TeamSupport Reviews

User Rating

4.6/5 (Based on 913 Ratings)

Rating Distribution

Excellent
65%
Very Good
29.2%
Average
4.5%
Poor
0.4%
Terrible
0.9%

User Sentiments

Ease of Use, Customizable Ticket Fields, Ticket Automation Features, Extensive Reporting Features

Slow Performance, Limited Mobile App Functionality, Lack of Advanced Search Functionality, Limited Knowledge Base Configurability

Do You Use TeamSupport?

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Review Summary

TeamSupport garners praise for its robust customer support features, user-friendly interface, and ability to streamline communication. Reviewers highlight its effectiveness in managing customer inquiries, facilitating collaboration among teams, and providing comprehensive reporting and analytics. The platform's customization options, knowledge base capabilities, and integrations with popular business tools are also frequently mentioned as strengths. However, some users critique the system's occasional technical glitches and limited scalability for larger organizations.

Pros

Easytouse interface, even for nontechnical users.
Robust reporting and analytics capabilities, providing insights into agent performance and customer satisfaction.
Customizable, allowing businesses to tailor the tool to meet their specific needs.

Cons

Expensive compared to similar solutions.
Can be complex to set up and configure, especially for larger organizations.
Limited integrations with thirdparty software.

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Reviews

Kritik C

March 4, 2025 Source: G2.com

Conversation and tickets The Best working App

What do you like best about TeamSupport?

Team support helps to make tickets reports, Collab with members, team work and best customer service

What do you dislike about TeamSupport?

Nothing, it works super fine. No complains

What problems is TeamSupport solving and how is that benefiting you?

Team

Allison R

February 28, 2025 Source: G2.com

This product is taking our Customer Support to the next level.

What do you like best about TeamSupport?

The product itself is very customizable and the team is always receptive to helping us with needed. The Video Capture in tickets is a game changer for us as well as the Knowledge Base and Reporting.

What do you dislike about TeamSupport?

There are a few items that are not that intuitive and what you think should be one click takes many more.

What problems is TeamSupport solving and how is that benefiting you?

Allowing our clients to self help prior to submitting a ticket. Having TeamSupport's built in KB, AI and video capture of bugs and issues has really been extremely helpful. The reporting and ability to have customized reporting is also a huge benefit to us.

Arturo G

February 27, 2025 Source: G2.com

AI that helps with the follow ups and ticket assist Great product great service

What do you like best about TeamSupport?

I like that it’s a very friendly software and that’s very easily programmable and the things that we don’t know we have extremely fast service contacting I like that it’s a very friendly software and that’s very easily programmable and the things that we don’t know we have extremely fast service contacting our team support and they are very quick to respond and have given us great service!

What do you dislike about TeamSupport?

We are still in the learning curve so we are still figuring out how to finish programming everything so that everything can run smoothly but honestly, we don’t dislike this. It’s just the only downside we have found because everything has really been a great experience.

What problems is TeamSupport solving and how is that benefiting you?

We now have visibility of all of the issues that our customers are experiences and we can track them in real time and get pretty good reports on the whole business intelligence of the tickets and they have a great

Mark G

February 25, 2025 Source: G2.com

Great Product

What do you like best about TeamSupport?

The onboarding of the product was easy to use and my team always has great customer support.

What do you dislike about TeamSupport?

I cannot think of any negatives about the product that I have encountered at this time.

What problems is TeamSupport solving and how is that benefiting you?

The prodcut is easy to use and keep lines of communication open with the team. We used more manually processes before and it has consolidated some of these things for us.

Patrick J. P

February 25, 2025 Source: G2.com

Great simple product

What do you like best about TeamSupport?

TeamSupport is a Modern take on ticketing system with some great integrations for many business needs.

What do you dislike about TeamSupport?

They keep expanding the product and making it better.

Recommendations to others considering TeamSupport?

It was easy to setup and get running with a simple import from our old system.

What problems is TeamSupport solving and how is that benefiting you?

Could use some more integrations but still has plenty.

Verified User in Information Technology and Services

February 25, 2025 Source: G2.com

Best experience with Team Support

What do you like best about TeamSupport?

the different view of records (Tickets and their status) and the ease with which the tickets can be sorted and found on TS.

What do you dislike about TeamSupport?

That report creation process if little complex

What problems is TeamSupport solving and how is that benefiting you?

TS solved the problem it made it more user-friendly, and it really made it time efficient for me to use.

Pablo Antonio C

October 31, 2024 Source: G2.com

Everything works pretty well, is well optimized and support is great.

What do you like best about TeamSupport?

The support team is fantastic; the interface is amicable!

What do you dislike about TeamSupport?

Sometimes the site has some bug that leads you to miss information regarding times.

What problems is TeamSupport solving and how is that benefiting you?

It's a very posittve way of handling tickets

Vishal C

October 30, 2024 Source: G2.com

Team Support and Team Collaboration

What do you like best about TeamSupport?

It help us to get connect with the team, its a web based customer service software focusing on B2B and team connection.

What do you dislike about TeamSupport?

Less user featues, limited functionality

Recommendations to others considering TeamSupport?

It helps us to connect with the team, there works and tickets. Customer eaily can connect and resolve there problem. Time by time Team support team provide us the webinars to talk about the feature and functionality.

What problems is TeamSupport solving and how is that benefiting you?

Easy to see the status and logs for the tickets by management too.

NIkole K

August 13, 2024 Source: G2.com

A Software platform easy to use!

What do you like best about TeamSupport?

Team support has a user-friendly layout. Captures everything we need all in a easy layout. Easy to customize on what your company needs are . Allows you to transition one ticket type to another with ease.

What do you dislike about TeamSupport?

There isn't anything I would change personally

Recommendations to others considering TeamSupport?

Easy to use, User-friendly, Captures all the information you need.

What problems is TeamSupport solving and how is that benefiting you?

The customer service team is fast, responsive in resolving or helping out with any questions

mohineeraj m

August 8, 2024 Source: G2.com

Good Product

What do you like best about TeamSupport?

Features which helps to download reports

What do you dislike about TeamSupport?

I like everything about teamsupport. There are no cons now in the product.

What problems is TeamSupport solving and how is that benefiting you?

Communications issues and also there is transeperancy between communication.

TeamSupport Reviews

User Rating

Rating Distribution

User Sentiments

Do You Use TeamSupport?

Review Summary

Pros

Cons

Kritik C

Allison R

Arturo G

Mark G

Patrick J. P

Verified User in Information Technology and Services

Pablo Antonio C

Vishal C

NIkole K

mohineeraj m

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