Teamwork Desk Reviews

User Rating

4.5/5 (Based on 84 Ratings)

Rating Distribution

Excellent
57.1%
Very Good
36.9%
Average
3.6%
Poor
2.4%
Terrible
0%

User Sentiments

Intuitive User Interface, Effective Ticket Management, Seamless Teamwork Projects Integration, Extensive Integrations

Limited Reporting Functionality, Mobile App Limitations, Complex Notification System, Lack of Task Merging

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Review Summary

Teamwork Desk receives positive feedback for its user-friendly interface, customizable features, and effective collaboration tools. Many reviewers mention the ease of use, even for those new to project management tools. The ability to create and assign tasks, track progress, and communicate with team members seamlessly is highly praised. Additionally, the integration options and mobile accessibility are seen as valuable assets. However, some users report occasional glitches and limitations in certain features, suggesting room for improvement in stability and functionality.

Pros

Intuitive interface, easy to learn and navigate.
Consolidates communication channels, streamlining collaboration.
Provides comprehensive customer support and management tools.

Cons

May be overwhelming for users unfamiliar with project management tools.
Limited customization options compared to more advanced platforms.
Occasional technical issues and glitches reported by users.

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Reviews

Alma B

March 30, 2024 Source: G2.com

Great alternative to Zendesk

What do you like best about Teamwork Desk?

I love everything Teamwork team has created so far. This is a fantastic app that integrates seamlessly with the rest of Teamworks apps like Teamwork Projects. Love the survey that customers get with the smiley faces.

What do you dislike about Teamwork Desk?

Not much I can complain about here. I really do love all of.

What problems is Teamwork Desk solving and how is that benefiting you?

This is the best way to manage ongoing maintenance requests and helped our company tremendously with making sure the whole team on our end new what problems were arising with our services.

Sarah M

December 20, 2022 Source: G2.com

Great HelpDesk Platform with Visual Appeal

What do you like best about Teamwork Desk?

I am thankful for the intricate features that keep tickets organized and searchable. The "Follow" feature is helpful when you aren't the one who needs to reply but you want to ensure that the customer is responded to, and the modern design of Teamwork Desk far surpasses the other helpdesks on the market.

What do you dislike about Teamwork Desk?

Adjusting some of the settings, such as notifications, can be a bit tricky to find, but the only real "complaint" I have is that I have to turn on our Auto-Away message the minute I want it to go live (so I have to work on a holiday to turn it on) rather than having the option to pick the days it is active for. This is also relevant for turning it off. Many times we forget the auto-away message is on until a customer tells us it is still active.

What problems is Teamwork Desk solving and how is that benefiting you?

We are able to keep our inquiries streamlined and organized. Customers get quick responses from us, and we can avoid having emails getting lost because they are easy to assign, reply, to know when someone replies, and solve/close tickets. We also are able to get immediate feedback from customers which helps me as a manager celebrate my team's wins and address any concerns.

Albert S

November 11, 2021 Source: G2.com

Teamwork for Team success

What do you like best about Teamwork Desk?

The ability to create different teams for easy task assignments. also, teamwork has the option of keeping the task requester informed on the progress

What do you dislike about Teamwork Desk?

it was a little too expensive for the functionality it offers

What problems is Teamwork Desk solving and how is that benefiting you?

logging hr tickets and creating and audit trail, making sure that managers have visibility on what the their teams are busy with

Beth Ann R

November 9, 2021 Source: G2.com

It helps me organize tasks and tag projects.

What do you like best about Teamwork Desk?

Teamwork Desk makes it easy to tag others on projects and communicate with them.

What do you dislike about Teamwork Desk?

Pricing can be expensive for the more users you have on the higher-end plan.

Recommendations to others considering Teamwork Desk?

Our company solely uses teamwork for all tasks and projects.

What problems is Teamwork Desk solving and how is that benefiting you?

The mobile app is usuable, but can't do what the desktop version can. Teamwork Desk is efficient and effective.

Dillan

March 27, 2021 Source: Financesonline.com

Great relief for my job

PROS: The helpdesk tool that brings huge relief in our company each day, especially that it handles all of our clients and their needs for support seamlessly. Teamwork Desk allows quick response through its smooth UI, as well as it lets us conveniently mark proper status for each ticket then point them to specific support staff. This helps us prevent unnecessary mishaps from taking place every so often. And the platform has a dependable team of support staff that caters to any issues in the least possible time. They help in diagnosing and resolving different tech issues within the platform too.

CONS: The reporting system needs improvements in terms of some important aspects. For example, it doesn’t feature built-in company time settings. Meaning, it is quite difficult to accurately estimate the time of initial responses and resolution of tickets.

Dillan

March 27, 2021 Source: Financesonline.com

Great relief for my job

PROS: The helpdesk tool that brings huge relief in our company each day, especially that it handles all of our clients and their needs for support seamlessly. Teamwork Desk allows quick response through its smooth UI, as well as it lets us conveniently mark proper status for each ticket then point them to specific support staff. This helps us prevent unnecessary mishaps from taking place every so often. And the platform has a dependable team of support staff that caters to any issues in the least possible time. They help in diagnosing and resolving different tech issues within the platform too. CONS: The reporting system needs improvements in terms of some important aspects. For example, it doesn’t feature built-in company time settings. Meaning, it is quite difficult to accurately estimate the time of initial responses and resolution of tickets.

Jay

March 11, 2021 Source: Financesonline.com

Effective management of ticketing

PROS: We use Teamwork Projects to manage all our projects and see to it that we satisfy the needs of our clients. However, we were faced the problem of customer support where clients would need our help whenever they encountered problems with the use of our applications. Luckily, we came across Teamwork Desk which is similar to the Teamwork projects. We were able to take care of the problem we had with customer support and it was just what we were looking for. The Teamwork Desk team is reliable and offers the best functionalities to streamline our customer support. We are able to communicate with our clients and developers such that, when a client raises a query, we are able to assign that query to a specific developer based on the type of issue at hand.

CONS: Despite it offering what we were looking for, it still requires some improvements especially when integrating or working together with our Teamwork projects. For the case of integration, it should be able to work hand in hand with what we already have in terms of complementing each other. For example, the ticket from customers should be able to merge with the task for our Teamwork Projects. This would help make things easier as we can manage the ticket together with the task under one platform. Also, it would be better if one was able to respond to an internal message or comment without sending the reply to the client, for the case of a private message via email.

Jay

March 11, 2021 Source: Financesonline.com

Effective management of ticketing

PROS: We use Teamwork Projects to manage all our projects and see to it that we satisfy the needs of our clients. However, we were faced the problem of customer support where clients would need our help whenever they encountered problems with the use of our applications. Luckily, we came across Teamwork Desk which is similar to the Teamwork projects. We were able to take care of the problem we had with customer support and it was just what we were looking for. The Teamwork Desk team is reliable and offers the best functionalities to streamline our customer support. We are able to communicate with our clients and developers such that, when a client raises a query, we are able to assign that query to a specific developer based on the type of issue at hand. CONS: Despite it offering what we were looking for, it still requires some improvements especially when integrating or working together with our Teamwork projects. For the case of integration, it should be able to work hand in hand with what we already have in terms of complementing each other. For example, the ticket from customers should be able to merge with the task for our Teamwork Projects. This would help make things easier as we can manage the ticket together with the task under one platform. Also, it would be better if one was able to respond to an internal message or comment without sending the reply to the client, for the case of a private message via email.

Verified User in Hospitality

October 18, 2020 Source: G2.com

Absolutely my favorite help desk software

What do you like best about Teamwork Desk?

Teamwork makes amazing products no matter which one you use but Desk is especially great. It is super intuitive to use as an agent and as an administrator it is a snap to set up.

What do you dislike about Teamwork Desk?

The mobile app needs a rewrite to have more feature parity

Recommendations to others considering Teamwork Desk?

If you are using or considering zendesk then in would highly recommend teamwork instead

What problems is Teamwork Desk solving and how is that benefiting you?

Internally we use this to interact with staff members outside our department that need technical help. It’s corporate IT help desk.

Verified User in Marketing and Advertising

September 17, 2020 Source: G2.com

Customer support system

What do you like best about Teamwork Desk?

Easy to set up so customers can just email their questions. All activity by a customer is easily retrieved, and the specific "ticket" is always in the single thread. Can see the last time a customer viewed a ticket. Support is always very responsive. Built in self-service portal. We can forward tickets outside our organization as needed, and the resulting dialog is not visible to the customer.

What do you dislike about Teamwork Desk?

If we initiate the ticket instead of the customer, we may not be able to tell if they have seen it.

Recommendations to others considering Teamwork Desk?

Try out their free trial and see if it works for the way you work with your customers.

What problems is Teamwork Desk solving and how is that benefiting you?

Staying current with customer queries and messages, all in one place and not scattered over different team mailboxes.

Teamwork Desk Reviews

User Rating

Rating Distribution

User Sentiments

Do You Use Teamwork Desk?

Review Summary

Pros

Cons

Alma B

Sarah M

Albert S

Beth Ann R

Dillan

Dillan

Jay

Jay

Verified User in Hospitality

Verified User in Marketing and Advertising

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