Tekmetric Reviews

User friendliness and constant updates to efficiency and capabilities.

There is nothing I dislike about Tekmetric.

POS, CRM, financial reportin, inventory, you name it...

the best part about tekmetric is the intergrated multi store parts lookup and how easy it is to use.

So far havent really had any real issues with tekmetric

speed of quoting customers, separtion repair orders, all while making it look neat and organized

It is extremely easy to navigate through!

Nothing that I can think of right now, if there any issues we have reached out to the customer service team.

Tekmerchant is a new integration we have been using and it has been solving our deposit and payment option situation.

They are constantly adding and changing due to customer feed back. No system is ideal for everyone but they go out of their way to meet needs. It is definetly easier to use than some others I have used. Integrations seem to be easy enough for what we use. Customer support has always been a good experience.

I will be glad to see when get to a point that has a parts return print out for the vender and more control over configuaration of the tech board.

Constantly upgrading from user feed back

1. Parts integration. We can access most vendors and the ones we cannot are problems on the vendor side.

2. View / workflow. We have options on how to make it look. They have upgraded our ability to parse catogories in 2023 which has made it even better.

3. When we have a need, they are listening. We have several avenues of feedback and requests.

Reporting detail, especially with employee detail. But they are working on it.

We continue to increase our use of the system, especially with the workflow and tracking, by technicians.

The ease of use and RO creation. Very intuitive and makes the process of estimate, invoice and customer communication simple. Lots of integrations available.

Some labor times estimates are a little all over the place or inaccurate. Mostly good though.

Being able to combine what is usually several programs into one. Makes everything run much smoother and the process much quicker.

Virtual Inspections

Easy parts ordering

Able to send inspections and estimates to customers

Getting approval online - virutally shows approvals

Tends to crash too much, does not bulk pads rotors deal on parts tech

customers not saying they didnt approve work, easier contact with customers, being able to send virtual inspections

After trying out several other shop management systems my shop settled on Tekmetrics due to their ease of use and their intergration platform from bookkeeping, card procesing, to social CRM connectivity. They don't require signed contracts that lock you in annually and have a great Q&A help board. If there is somethign missing or have an idea to make things better they urge you to leave feedback and will work on making improvements. All my staff found it easy to learn. Customer support is great! The data transfer from Alldata to Tekmetrics was nearly flawless Customers, Orders, and Inventory that allowed for ease of implementation.

One thing that seems to be a bit cumbersome is the the inventory menu. This may be a personal feature from the older Alldata Manage Database we had for 20 years. But, if I stock oil filters and proceed to sell them in Alldata the inventory management menu I could select the vender select 'Restock' and then click Print Order and it would generate a report I could hand to our salesman for restock. When that order was printed it generated a digital inventory order in Alldata that once the physical order arrived I could check off each individual part, verify price is the same, then at the bottom click reviece and Alldata would automatically update the inventory. Tekmetric it does not, it may be old school preference for us. Tekmetric does mix digital/physical daily reports and operations but like all shop management systems it's mainly directed to paperless cloud base operations.

Also, unless you have a tablet with a minimum of 10" screen it's difficult to access my end of day reporting from my phone as the side menus and format is large.

I have no immediate problems at this time. I have ideas and suggestions that have been created in their 'Recommendations' area of their site.

When fixing any errors, once they can duplicate it, they fix it swiftly! The customer service is quick and easy.

There is nothing to dislike about Tekmetric at the moment.

The software is simple to use, exceptionally when integrating a vast selection of vendors.

My favorite thing about Tekmetric is how easy it makes it to write estimates and communicate them with customers. It used to take me at least 3 times as long to write an estimate, and then I'd have to call the customer, and walk through everything with them on the phone, which took up a ton of time. Now I can get the estimates written quickly, and about 80% of the time I just get authorizations from the customers without having to explain every detail verbally.

I also love how easy it is to edit inventory quantities in case of a miscount or other issue. It is also super easy to search for parts, by using the location/bin #, or other search features.

The one thing I'm hoping that gets implemented in the future is getting parts ordered from canned jobs. Just because I have a canned job, doesn't mean I keep all of those parts in stock in house. I'd love the option to be able to order the parts just like I do from jobs I write individually each time.

Tekmetric is saving me a ton of time by removing the need to have detailed conversations with every single customer. I'm able to have more time to work on the other parts of my job, like accounts payable/receivable, etc.