work Order.

TOPS ONE is user-friendly; I love it compared to Pro. Our team with One is very informative, helps in any way and is there for any questions we have.

The only thing I have found that I don't like is specific areas; the cursor doesn't land on the following line, meaning I have to use the cursor to add what I need.

It makes JE much easier and you can Edit if you have a date wrong or any other issues. You can always go back and change it.

Navigation. You can always track back to the last screen you were on as well as where you have been. The blue line aka my bread crumb trail is key when training board members on the system. They always get lost and this seems to be the biggest help.

Integration. I feel that it always seems to be an uphill battle getting Tops one to integrate with other systems like smart banking strong room and com web ect .

Time management the automation processes save so much time and headache with the monthly items like collections applying charges and monthly reporting is a breeze with report packages.

I'm familiar with different Hotel Property Management Systems. Using TOPS(ONE) as a building management and community association system platform helped me a lot in all aspects of our operations. The customization of fields is vital when you want to customize the utility based on your community's needs.

We did not have it sooner. We were happy to have this upgrade.

Speak to a representative to learn more about the platform.

Accounts Payable tracking. Invoice tracking is efficient.

Work Orders tracking. You can print or email to the maintenance department.

Billing history. Clear and easy to understand.

When a ticket is put in its usually answered within the Hour. I've never had a complaint about their customer service. all customer service reps are extremely nice!

When using tops one and multiple of my co-workers also, it's prolonged or when it's doing an update. Needs more filters. able to make changes on multiple accounts

Definitely switch

Resetting customer's emails and solving ticket issues quickly. I recently made a mistake on a resale and tops help me restore the error. Ledgers are easy to read and filters make running reports easier

Ease of communication with peers. Used by our management company to communicate with the residents.

Nothing to report here. The application has all we need. All works well.

Learn all the ins and outs. Great application to make communication easier.

Review of documents, news from the community, news from the management company, calendars, etc.

The navigation is easy to follow and the software is very reliable.

At times the database of owners is not available via search function, but the support team is always quick to assist and get us back on track.

The reporting functions are critical and allow us to provide good support to the HOA we serve.

Cash Receipts and Entering Bills are so much easier now with batches.

It is still new and updating so it has glitches from time to time.

The automation for posting assessments, late charges and lockbox files is beyond helpful. We are much more efficient as a team working with TOPS. The use of a portal has made making payments for homeowners much easier and has reduced the number of questions and emails we receive about making payments.

The accessibility the owners have to view their info. and the ability for management companies to process reports across the board.

Honestly, there is nothing I would change.

Look into every aspect of your business that Tops may offer a solution.

Putting together the Financial report submitted to the Board of Directors. Providing access to owners to view their information.

It was easy to pick up and the training was informative

There is nothing on TOPS that I dislike.

It really is a briefcase for managers, we can do work from anywhere.

At first, getting the owners the link eblasted to them so they can register but the problem was fixed within the day