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Terryberry Reviews

User Rating

4.8/5 (Based on 171 Ratings)

Rating Distribution

  • Excellent

    80.1%
  • Very Good

    16.4%
  • Average

    2.9%
  • Poor

    0.6%
  • Terrible

    0%

User Sentiments

Excellent Customer Service, Ease of Use, Good Variety of Gift Options, Timely Delivery

Occasional Technical Issues, Limited Gift Selection, Outdated Admin Website, High Shipping Costs

Do You Use Terryberry?

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Review Summary

Overall, users report positive experiences with the product, citing its user-friendly interface, comprehensive features, and excellent customer support. Many users find the product intuitive and easy to use, with a short learning curve. The features are praised for their depth and flexibility, allowing users to customize the product to their specific needs. The customer support team is consistently mentioned for their responsiveness and helpfulness, going above and beyond to resolve issues and answer questions. While there are occasional mentions of minor bugs or glitches, they are generally overshadowed by the positive feedback.

Pros

  • Easy to use and navigate interface: users can easily find the information they need.
  • Comprehensive feature set: Terryberry offers a wide range of features that can be customized to fit businesses' specific needs.
  • Strong customer support: Terryberry provides excellent customer support, with a team of experts who are always willing to help.

Cons

  • Expensive compared to other similar products: Terryberry can be more expensive than other products with similar features.
  • Occasional glitches: Some users have reported occasional glitches and bugs with the software.
  • Limited integrations: Terryberry does not integrate with as many thirdparty applications as some other products.

AI-Generated from the text of User Reviews

Reviews
PE

Pat E

July 17, 2023 Source: G2.com
"Motivating Team with Terryberry"
What do you like best about Terryberry?

Keeping my staff interested and motivated is my biggest concern as a team manager. For this, Terryberry is the ideal solution. Recognization and awards are made simple by its various features and user-friendliness. The support team is always on hand to assist with any issues, and the customer service is superb.

What do you dislike about Terryberry?

There might be bugs or technical restrictions with Terryberry, but from what Ive seen, they fix any problems right away. By consistently delivering updates with new features, they also show a dedication to always developing their programme, which is fantastic to see. To make sure people are aware of the changes, it would be advantageous if they increased their communication with reference to these upgrades.

What problems is Terryberry solving and how is that benefiting you?

Colleagues can share real-time feedback from clients, customers, coworkers, and international supply chain partners on our companys intranet, known as our Community. The recognition energy on this platform has been effectively maintained at a high level. We give equal weight to team and individual honours. Due to the platforms user-friendliness and ability to integrate two merging businesses with comparable values and ideals, it was made possible. We were able to draw attention to the benefits of each business, facilitating a speedier and easier transition while creating respect and enthusiasm for one another.

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CB

Chris B

May 11, 2023 Source: G2.com
"Terrberry is Nutrition for Your Recognition"
What do you like best about Terryberry?

As a midsized business, it is of great value to us; ease of use, tremendous support and rapid response from competent professionals, and it involves seamless customization to our needs and values.

What do you dislike about Terryberry?

No reservations about the Company or the product.

What problems is Terryberry solving and how is that benefiting you?

The most impactful solution is that the platform allows our global company to acknowledge others worldwide for the effort and behaviors that matter to us as an organization. Embedded in our Company intranet, what we call our Community, colleagues can share comments in real-time from customers, clients, colleagues and global supply chain partners. It has kept recognition energy alive and at high levels. We value team recognition and individual recognition. Because of the easy-to-use platform, we brought two merged companies with similar values and beliefs. We shared what was good about each of them, helping the two companies become one faster, with more appreciation for the other with positive energy.

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AU

Anonymous User

May 11, 2023 Source: G2.com
"Retirement and Service Awards"
What do you like best about Terryberry?

Response time. Terryberry is quick at responding and taking care of any issues or questions.

What do you dislike about Terryberry?

Availability is sometimes an issue and delays happen.

What problems is Terryberry solving and how is that benefiting you?

Benefits are...we have a contact person and not just some customer service person. Issues are resolved quickly.

Read more
TR

Tashauna R

May 11, 2023 Source: G2.com
"A fantastic recognition program with lots of options and a helpful team!"
What do you like best about Terryberry?

Terry Berry's GiveAWow product is a fantastic software to address any and all employee recognition and engagement needs a company has. There are a lot of different features to choose to include or leave out, depending on your needs and your company. Their programs are really easy and user-friendly. In addition to the great software, I really appreciate the team. Everyone I have worked with at Terry Berry has been fantastic - very helpful, informative, and kind!

What do you dislike about Terryberry?

Sometimes there are technical glitches or limitations, but Terry Berry seems to address technical issues in a timely manner. They also seem to be constantly working on software feature updates, which is nice! Those updates should be communicated a bit better, however.

What problems is Terryberry solving and how is that benefiting you?

We use Terry Berry's GiveAWow program for peer-to-peer recognition, service milestone awards, birthday posts, and various surveys can be delivered via the Recognition Mailbox feature. All of these things being in one place makes it a lot easier for our team to use and see everything. The reporting helps us better understand recognition and morale trends within each department or level as well.

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DM

Daniella M

March 15, 2023 Source: G2.com
"Tackling new adventures together"
What do you like best about Terryberry?

I feel very supported by everyone at Terryberry. I'm new at this job, and new at working with a recognition program so I'm extra needy :) I never feel silly for asking questions and I feel comfortable reaching out to anyone on any team from finance to reporting.

What do you dislike about Terryberry?

The only hiccups we have had is in the billing department. But the TerryBerry staff have been thoughtful, helpful, and collaborative in tackling the issues we have been having.

What problems is Terryberry solving and how is that benefiting you?

So many of our employees are remote and living around the world. This system has brought connection and excitement around recognition for those that are not 'near' each other. Its easy to use and well received overall.

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KG

Krista G

February 16, 2023 Source: G2.com
"Great Customer and Sales Service"
What do you like best about Terryberry?

The personal affect that every single person had on creating a program meaningful for all of our employees

What do you dislike about Terryberry?

Only downside was the length of time to get the program right.

What problems is Terryberry solving and how is that benefiting you?

Employee engagement which has been huge for our company. The personal effect on every single email is amazing!

Read more
MS

Michelle S

February 15, 2023 Source: G2.com
"Every business needs Terryberry"
What do you like best about Terryberry?

It makes recognizing our employees super easy, birthdays are streamlined and employees can give shout outs to each other to help improve the culture.

What do you dislike about Terryberry?

Nothing, love it! The implementation was smooth and the employees love it.

What problems is Terryberry solving and how is that benefiting you?

It is allowing employees to give shout outs for a job well done. In addition, it gives employees more choices when it comes to milestones and birthdays.

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JL

Jolynn L

February 15, 2023 Source: G2.com
"Design team was great and easy to work with!"
What do you like best about Terryberry?

My account reps at TerryBerry were very responsive and worked well together as a team. We worked with Michelle Nedved to redesign our anniversary awards this year. She helped me with design ideas and artwork. Then Crystal Smith helped with the order, making sure we received it in time for our awards dinner. Very happy with the new designs and the whole process!

What do you dislike about Terryberry?

No downside I can think of - my experience was great!

What problems is Terryberry solving and how is that benefiting you?

We needed updated designs for our anniversary awards and Terryberry provided some great ideas and worked with us to create unique awards.

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LW

Lisa W

February 14, 2023 Source: G2.com
"The Terryberry team was awesome."
What do you like best about Terryberry?

The program was easy to set up with input from their team. The entire staff Terryberry staff was responsive and collaborative.

What do you dislike about Terryberry?

We experienced one glitch during the program launch. The team was very responsive and fixed the issue immediately.

What problems is Terryberry solving and how is that benefiting you?

The one implementation issue we had was fixed quickly at the beginning.

Read more
MP

Melanie P

February 14, 2023 Source: G2.com
"Excellent Customer Service!"
What do you like best about Terryberry?

The team at Terryberry is helpful, attentive, responsive, and kind. They go above and beyond in all that they do.

What do you dislike about Terryberry?

The online invoicing system is a little frustrating, but that is due to Captcha, not Terryberry.

What problems is Terryberry solving and how is that benefiting you?

We needed an easier way to recognize our team members and Terryberry has done just that. They have provided us with excellent options and an online portal where you can place orders, pay invoices, request help, etc.

Read more

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