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Telnyx Reviews

User Rating

4.4/5 (Based on 452 Ratings)

Rating Distribution

  • Excellent

    80.5%
  • Very Good

    4.4%
  • Average

    2%
  • Poor

    0.7%
  • Terrible

    12.4%

User Sentiments

Exceptional Customer Service, Competitive Pricing, Ease of Use, Extensive Number Selection

Porting Issues, Account Suspension Issues, Inadequate Number Availability in Certain Areas, Lack of Direct Phone Support

Do You Use Telnyx?

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Review Summary

Users commend Telnyx for its high-quality voice and video calling, with many reviewers describing the experience as "crystal clear" and "seamless." The user interface is also frequently praised for its intuitiveness and ease of use, with reviewers appreciating the straightforward onboarding process and the ability to quickly set up and manage their communication needs. Additionally, Telnyx's customer support team is often highlighted for its responsiveness and helpfulness. However, some reviewers have mentioned occasional issues with call quality and connectivity, and a few have expressed concerns about the pricing structure.

Pros

  • Global reach and reliable infrastructure: Telnyx offers extensive global coverage and a robust network, ensuring seamless connectivity and high call quality.
  • Flexible API and easy integration: Telnyx's welldocumented API and straightforward integration process enables developers to quickly and easily incorporate telephony features into their applications.

Cons

  • Complex pricing structure: Telnyx's pricing can be intricate and challenging to understand, making it difficult for customers to accurately estimate their costs.
  • Limited customer support: Some users have reported experiencing slow response times and difficulties in resolving issues, resulting in frustration and potential delays.

AI-Generated from the text of User Reviews

Reviews
AB

Arjan & Marloes Bijnen

December 10, 2024 Source: Trustpilot.com
Karl did offer me a great support!
I had a mixed experience with Telnyx, but in the end, Karl truly saved the day. Initially, I struggled for quite some time with several other team members, as they weren’t able to provide the support I needed. However, once Karl stepped in, everything changed—he was incredibly helpful, professional, and efficient. Karl is a real asset to the company!

The services themselves are top-notch. The connections are super reliable and of outstanding quality. Their pricing is highly competitive, and I also appreciate the strong focus on security and measures to prevent misuse of their services.

Overall, despite the initial challenges, I’m very satisfied with Telnyx thanks to Karl’s excellent support. Highly recommended!
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H

Hubert

December 4, 2024 Source: Trustpilot.com
Great service
Great service, they offer comprehensive documentation and easy to use APIs.
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AO

Ayorinde Olalekan

December 2, 2024 Source: Trustpilot.com
A Robust Communication Platform with Global Phone lines
For organizations struggling with the complexities of global communication, Telnyx provides a comprehensive answer. The platform eliminates the traditional headaches of international number provisioning, offering a unified solution that allows businesses to quickly establish communication channels across multiple countries. This is particularly valuable us as we are looking to expand our global footprint without investing heavily in complex telecommunications infrastructure. The Telnyx platform enable us to quickly provision customer service line in multiple countries for inbound and outbound calls.
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TV

Top VoIP

November 29, 2024 Source: Trustpilot.com
Have been using Telnyx for many years…
Have been using Telnyx for many years and the continue to provide outstaning support, service, features and the tech needed to run a successful telecommunications solution.
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JM

Julien Mobile.Pro

November 7, 2024 Source: Trustpilot.com
The customer experience is very cool
The customer experience is very cool, the quality is perfect and the support team very helpfull 🤩
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CS

Charles Sonigo

October 31, 2024 Source: Trustpilot.com
Very easy to setup and documentation is…
Very easy to setup and documentation is crystal clear even for someone with 0 knowledge of SIP Trunks
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LG

Laurent Grassin

October 30, 2024 Source: Trustpilot.com
Reactive and efficient human chat…
Reactive and efficient human chat assistance. Thanks again.
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BE

Bente Eskerod

October 28, 2024 Source: Trustpilot.com
Understanding Telnyx Tech
Karl helped me understand that I was missing a link while setting up my messaging profile :)
He was a HUGE help, because I'm not at ALL a tech kind of person - I can't wait to have my Podcast and Audio shows up and running
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UD

Udalovs D

October 23, 2024 Source: Trustpilot.com
Great customer support
Great customer support. Easy Navigation. I recommend Telnyx.very good call quality on call forwarding! Thank you guys.
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TC

Timothy Coup

October 1, 2024 Source: Trustpilot.com
Great Start with the Company
Great Start with the Company

We were in search of an Operator Connect provider with a strong self-service interface, and so far, this has met our expectations. The initial engagement and support have been excellent. Overall, a very promising start.
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