TeleCMI Reviews

User Rating

4.8/5 (Based on 75 Ratings)

Rating Distribution

Excellent
84%
Very Good
14.7%
Average
0%
Poor
0%
Terrible
1.3%

User Sentiments

Excellent Customer Support, Ease of Use, User Friendly Interface, Good Call Quality

Limited Features, Data Download Issues, Mobile App Issues, Occasional Connectivity Issues

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Review Summary

TeleCMI users consistently praise its exceptional customer support, responsiveness, and ease of use. The platform is frequently lauded for its affordability, feature-rich nature, and ability to streamline call management and tracking. However, some users note initial setup challenges due to telecom operator involvement, and expressed a desire for enhanced reporting features and mobile app functionalities. Overall, the reviews highlight TeleCMI's effectiveness in addressing inbound and outbound call needs, particularly for businesses seeking a cost-effective and user-friendly cloud telephony solution.

Pros

TeleCMI offers excellent customer support and responsiveness.
The platform is easy to use and offers smooth integration.
TeleCMI provides a costeffective solution for call management.

Cons

Initial setup can be challenging due to telecom operators.
The dashboard lacks advanced filtering and search options.
Some users reported connectivity issues and call drops.

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Reviews

Badri R

January 10, 2024 Source: G2.com

"Service and Support is Really Good"

What do you like best about TeleCMI?

Versatile Product and easy to use as we are using for several years

What do you dislike about TeleCMI?

Nothing Much As of now its ok, incase if any we will update in future

What problems is TeleCMI solving and how is that benefiting you?

Automated the Calls

Sam B

January 10, 2024 Source: G2.com

"Excellent CTI Services and Top Notch Support"

What do you like best about TeleCMI?

Easyablity on the on boarding side and I loved the most is their support. They are available 24/7 to assist us.

Ease of Implementation, Number of Feartures and Ease of Integration with Salesforce

What do you dislike about TeleCMI?

I've not seens any flaws as of now in TeleCMI.

What problems is TeleCMI solving and how is that benefiting you?

We are directly able to initiate the call from Salesforce as well as it is helping us alot to direct the call in appropreate department.

Komaldeep S

January 10, 2024 Source: G2.com

"Services are good and happy with the support"

What do you like best about TeleCMI?

Services are on time anf support are provided timly. Easy to use the dashboard.

What do you dislike about TeleCMI?

Need a best plan for inbound & outbound combined togeater in the basic plan

What problems is TeleCMI solving and how is that benefiting you?

With TeleCMI we are able to manage multiple calls related to support for our business.

Dr. Jeethendra K

January 9, 2024 Source: G2.com

"Best VOIP Outgoing & Incoming Call Service Provider"

What do you like best about TeleCMI?

The best part of TeleCMI is it has everything a business requires in terms of making Outgoing & Incoming calls, Even checking the call records, Waiting tune, & much more.

What do you dislike about TeleCMI?

One thing missing in TeleCMI is Mobile App

What problems is TeleCMI solving and how is that benefiting you?

To monitor the inbound & outbound calls.

VINOTHKUMAR R

January 9, 2024 Source: G2.com

"Best Customer Service"

What do you like best about TeleCMI?

The service and supports was good. Whenever we ask for the queries, it would be shorted out immediatly

What do you dislike about TeleCMI?

Nothing to say but some times rarely the calls not get connected

What problems is TeleCMI solving and how is that benefiting you?

Communication from our customers and clients much easier. And also the tracking and recording futures very useful for our records.

Anwesh B

January 9, 2024 Source: G2.com

"Best customer support"

What do you like best about TeleCMI?

Best customer support and integration was smooth

What do you dislike about TeleCMI?

Nothing as of now, havent come accross with anything that bad

What problems is TeleCMI solving and how is that benefiting you?

Customer interation and user calling was bit difficult but has improved a lot since we have telecmi

Balasubramanian T

January 9, 2024 Source: G2.com

"Few words about TeleCMI"

What do you like best about TeleCMI?

They are providing excellent support with high quality.

What do you dislike about TeleCMI?

No points to dislike the TeleCMI company.

What problems is TeleCMI solving and how is that benefiting you?

They are providing service to make call from Desktop. It was more helpful than using telephony with Handset.

Karthik G

January 9, 2024 Source: G2.com

"BEST IVR Option for Incoming Solution"

What do you like best about TeleCMI?

We Like the interface of Telecmi, which is very easy to track the calls and monitor the agents performance.

What do you dislike about TeleCMI?

If Api facility is available on the basic plan it would be helpful.

What problems is TeleCMI solving and how is that benefiting you?

Solves the problem of having the Multi Level IVR by Language Wise

Shubham A

January 8, 2024 Source: G2.com

"Telecmi - Calling service"

What do you like best about TeleCMI?

Service and prompt response from the company

What do you dislike about TeleCMI?

Sometimes recorded calls are not available and UI is also not very much user friendly.

What problems is TeleCMI solving and how is that benefiting you?

Tracking outbound calls, We're able to mointor our team's performance using it

Sahil B

January 8, 2024 Source: G2.com

"Good Services by Tele CMI"

What do you like best about TeleCMI?

Its good and affordable, I am easily be able to manage my work flow through Tele CMI

What do you dislike about TeleCMI?

Only minimum API calls are there, we are not able to set up the recoding features in our system please look into this

What problems is TeleCMI solving and how is that benefiting you?

Problem its solving like we have enhanced our product feature with the help of Tele CMI

TeleCMI Reviews

User Rating

Rating Distribution

User Sentiments

Do You Use TeleCMI?

Review Summary

Pros

Cons

Badri R

Sam B

Komaldeep S

Dr. Jeethendra K

VINOTHKUMAR R

Anwesh B

Balasubramanian T

Karthik G

Shubham A

Sahil B

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