ThriveDesk Reviews

ThriveDesk has an intuitive interface along with some powerful features Mozilla shared inbox and live chat that improve the usability of customer interactions which is what I love most about it. The knowledge base is another impressive feature whereby customers easily get the answers and the number of support tickets reduces. Together with the smooth made with WordPress and WooCommerce, it is great for e-commerce projects. But what is even more interesting is its cost in comparison with other similar solutions!

Nothing yet. Its already affordable, what else can I demand? It fulfills my current requirement.

Many, It resolving key issues in the areas of communication and customer support management. With its shared inbox, our team responds to requests without overlapping, thus reducing the time needed for their replies. The live chat option allows us to interact with customers as they browse the site which increases both the conversions and customer satisfaction levels. The knowledge base cuts down the overall number of tickets by allowing customers to retrieve the answers on their own. ThriveDesk integrates with Word Press and WooCommerce nicely and that helps to organize the work processes and save many hours of minor work. These features have greatly increased outputs of our team, upgraded the customer experience and enabled us to spend more time on business development activities.

It has most of the essential features required on a support desk software, so multiple tools are not required; the UI is also really good. The team also updates the software pretty regularly which is a great thing.

None so far; as mentioned, they keep updating the software pretty regularly.

It helps with my customer support management

The Shared Inbox feature is affordable and impressive. I hear they are working on integrating AI in their docs too.

Third party integrations could be a bit priority.

We have multiple products, and ThriveDesk can help us solve the issue facing credentials for the mails with their shared inbox. It's easy to add someone to the team, create a doc, make automated replies and so on.

The live chat, ticketing, and collaboration features

I can't think of anything off the top of my head right now.

ThriveDesk centralizes customer communication, streamlines workflows with automation, and enhances self-service options, leading to faster response times and improved team efficiency.

We’ve been using ThriveDesk for several months now, and it’s completely transformed our customer support experience. As a growing SaaS company, we needed a platform that could centralize our support channels, streamline ticket management, and ultimately help us deliver a more efficient, personalized service to our customers. ThriveDesk has exceeded our expectations in all these areas.

The onboarding or initial setup took a bit longer than expected, and it would be great if the product included more guided tutorials.

ThriveDesk is helping us unify and streamline our entire support process, turning what used to be a time-consuming and fragmented system into a single, efficient hub. By bringing together email, live chat, and other communication channels, it’s much easier to ensure no customer inquiry slips through the cracks. Automation features and saved replies drastically cut down on repetitive tasks, letting our team focus on more complex issues. As a result, we’re responding faster, improving resolution times, and ultimately delivering a far better experience to our customers. In short, ThriveDesk is boosting both our productivity and customer satisfaction—key benefits that directly support our growth.

ThriveDesk is an excellent customer service software that combines simplicity with powerful features. Its shared inbox is a game-changer for managing all customer queries in one place, fostering team collaboration and efficiency.

Everything is okay; no major dislikes found

The live chat feature is particularly impressive, offering real-time insights into customer behavior and customizable branding to align with your company’s identity.

It's simple ui, which is very easy understand.

need improvement in the website assistant

It making our support agent life easier by providing better option for support ticket solving. ability to merge ticket, chekcing envato purchase code, saving a lot of our support agent time.

This is a very helpful, easy to use software our team like it and use it every day. The UI is simple and intuitive. Some detail design and features give us clear view of each ticket quickly. When having issues, Thrivedesk team response quickly.

We use WooCommerce website and the integration just works.

Sometime the response is slow. The mobile app is not so ready yet but still can read most of ticket on mobile device.

Resolve customer ticket issue quickly and clearly.

Responsive Support: Every time I hit a snag, the ThriveDesk team was there in a flash. Their quick responses made a huge difference.

Great Customer Service: The support team, especially Parvez, was super helpful. They made sure everything was running smoothly and were always ready to help.

What stands out the most about ThriveDesk is its robust ticket management system. The interface is intuitive, making it easy to sort, prioritize, and assign tickets to specific agents. This level of organization dramatically improves efficiency and ensures that customer queries do not go unnoticed.

While ThriveDesk excels in specific areas like ticket and inbox management, it falls short in other aspects. The contact management feature is notably less impressive, lacking the depth and customization options found in more comprehensive customer relationship management systems

ThriveDesk streamlines our customer service by optimizing ticket management, enabling real-time chat, and centralizing inbox communications. These features boost our operational efficiency and customer satisfaction.