Toonimo Reviews

For us, the key differentiator was the audiovisual guidance. we AB tested our on-boarding experience between Text Bubbles and audio and got great results with the audio!

Toonimo increased our trial conversion.

It could be great to have an internal collaboration functionality inside Toonimo dashboard to be able to leave comments to other team members about edits.

It's a great tool, really helped us, very recommended!

Conversion from trial to paid, first-time on-boarding user experience, customer support reduction.

The experience of working with Toonimo has been a pleasure for me and the team, we were able to achieve all of our business goals with Toonimo and we are very happy with the vendor choice we've made.

At first it took us some time to get full control over the editor on the more complex walkthroughs creation, I wish there was a recording feature that would "invent" walkthroughs after.

Love this tool, use it, and they have greatt support

Faculty training, employee training, students onboarding and more.

Fleetonomy is a SaaS solution and we use Toonimo for onboarding of our customers users.

Toonimo has some super cool functionalities and the combination of audio-visual and text bubbles is great.

Rule engine is good, with every option we need including custom javascript.

Coach marks library is also something cool we didn't see when we looked at other vendors. The element detection also works great.

Integration was also super fast

There is no ability to record a flow and then it auto creates walkthroughs on it. (something we used to have in automation testing softwares). Also we use Toonimo for multiple languages and with unique languages it sometimes takes around 3 business days to record.

Users onboarding is now smooth due to Toonimo. We track metrics like user engagement and conversation in some of our funnels and got some great feedback from end-users and good KPI results.

I am a part of the team that builds the walkthroughs, it's intuitive and very easy to use, slick UX, we have a great relationship with the success team. Overall a great experience.

I think that the layout of the text bubbles can be slightly improved. But overall I use it for awhile now and didn't have glitches with the product so far.

Overall a great product that provides the value, we use to do everything through a different vendor and that didn't work well for us. Element detection is great, especially as we have HTML attributes that changes frequently. I recommend.

Prodcut onboarding for our SaaS customers end-users.

Other than the great service, since we've signed with Toonimo our onboarding experience has been streamlined, our engagements metrics has increased and it's overall a better user experience. Highly recommended.

When we started our work with Toonimo, they didn't have per-user analytics (which they only later introduced) as well as the self-service component which significantly improved during our license term.

The service is highly professional, availability is high, product is intuitive. I would definitely recommend it.

SaaS product onboarding instead of account managers. Toonimo reduced onboarding time and improved self service and overall platform engagement.

My experience with the professional services team was very positive. The product is intuitive and easy to use

No negative feedback at this point. I used another solution before which didn't meet my expectations on easy onboarding.

Use them!

We use Toonimo for employee training , for SalesForce and Workday, and one proprietary application .

We have benefited self service, and higher engagement

It's helpful to engage with our site visitors to quick share with them who we are along with a tour of our site.

Not sure we have a "dislike" that is currently frustrating us. It would be nice and helpful to integrate with our CRM (zoho)

A quick way to engage and summarize what we have to offer to our potential customers.

The simple and intuitive ability to implement on any number of 3rd party web-apps, whether or not you have access to the code. This tool is appears as a native tool within our SaaS products, and gives customers and/or our staff self-help tools. We especially like the voiceover capabilities, in addition to the standard walk-through functionality, which none of Toonimo's competitors offered. The on-boarding and implementation is provided with strong customer support, and Toonimo will help you build out your first walkthroughs to ensure successful adoption.

Some of the analytics tools aren't as fleshed out as one might like from an overall review perspective. You have to drill into a specific engagement instead of having an overall dashboard with all of the analytics. They do have the ability to retrieve the analytics data through an API though to your own BI tool.

I would definitely take the time to ask use case and scenario-based questions. Ask the consultant to show you how to do something in the demo environment to make sure you both understand your needs, and that the system actually fulfills that need. I would also take advantage of the free trial they provide to go in and play with the system yourself. It is a super intuitive system, especially building basic walkthroughs, so you can get a feel of what it will be like to build and maintain on your own.

Providing new customers with walk-through and self-help tools that can walk them through specific processes on our customer portal. Also using for digital adoption and to build walk-throughs and self-help tools for staff that is interactive and layered right on top of our SaaS products.

Fairly easy to build flows and especially like combination of voice over, text bubbles, and effects to help identify key areas of data entry pages. Developer assigned to work with me was very helpful all along the process

depending on your platform it can require a lot of time to build a flow. not a toonimo issue but a poor internet connection impacts speed at which flows are loaded on the page

adds an option to deliver how to self guided content to a glabal group of end users

deploying system to global end users

Suitable to run in containers, reliable, good performance.

REST API needs a little improvement and more documentation.

Saves a lot of training time.