Tiledesk Reviews

Tiledesk’s ease of use and no-code approach. The ability to create diverse bots with a simple drag-and-drop interface is indeed a standout feature. The seamless integration with ChatGPT, enabling the generation of highly human-like responses, certainly enhances the conversational experience and lead generation capabilities. It’s wonderful to see how Tiledesk is leveraging the power of AI to revolutionize customer interactions.

Tiledesk has been able to meet all your needs so far. As of now, there doesn’t seem to be anything to dislike as it has covered all the features you were looking for.

Tiledesk is addressing a critical issue by automating customer inquiries, significantly reducing the workload on your customer service team. By training bots to respond more accurately, Tiledesk ensures that your customers receive precise and timely answers to their questions.

The bots from Tiledesk serve as a robust search engine capable of reading all your webpages and knowledge base. They can generate human-like responses based on the information they find, offering a more natural and engaging customer experience.

Tiledesk is very is softwere no coding skills required to use.

easy to create workflows customer service very good

Genearating AI chatboat faeuture is very nice.

Easy improt and export of Chat boat templates

Integration of softwere is good

Everything is very good , sometimes lagging is there I dont know due to my network issue

All are good

Easy improt of chatboats and live chat and cusomer satisfaction

Tiledesk has completely transformed our approach to customer communication, offering an intuitive platform that ensures efficiency and effectiveness. Their exceptional customer support guarantees smooth operations, establishing Tiledesk as an invaluable asset in our competitive sector. I also appreciate the "Help Center" feature, and the ability to link a chatbot powered by ChatGPT to this help center (FAQ) to respond to customer inquiries is simply outstanding!

Two features that would be incredibly valuable to us include:

- Browser Sharing: This would enable us to assist our clients more effectively by navigating through their browser.

- Live Translation: This feature would facilitate smoother communication with clients from various linguistic backgrounds.

Customer support for a marketplace (customer and business side).

Get 24/24 7/7 support.

Ultra fast support thanks to chatbot.

I was looking for a chat product that I could use for both my client portal and for my website. I found Tiledesk and it has been perfect for our needs. I love that I can customize the name and photo of the bot as well as the chat pop-up so that it is consistent with our branding. The visual flow builder has also been great and makes it easy to implement and create workflows that make sense for our business and needs. The customer service has also been great. Michele is very responsive and takes the time to listen to what you need and provide a solution. Definitely recommend Tiledesk if you are looking for a chat tool.

Tiledesk has all of the features we were looking for, so nothing comes to mind for anything to dislike.

We needed a chat feature to add to our client portal and for our website. Tiledesk is able to solve both of these problems and help us streamline communications with our clients and prospective clients.

Tiledesk allows us to create different chatbots and use them everywhere, from our website to social media like WhatsApp.

With Tiledesk, we have a single inbox for all messages coming from everywhere, which means we can manage customer communication much faster and be sure that we do not miss any customer inquiries.

By using chatbots and a knowledge base, we could manage more than 80% of customer inquiries using chatbots, and our agents spend their time on the other 20% of inquiries which are more complex or involve dealing with a contract.

This not only saves a lot of time for our agents but also increases our revenue considerably.

Since we started using Tiledesk, everything has worked great; support is very helpful.

We struggled with the implementation of some features, but thanks to their support them we managed to solve everything in less than a day

It allows us to create different chatbots and use them everywhere, from our website to social media like WhatsApp. With Tiledesk, we have a single inbox for all messages coming from everywhere, which means we can manage customer communication much faster and be sure that we do not miss any customer inquiries.

Es una gran apliacion para hacer chatbot, tiene muchas opciones y sobre todo lo que mas me gusta es el servicio tecnico. He tenido algunos problemas y han estado ahi para echarte una mano.

EL paquete basico no tiene incluido dialogflow. Pero dicen que estan trabajando para que si logica interna haga lo mismo que dialog flow.

El poder dar informacion directa a los usuarios sin tener que estar alguien detras.

The tool has been a game-changer for managing customer inquiries. The platform offers an impressive set of features that significantly improve support processes. One of the standout features is the chatbot builder, which allows businesses to automate common tasks and provide immediate assistance to customers. The ability to manage conversations across multiple channels, such as WhatsApp, Facebook Messenger, and Telegram, is also a huge advantage. Additionally, I appreciate the easy tracking of customer data and the ability to generate reports, which helps in identifying areas for improvement.

It could be a bit overwhelming to set up initially. The platform offers a wide range of features and options, which can be challenging for new users to navigate. However, once you get the hang of it, Tiledesk becomes easy to use and highly effective in managing customer inquiries.

The tool solves the problem of managing customer inquiries efficiently. With its chatbot builder and multi-channel support, businesses.

Tildesk offers free and powerful chatbots, it is very easy to set up and their customer service is also very responsive in helping us resolve problems.

None that I've experienced. Every issue raised was solved

The customer has an immediate responses thanks to Humans, Chatbot and Apps that work in harmony without having to call

The interface of the application allows you to cover different points when setting up the chatbot, the tools help you to cover every possible outcome that you need for your webpage.

Altough no coding experience is needed to set up, having a background in logics and programming will allow you to set up everything faster.

The scalability of the application allows you to quickly adapt to any changes, reducing costs of implementation and production time.

*Genrous free plan* and fully-featured platform, continuously working on new ones such as Chatbot Design Studio which has huge potential to improve existing processes. API-driven product with good integration margins (Widget SDK and others) and self-hostable.

Self-hosting may be a bit difficult to spin up and maintain due to large codebase. Missing a few really small bits that would make the design top notch and more premium-like, aligning to some competitors (but they're accepting suggesions and working them out 👍).

Tiledesk helps the business connect to its customers through live chat sure, but simultaneously earns time for the business itself thanks to chatbots that can often handle most of the frequently encountered issues without human intervention.