TOPdesk Reviews

The fact that not a single field is without a reason a d that you can't move forward for some crucial parts, unless you a certain you got the right details enclosed.

Perhaps one too many fields to enter details.

Customer issues. Improving the communication.

The automation of workflows and simplicity in filtering and resolving tickets and changes

The process if sending emails out of the tool

Consider that the implementation can take a rather long time depending on the needs but it is relatively easy to implement it

Software/hardware changes issues and requests

TOPdesk is helpdesk software for your organization is way easier to use and browser-based so you do not need any specific device that can be accessed from anywhere and deployment is very easy. As it is open-source it is easy for the integration of your data in product. It provides better management of services and task assigning. It also helps monitoring your department activities and task and their performance measure.

In TOPdesk getting extra module will cost you extra. There are many limitations. You can use only what it offers not always satisfy your organization's needs completely. You must need other integrated software for it so it will cause extra efforts and resources. Limited functionality not always fulfills your requirements.

TOP desk is a help desk for IT that automates your processes. It manages workflows of your organization and keeps changing flows within your organization. It is easy to change according to change management. Keep tracking of configurations items, passwords, etc and registrations. Keep tracking each department tasks and performance measure of each task. Also, provide reports of customer satisfaction measures. Keep tracking all the records of complaints, any failure and process them for further improvement.

It is very easy to use TOPdesk to offer simple report customization. It allows the extraction and analysis of information kept inside the helpdesk solution. It has a referring method for execution. It is very easy to organize and enclose the data into the system. From current support requirements to a client information record, the data can be imported. It changes the management demand for mobile phones and VPN access with twofold support.

It does not permit the users to bring their profile up-to-date with extra details including contact numbers, links from social media platforms, education, and courses. SSP procedures could be more flexible if they were HTML able to deliver an improved user interface to users. It does not offer a management system for time and cost.

TOPdesk develops and offers the facility of management solutions that permit standard, large and international companies to handle their information technology, services management, and HR support counters. TOPdesk flawlessly incorporates numerous support procedures in only one system enabling association between departments and bringing improved client support with Shared Service Management (SSM). TOPdesk is continually growing and conveying knowledge and skills worldwide, even though remaining trustworthy to its client-focused standards.

Very user friendly especially when using it for IT calls. Also very easy to navigate while using it for register IT related incidents. Another thing I really like is how easy accessible and nice the topdesk staff is they are always very friendly and precise while handling calls.

I really cannot think of anything that I miss or would like to improve on Topdesk Every update or new version gets better and better. Making it very easy to navigate which is a plus.

At my organization we used TOPdesk as the service desk tool for all IT calls. Not only to handle them but to track them as well and that was a great benefit to be able to track the progress on a problem.

We're grateful to have selected the TOPdesk. Configuration and layout is very straightforward relative to many other ticketing systems that have been converted within a few months with no need for a professional engineer. The UI for both Self-Service Displays and the Management Display is unique, and we really like how the suggested information items appear immediately when an incident occurs.

One weakness, creating workflow-based emails alerts is very difficult and time-consuming. Our deployment leader has had a difficult time establishing the triggers to work with. This caused our job to be delayed for a few weeks. Weeks after that, we still have sensations that really don't work right. It typically takes about an hour to repair the cause.

TOPdesk guidance is very helpful by smartphone, emails, computers or a self-service portal. Problems and issues are usually resolved or answered within a given timeline. SAAS networking is still very effective, with a negligible amount of downtime over the past 2 years.

How accesible TOPdesk is for new users. TOPdesk is an easy tool to use for teams that start working in TOPdesk. But it also meets the requirements of more mature teams.

Some modules do not offer the full functionality we want.

Better registration of devices and software.

Many of the teams that start using TOPdesk, used outlook before. TOPdesk helps them registrate and handle calls more efficiently. Also it allows them to report on their calls, giving them more insights in their workload.

We stopped using multiple tools because TOPdesk could provide a solution (for example, we used to have a separate tool for catering, which is now embedded in TOPdesk).

Improves the IT organization and makes team work easier

It can be challenging to fully understand

Invest in some tailored modules, since this greatly benefits the organization. Good implementation is the basis for succesful usage among users and admins.

First line helpdesk requests, lead time has been greatly reduced

Topdesk offers me the best solution in the creation of systems with exceptional signage. I also have a variety of possibilities and very nice connections between various add-ons for customizing reports.

I would like the process of designing forms to be a bit more intuitive. In addition to being able to have more flexibility within the system

Nothing more to think about than TOPdesk is simply the ideal for work processes and sales management.

We use TOPdesk throughout our organization to carry out incident, configuration and contract management because we get very involved with new suppliers.