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TechExcel ServiceWise Reviews

User Rating

3.5/5 (Based on 4 Ratings)

Rating Distribution

  • Excellent

    50%
  • Very Good

    0%
  • Average

    0%
  • Poor

    50%
  • Terrible

    0%

Do You Use TechExcel ServiceWise?

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Reviews
VS

Verified User in Computer & Network Security

September 17, 2021 Source: G2.com
This has been really challenging to manage through email ServiceWise
What do you like best about ServiceWise?
ServiceWise helps sort my work tickets in the easiest way
What do you dislike about ServiceWise?
Nothing to dislike as of now. The product works great
What problems is ServiceWise solving and how is that benefiting you?
I can sort and assign my work to my teammates.
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VC

Verified User in Gambling & Casinos

October 24, 2016 Source: G2.com
Easy to use
What do you like best about ServiceWise?
I like that it is a program that is simple for the user to use. It makes sending in for support an easy thing to do.
What do you dislike about ServiceWise?
Sometimes there is a lag in the system. It takes a little longer to get the request.
What problems is ServiceWise solving and how is that benefiting you?
I am always looking for a way to make my products Easier for the consumer to use or to get help.
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VE

Verified User in Higher Education

March 18, 2018 Source: G2.com
Clunky User Experience
What do you like best about ServiceWise?
Does it’s job! Can keep track of Support tickets and send the off to other departments and Queues.
What do you dislike about ServiceWise?
User experience has a lack to be desired. Not mobile friendly.
Recommendations to others considering ServiceWise?
If you’re looking for ease of use and mobility - ServiceWise isn’t the solution for you.
What problems is ServiceWise solving and how is that benefiting you?
Keeps track of tickets in tandem with ITIL service level agreements, placing priority of what tickets need to be addressed first.
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VE

Verified User in Higher Education

March 17, 2018 Source: G2.com
ServiceWise, a dated product
What do you like best about ServiceWise?
The amount of information that you can use in ServiceWise is incredibly in-depth.
What do you dislike about ServiceWise?
The software itself is very old, clunky and not mobile friendly which makes support difficult when away from the help desk.
What problems is ServiceWise solving and how is that benefiting you?
It allows for in-depth tracking of cases throughout our campus.
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