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TenantCloud Reviews

User Rating

4.3/5 (Based on 328 Ratings)

Rating Distribution

  • Excellent

    57.3%
  • Very Good

    26.8%
  • Average

    7%
  • Poor

    2.7%
  • Terrible

    6.1%

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Review Summary

TenantCloud is a popular platform among landlords and property managers, praised for its affordability and user-friendly interface. Users highlight the ease of collecting rent payments online, managing maintenance requests, and generating reports. However, some users find the platform lacks certain features, such as robust CRM functionality, bank integration, and customizable listings. While the support team is generally responsive, concerns have been raised about inconsistent payment processing times and the recent removal of free tier options.

Pros

  • TenantCloud is affordable and offers essential features for property managers.
  • It streamlines communication with tenants through its online portal.
  • The software helps automate tasks like rent collection and late fee management.

Cons

  • The interface can be cumbersome to navigate, requiring some time to become accustomed to.
  • The payment processing system has been reported to be slow and unreliable by some users.
  • Some users have found the lack of robust reporting features to be a downside.

AI-Generated from the text of User Reviews

Reviews
BR

Bruin Rentals

September 5, 2024 Source: Trustpilot.com
Tenant Cloud makes everything seamless…
Tenant Cloud makes everything seamless for our tenants and managing our rentals. We love the features like move-in/out inspection report, maintenance request portal, and the option to log property fees. We couldn’t do what we do without tenant cloud!
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C

Claudia

September 2, 2024 Source: Trustpilot.com
The only thing you need to manage your properties
Tenantcloud provides everything we need in managing our properties. We are a family own business so we don't have a big team to manage properties counting 50-100 doors, for short and long term rents. But finding tenantcloud really help with all the hassle. It's very easy to use and they just know what property manager needs. I do hope they can expand and be more international friendly as we are based in Asia, instead of the US. But otherwise, no complain.
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JW

Jennifer Williams

September 1, 2024 Source: Trustpilot.com
Tenant Cloud is inexpensive and easy to set up!
I like Tenant Cloud it was easy to set up and they have a lots of articles to help guide you along the way. I’ve only had to reach out to support once and they were very helpful and answered my question quickly. I’d recommend Tenant Cloud its inexpensive and easy to use.
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RS

Rahul Singh

August 31, 2024 Source: Trustpilot.com
Appropriate tools for managing a few…
Appropriate tools for managing a few properties. I was hesitant to start paying for this as I only manage a few properties, but I find it very useful to manage the whole process all in one place.
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SS

Scott S

August 29, 2024 Source: Trustpilot.com
TenantCloud has been an invaluable…
TenantCloud has been an invaluable tool, enabling me to streamline property management efficiently. It offers an excellent user interface along with all the essential tools needed for property managers to succeed. Additionally, the team's responsiveness to support cases is exceptional, truly best in class.
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DJ

Divin John

August 29, 2024 Source: Trustpilot.com
Great software
Great software. Easy to use.
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C

Charlie

August 29, 2024 Source: Trustpilot.com
I’ve been using TenantCloud for almost…
I’ve been using TenantCloud for almost 2 years now and I love it. It’s user friendly for myself and for my tenants. I have not had any issues with the program yet. I’d recommend to anyone
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AT

Ashley Turner

August 28, 2024 Source: Trustpilot.com
Self managing landlord- Front and center
If you are a self managing landlord, this app is for you. I can upload a signed document, receive maintenance requests and link the handyman. Tenants like it because of the payment system. Oh, the cost is minimal.
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AD

Alexandra Davidson

August 28, 2024 Source: Trustpilot.com
Ease of use on the website and great…
Ease of use on the website and great pricing compared to other software.
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AJ

Angela Jackson

August 28, 2024 Source: Trustpilot.com
Excellent Software for Rentals
I have loved using tenant cloud for my small handful of rentals. They make it extremely easy to collect rent and the invoices and receipts are all automatic once you have things set up. The tutorials are very helpful when you first get started.
Read more

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