Textline Reviews

User Rating

4.6/5 (Based on 96 Ratings)

Rating Distribution

Excellent
74%
Very Good
17.7%
Average
2.1%
Poor
3.1%
Terrible
3.1%

User Sentiments

Ease of Use, Excellent Customer Service, Extensive Integrations, Effective Communication

Limited Auto-reply Functionality, Occasional Software Glitches, Lack of Group Messaging Feature, Confusing Pricing Structure

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Review Summary

Overall, users praise Textline for its user-friendly interface, ease of use, and efficient customer support. They appreciate the ability to send and receive text messages, schedule appointments, and manage customer conversations in one platform. Many users highlight the time-saving benefits of the software and its positive impact on their productivity. While some users have reported occasional technical glitches, the majority of reviewers agree that Textline is a reliable and valuable tool for businesses seeking to streamline their communication and customer engagement.

Pros

Streamlined communication: Provides seamless messaging, SMS, and email options under one platform.
Costeffective: Offers affordable pricing with flexible plans, accommodating various budgets.
Customizable templates: Predesigned templates help streamline and personalize customer interactions.
Analytics and reporting: Robust analytics suite provides insights into customer interactions and campaign performance.

Cons

Limited integrations: Lack of integration with popular business tools may restrict its functionality for some users.
Limited thirdparty app support: Does not support integration with various thirdparty apps, limiting its customization potential.
Steep learning curve: New users may find the platform's features initially challenging to navigate and utilize effectively.
Limited reporting options: The reporting suite lacks advanced filtering and customization capabilities, limiting indepth data analysis.

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Reviews

Jeffery Twitchell

May 7, 2024 Source: Trustpilot.com

Text Line greatly improved communication's

i feel that Text Line has greatly improved the office communication's between our field expert's & the staff here in the building.

Elias Rodriguez

May 2, 2024 Source: Trustpilot.com

Many uses beyond just texting and…

Many uses beyond just texting and decent pricing although I'd like bigger discounts for larger volume of subscriptions.

Cheryl Ennis

April 30, 2024 Source: Trustpilot.com

Ease Of Use

Ease Of Use, Friendly Format, Shortcuts.

Moe Watson

March 14, 2024 Source: Trustpilot.com

I have worked with many sms platforms…

I have worked with many sms platforms in the past dropcowboy, textedly, slick texting just to name a few. Textline is by far the best text platform I have used. They're support staff is amazing and easy to communicate with where other platforms it is always hard to get a hold of someone. Ece, the representative that helped me get set up was very helpful with both accounts I have set up with them. I highly recommend.

Jeff Yoder

March 6, 2024 Source: Trustpilot.com

he did a good job

Date of experience: March 07, 2024

Jeannie Lee

March 5, 2024 Source: Trustpilot.com

Really convenient for us

Date of experience: March 06, 2024

AuctionVcommerce LLC

February 11, 2024 Source: Trustpilot.com

Very Responsive, Easy Support Process

The company is very responsive, and the support process is very convenient. No lengthy ticketing process.

T & J TAX SERVICE INC

January 30, 2024 Source: Trustpilot.com

Amazing

After 4 years had a problem and it was fixed with non-issue and Great service.

Best communication tool I have ever had. My clients love having it 24/7.

kids

January 22, 2024 Source: Trustpilot.com

great customer service

I was having difficulties restarting my account and getting all my correct disclosures and I had the pleasure of working with Jennifer, who helped me every step of the way, customer service with Textline has been first class - Thank you

Kaylan Pohlman

January 7, 2024 Source: Trustpilot.com

Great product and really friendly

Great product and really friendly, quick replies on the support side!